Tuxedos Online

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Virginia
4 reviews
31 helpful votes
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DO NOT BUY FROM THEM. The first time I bought from them I didn't have an issue because I didn't have to return anything. But the 2nd time, they wouldn't issue me refund even though their policy states that they have 30 day return policy from the shipped date. My order had 2 shirts and one was shipped on 10/22/18 and they said that the 2nd shirt was on back order. So I waited and the 2nd shirt shipped out on 11/19/18 I tried to return the 2nd shirt for refund because the sleeves were too long and was well before 30 days from the shipped date which was 11/19 through their online system but the system said that I couldn't return it because it's been over 30 days since purchase. So I send them an email on 12/9/18 explaining that the shirt was on back order and I didn't receive it until 11/20, and they responded back stating "i am sorry but, our policy is that 30 days and we would not be able to refund". They are not honest people.

DO NOT BUY FROM THEM. THEY HAVE TERRIBLE CUSTOMER SERVICE RATING ON FACEBOOK. THEY DON'T HONOR THEIR 30 DAY RETURN POLICY ON ITEMS THAT WERE ON BACK ORDER.

Date of experience: December 7, 2019