Troll and Toad

In June I sent troll and toad a buy list of cards towing an 85.40 they had the cards for 2 weeks maybe three on July 8th they said that they were sending my payment here it is July 15th no payment and I can't get in contact with nobody nobody's answering my emails nobody's answering the phones I leave countless messages and nothing somebody really needs to shut these people down horrible horrible horrible customer service and I was notified that every time you send an email it sends you to the back of the list what is that

I sent a buylist of just a few cards to test how easy they are to work with. I'm glad I did a test run.
First, they offer no assessment criteria, in other words, they don't define what "near-mint" means to them. I researched what was considered "near-mint", and sent them 6 cards that met the qualifications I found. These cards were in generally good conditions, with 0-2 minor defects. When they received the cards, they assessed them all as "Damaged", which they certainly were not.
Second, their communication is incredibly poor. I had to initiate every part of the process and did not receive helpful relies.
I cannot in good conscious recommend anyone sell to them, and I will not buy from them based on this experience.

Double checked the condition of my cards to make sure they were good. But was still told they were in "bad" condition so offered 25% of original price. Have to pay return shipping on top of the shipping I paid to send it there in order to get my cards back.

Total bait and fake scam to try to force you to accept the lower prices.

My cousin ordered some cards from this company for my kids Christmas. Besides them showing up in February the cards were not worth the money. The pokemon cards was just a bunch of commons and in very poor shape. Horrible bussiness, spend your money at a store that cares.

If I could give these people zero stars, I would. My cards were horribly misgraded (e.g., said some were played...NONE of the cards I sent them were ever played). I emailed them and said 'cancel my transaction' and was told it was impossible and though impossible to cancel my order, they're about 2 weeks past the time they should have sent payment. Honestly, I feel scammed. I will never, ever do business with this company again.

Complete waste of time trying to sell to them. What they do not explain on their website is that it can take 5 business days just to check in your package. Then 5 more business days to get to it. Then after it reaches confirmed another 10 business days or more to get paid for your items. On top of that they change the condtions of your cards that you send them. 100% go somewhere else to sell cards. I do not even know when they are going to send my rejected cards back after having to pay to send them. If you want to sell look at at least a month to get paid. After dealing with other places online this place seems like a scam.

It is very difficult to get ahold of anyone. They do not answer the phone or respond to emails. If you facebook message them, you will be directed to the contact us link that gets no response. I had issues with a buylist order that is still unresolved. At this point, it is unclear if I will ever get paid or even my cards back. I would advise against doing business with this company.

Twice they cancelled my order. One in 11/19 and one this month (9/24/2020). It took a week and half to notify me that my order was cancelled. I reached out to customer service and was told the following: We are terribly sorry for this. "We do have over a million items in our inventory however we try to be as accurate as possible! Inventory errors can occur, at the same time human and keying errors occur. When this happens our standard procedure is to issue a refund for the cost of the items you purchased. Unfortunately we cannot determine there is any missing items until your order is pulled". I'm sorry but you poor inventory management system is not my problem. You are in the business of selling cards one would think you have the ability to track your inventory. But hey they offered me another 5% coupon code, what a joke. Please do not buy from Troll & Toad. My assumption is they kept the card knowing the increase the value and is trying to sell it at a higher price.

I came across a factory sealed Legions MTG deck and put these folks to a little test. Having had prior crap results with them I wasn't sure what would happen.I sent them 42 BRAND NEW cards and they downgraded EVERYONE to played or worse. I have the receipt, the box photos of the cards still sealed. I documented the whole process from opening the 21 year old box to placing the cards in envelope to ship.I called them out on this, they have yet to respond. I don't really care what their excuse is or even what they respond with. I Am DONE with these RIPOFFS. They have no shame, morals and as far as i'm concerned can go die in a hole.A not so cheap lesson learned,but it will not be forgotten,