Trustpilot's Deceptive Practices - A Far Cry from Consumer Advocacy.
Trustpilot, once hailed as a platform empowering consumers, has betrayed its core values. By unjustly removing genuine reviews like mine, Trustpilot undermines its credibility and betrays the very trust they claim to uphold. Rather than safeguarding consumers, Trustpilot prioritizes businesses' interests over honest feedback. Don't be fooled - Trustpilot is not a true ally for consumers seeking transparency and truth.
Purchased online on a Thursday with delivery Sat-Mon. No confirmation of despatch. Messaged Monday and got email saying cannot supply. Did truthful negative review on Trustpilot and seller objected. Sent photoshop of email twice but either ignored or unread. My review removed.
Trustpilot don't respect freedom of speech. Or your personal opinion... I've written 2 honest reviews on a certain dating site, And they've removed both... Kinda makes you think that some companies are paying them to remove certain negative but honest reviews...
Disgusting behavior by the site!
Publish only those reviews that are convenient to see the moderators themselves!
I posted some positive comments about the company, so they blocked them and recognized them as erroneous. They considered my arguments to be groundless.
I recently had bad experience with Ryanair and was told that my review is fake! I am a verified customer but they do not care. Absolutely shocking experience!
Suspended my account as spam and sent an email to say it's not l, still not restored. Reviews are pointless so is their site, genuine reviews deleted and fake spam accounts up there as "real experiences" it's a joke!
Received an email today to say I have been banned and all my reviews removed because their clever software has highlighted one of my reviews is spam. How can a genuine review of a company be spam? Maybe because I left some poor reviews of some companies? They can't even tell me which review is causing the problem. Maybe because there isn't one!
I have written an honest review about appleiphoneunlock.uk. As this site is known for Fraud. You can look the reviews in this site. Unfortunately, this is not what they are meant to be for.
My honest reviews were removed even though my feedback are properly backed up with proper documents. See my attached screen shots for my reply. And here's what they have to say:
"We can't allow these kinds of statements on Trustpilot because they risk causing offence to people, contravene our User Guidelines, and may also break the law."
Like what? The proof was there. Oh yeah. The site being reviewed is a premium user of this feedback site. So that is why.
I left a genuine review for an Energy company and within minutes my review was removed. I'm also unable to log back into my account. I can prove I was a customer of the energy company.
I read the reviews on here from people who experienced the same thing and I'm not really surprised. It makes total sense that Trustpilot and businesses would be in cahoots.
The energy company's attempts to silence me have backfired. I will post the review on a few sites and forums. As for Trustpilot, I will never trust or use them again. My intuition will have to do.
SANTANDER damning review for RACISM was removed after about 300views, claiming it is against the TRUSTPILOT policies.
WHAT A JOKE! BEING BOUGHT OFF BY THE VERY COMPANIES BIG ENOUGH TO SCREEN FOR THEIR NEGATIVE REVIEWS and falsely reporting them, is the lowest low for a "trust"worthy website!
You can't trust anyone who removes DAMNING REVIEWS!
TrustPILOT just CRASHLANDED itself!
What a corrupt, lying SHAMBLES!
Uk.trustpilot has a rating of 1.5 stars from 23 reviews, indicating that most customers are generally dissatisfied with their purchases. Uk.trustpilot ranks 175th among Product Reviews sites.