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Tvidler has a rating of 3 stars from 118 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tvidler most frequently mention and ear cleaner. Tvidler ranks 20th among Health Information sites.
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This company runs a highly deceptive marketing site
This company is a scam. Do not order from them. They manipulate the ordering process to effect over ordering and charging. There is no response to complaints other than preprogrammed platitudes. Paypal should not serve as a vendor. I have complained to PayPal about having them as a client. I will keep complaining until they are removed.
I ordered 1 ear wax removal tool ( bad product-dangerous) they sent me 8. Phone number and any links they send to you from inquiry are bogus. Address us NY, but returns are paid shipping to Germany by me and cost as much as the product.
Original purchase was Dec 7 and I gave been trying to return 7 of them for a month. I have been getting the run around until I just realized today I am out of the 30 day return window. Mission accomplished, Tvidler. Oversell, overcharge, no return possibility, only lies, false phone numbers links and promises. PLUS a horrible product to begin with.
A picture below shows invoice when I tried to buy one. 4 separate invoices that I never reviewed or confirmed.
Also try calling that phone number.
You see the ad, you look at items, you exit and never place an order but right away you see charges to your PalPal account. The company refuses to cancel. Refuses to refund. Claims filing a PayPal dispute means you can't get a refund. Will offer a discount to keep. Wants you to absorb shipping charges for what you didn't order. Wants to charge a restock fee for items they sent you that you didn't order. Look the company up. Tons of complaints and company is identified as a scammer. Beware and spread the word. Don't be the next person they rob.
Ordered ONE of these dumb things and they sent me and BILLED me for FOUR!
It would cost more for me to return them to GERMANY than it costs me to begin with for
FOUR of them.
They did not do anything for cleaning my ears at all.
I blame myself for falling for this because I did not research this product first and read the reviews.
Im stuck with four of them... if anyone wants to buy one for me for 50% off what I paid for it.
Im contacting my CC company to see if they can get my money back.
Dear Dan,
Thank you for reaching out and sharing your concerns. We apologize for any inconvenience you’ve experienced and regret not meeting your expectations. Your feedback is important to us, and we are committed to using it to improve our services.
To resolve this issue promptly, please provide the following details:
-The email address associated with your purchase
-Your order number
-Your full name
You can send this information to support@tvidler.com at your earliest convenience. We value your patience and are dedicated to addressing your concerns and regaining your trust in Tvidler.
Best regards,
Tvidler Customer Support
Wrote every day to no avail. They shipped four anyway. The refund process to Getmany is intolerable with fees, shipping g, etc.
This is a scam. Do not order!
Dear Arleen,
Thank you for reaching out to us and sharing your concerns. We deeply regret not meeting your expectations and apologize for any inconvenience this may have caused. Your feedback is highly valued, and we are committed to improving our services based on your input.
To assist you promptly, we kindly request the following details:
-The email address used for your purchase
-Your order number
-Your full name
Please send this information to support@tvidler.com at your earliest convenience. We truly appreciate your patience and are dedicated to resolving this matter and restoring your trust in Tvidler.
Best regards,
Tvidler Customer Support
If you order a product their system will automatically add other products to your order with no ability for you to check, edit or cancel. I tried to cancel the order for over 24 hours of numerous back and forth emails. The products I don't need have been shipped and my credit card charged. They confirm shipping charges will be added if I return it but they cannot tell me what these charges are? My credit card company says a return label should be free of any charges - if not, they will open an investigation. Please don't be a victim of this scam!
Dear Mandy,
Thank you for bringing this to our attention. We sincerely apologize for falling short of your expectations and for any inconvenience caused. Your feedback is invaluable, and we are committed to using it to improve our services.
To assist you further, could you please provide the following details:
-The email address used for the purchase
-Your order number
-Your full name
Kindly send this information to support@tvidler.com at your earliest convenience. We greatly appreciate your patience and are dedicated to resolving this issue to regain your trust in Tvidler.
Best regards,
Tvidler Customer Support
I Ordered 1 Tvindler Ear Wax Remover 8 weeks ago. They have not delivered it. Also, I only ordered 2 and they sent me 4. There website is lousy. When you order an item they show many many other items, encouraging you to buy them before you can finally checkout. I contacted Tvindler several times but did not get adequate answers. I have yet to be reimbursed for the item and shipping, although I have requested it multiple times.
Dear John,
Thank you for bringing this to our attention. We sincerely apologize for not meeting your expectations and for any inconvenience this may have caused. Your feedback is important to us, and we will use it to improve our service.
To assist you further, could you please provide the following information:
-The email address used for the purchase
-Your order number
-Your full name
Kindly send these details to us at support@tvidler.com at your earliest convenience. We greatly appreciate your patience, and we are committed to resolving this issue and restoring your confidence in Tvidler.
Best regards,
Tvidler Customer Support
I ordered and I am sure ONLY ONE SAMPLE and they charged me 4 (rereading the other negative feedback) I understood that then I am not the only one who has been SCAMMED! I REPEAT SCAMMED, because I called and wrote immediately (not even 5 minutes had passed) and they answered me that the order was already being processed! (I should point out that they put me on hold for 21 minutes!) and instead for the email they answered me only after 10 days. DO NOT BUY ANYTHING FROM THEM ABSOLUTELY...SCAM!
Dear Maxi,
Thank you for bringing this to our attention. We sincerely apologize for not meeting your expectations and any inconvenience caused. Your feedback is invaluable to us, and we will use your comments to enhance our service.
To assist you more effectively, please provide us with the following details:
- The email address you used to make the purchase
- The Order number
- Your full name
Kindly email these details to us at support@tvidler.com at your earliest convenience. Thank you for choosing Tvidler. We appreciate your patience and are committed to resolving this issue and regaining your confidence.
Best regards,
Customer Support at Tvidler
This is a product that does not work well enough to warrant its price. Also very poor customer service, I tried to return but it is virtually impossible to do.
Hello there, David.
We apologize for your poor experience with us. We recognize that you have had a terrible time, and we want to do everything in our power to put things right for you.
We would be delighted to discuss the exact scenario with you in greater depth so that we can better understand what occurred and how we might improve in the future.
Please send an email to support@tvidler.com.
We are committed to providing excellent customer service and look forward to hearing from you. Thank you for your patience.
Thank you very much,
Customer Support at Tvidler
I have trouble with my ears frequently, but switching to this means I don't have to run the risk of infections anymore. The design is comfortable to use, there's no risk of cutting or bruising the ear as the tip is soft and spiraled, and it earns back the koney spent as each of the six provided tips is washable and replaceable. I really loved them and highly recommend them.
It was so lovely hearing from you, Lunna. Thank you for all of the kind words. We really appreciate your service and feedback.
Please don't hesitate to reach out if you have further concerns, questions, or comments to share!
Have a wonderful day!
I have trouble with my ears frequently, but switching to this means I don't have to run the risk of infections anymore. The design is comfortable to use, there's no risk of cutting or bruising the ear as the tip is soft and spiraled, and it earns back the koney spent as each of the six provided tips is washable and replaceable. I really loved them and highly recommend them.
I just had to share my experience with the Tvidler Pro earwax remover. It's a revolutionary tool that has completely changed my 9 years baby, s ear cleaning problem. This product is high quality and comfortable to use. I am confident that others will also find great value in this exceptional ear care kit.
Hello,
We really appreciate you taking the time to share your rating with us. We look forward to seeing you again soon.
Have a great day!
Tvidler is a Very wonderful product highly recommend all of you it's a great very useful thanks for sharing us
Hello,
On behalf of the whole team, we are honored that you found our product satisfactory. Thank you for your positive feedback!
Have a great day!
I think this is the very helpful product. My family and friends use this and everyone says it's very good.
Hello,
Thank you for liking our Tvidler, and taking the time to review it. It is much appreciated.
Have a great day!
This product was amazing and very helpful information I really like this product. I am waiting for your next product. Thank you for sharing this product.
Hi Dipa,
Thank you for that glowing review. We're very glad to hear that our Tvidler is perfect for your needs.
Have a great day!
I certify that this review is based on my own experience, that I am in no way affiliated with this business, and have not been offered any incentive or payment to write this review
Hello,
Thanks for sharing your feedback!
Have a great day!
I highly recommend Tvidler's earwax remover, as it has helped me eliminate the need for ear sticks. Ear sticks can cause significant harm to the ears, but with Tvidler, I found a safer alternative. The customer representative was attentive and promptly addressed my inquiries. Additionally, the shipping service was efficient. Overall, I am impressed with the Tvidler earwax remover and strongly suggest it to others.
Hi Sujata,
We feel happy and grateful that you enjoyed our Tvidler earwax remover so much. Your recommendation is truly appreciated.
Have a great day!
It's very useful for my dad. He always used the cotton ones for removing earwax and ear was infected. Now i bought this product for dad. He is using for 4 months. Still no infection. Very easy to use product.
Hello Ritu,
Thank you so much for the wonderful review,
Have a great day!
This is very good product. Absolutely love the variety of option the US of the app is the great offer a specially appreciate the easy return and exchange.
Hello Osmi,
Thank you so much for the wonderful review,
Have a great day!
Users have found Tvidler earwax removal tools to be effective, gentle, and easy to use. They often appreciate the ergonomic design and how it helps in cleaning ears without causing discomfort or harm. Users have also mentioned that it's a convenient and hygienic way to manage ear hygiene.
We extend our heartfelt thanks to you for providing us with amazing feedback. This partnership is just the beginning of an incredible journey together!
Have a great day!
Very good service...I love it...Easy to push ear wax deeper and harder to clean...Tvidler PRO earwax remover tool is made of premium grade quality plastic Award winning design ensures secure & comfortable grip
Hi Payel,
Thank you for this review.
We appreciate your support, and if you have any other questions or concerns, please don't hesitate to let us know.
Have a wonderful day!
This is a very useful and helpful device. I'm using it for six months in a row. No risk at all. I must recommend it.
Hello Pri,
Thank you very much. We hope this marks the start of a strong, long-lasting partnership.
Have a great day!
Answer: Bogus links and phone number Canned emails Run around for a month so now it us my fault that I got 8 of these things when I wanted to try one
Dear Clifford,
Thank you for contacting us and sharing your concerns. We apologize for any inconvenience you’ve encountered and regret not meeting your expectations. Your feedback is crucial to us, and we are committed to using it to enhance our services.
To assist you promptly, we kindly request the following details:
-Email address associated with your purchase
-Your order number
-Your full name
Please send this information to support@tvidler.com at your earliest convenience. We appreciate your patience and are dedicated to addressing your concerns and restoring your confidence in Tvidler.
Best regards,
Tvidler Customer Support