Overview
TravelUp has a rating of 3.1 stars from 1,598 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TravelUp most frequently mention great price, easy process and hotel room. TravelUp ranks 9th among Discount Travel sites.
Instant Feedback
I received several emails stating you wanted confirmation of payment from CC company. I have not received a response from anyone that the payment has been accepted.
Your phone waiting recording is a joke and repeats the same message over and over. The wait time on the recording say I have a 10-second wait for the last 30 minutes. Really poor service.
Terrible experience. I reserved a hotel room in the morning. I kept asking for a confirmation which i got,later in the day of course it was canceled. I'm sure this company knows that this was Bait and switch and they still do it. I did get an email saying, unfortunately this room was no longer available. They could switch me to another hotel but even right now as I type this, it is still showing on travel up website that this hotel that I reserved is still available. So they will do the same thing to many others. This is nothing new I'm sure.
The confirmation code given in the email does not fit in the TravelUp app. The reservation was made wrongly with the hotel for March 6 when the Confirmation Email was correct for June 6. I had to make long distance calls to the hotel overseas to correct the errors.
Room was supposed to come with breakfast and they. Harvard me separately. Also I was placed in a deserted building for this reservation with inadequate lighting. I want my money back very dissatisfied!
Absolutely terrible experience. I booked a hotel stay, got confirmations and everything looked good...until I called the hotel a week later. All confirmations were invalid, the concierge told me she had never heard of confirmations being like this...none of it was real. I followed up by trying to call, on hold for an hour with the same recorded messaged and the same 19-minute wait time over and over. I finally logged into TravelUp and saw a canceled message next to my reservation...yet my credit card had been charged. None of it added up. Freezing my credit card and will never use the site again.
This probably the worst travel agency in the world
They ripped us off and never refund the money in amount of $750
I suggest that nobody should ever use that travel agency
They positioned themselves, but they not even the middleman. They don't have anything they have to offer you.
Pretty easy on the website. A nightmare at the hotel. Upon check in I was over charged $1800 and the people from the hotel have been unable or unwilling to solve my problem. I don´t know what to do or who to contact.
I was not able to change the name on the overall booking or the name on the card, the website just automatically assumed that the first name on the booking was the one responsible for all of the other rooms and the one on the card!
It was hard to get a person on the phone with you. Customer service just seem to be off had to ask for extra towels and it was further away from downtown then we thought.
Overall great experience, was very easy to book. I gave a 5 out of 5 but some feedback I would like to provide is to be just a little more clear with the guest name portion when adding names to the resort. Customer Service did respond to my question very quick and helped clear up any confusion I had but I did panic once I did try to go back to update and the booking was not able to be found.
Good evening, Andrew.
Thank you so much for your wonderful 5-star review!
We’re thrilled to hear that you had an overall great experience with TravelUp and found the booking process easy and seamless.
We also truly appreciate your constructive feedback about the guest name portion when adding names to the resort. We understand how important clarity is during the booking process, and we’ll be sure to review this aspect to ensure it’s even more user-friendly in the future.
We’re also glad to know that our customer service team was able to quickly address your concerns and provide the assistance you needed. Your input about the booking not being found later is valuable, and we’ll work to enhance this area to avoid any panic or confusion for our customers.
Thank you for choosing TravelUp, and we look forward to serving you again for your future travel plans!
Best regards,
TravelUp
You won’t be short of choices when you book, we offer flights, hotels and package holidays to anywhere in the world. We work with over 200 airlines and offer over 400,000 hotels to bring you the best deals to destinations you love and with our flexible payment options, you could jet off sooner than you think.
Want to get off the beaten track? We can offer bespoke tours and holidays so you can be sure you tick absolutely everything off your bucket list! Our experienced agents will be able to help you with any questions or queries you may have too and can book everything from car hire to transfers to attraction tickets, making your holiday stress and hassle free.
But don’t just take our word for it, we’ve grown at such a rapid rate that in 2018, we were listed on The Sunday Times Virgin Atlantic Fast Track 100 where we came 37th. We’ve also been nominated for Best Online Retailer and Best Flight Booking Website by the British Travel Awards in 2019, as well as our CEO picking up the EY Entrepreneur of the Year’s Scale Up award for London and the South region.
We’ve upped our travel game, up yours!
At TravelUp, it’s our commitment to be as transparent as possible with our customers. We work with an independent partner, Airlineratings.com to keep track of the service and safety levels of all the airlines we work with. Not only does this keep us up to date with the latest information, it can also help you make an informed choice when choosing who to fly with.
We take issues seriously and do our best to resolve them as soon as possible and in a way that will benefit all involved.
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- Aldermaston, Berkshire, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good evening,
Thank you for taking the time to share your feedback.
We sincerely apologise for the inconvenience and frustration you experienced while managing your booking. We understand how important it is to ensure all details are accurate and how this situation could have caused frustration.
After reviewing your reservation and conducting several tests on our website, we found no technical oversight. The website operates entirely based on the information provided by passengers at the time of booking. Before finalising the reservation, we sent you a booking confirmation to review and provide your consent, as we are not permitted to proceed without your approval.
Our records show that the names in the booking confirmation you approved match those on the final reservation. If there was an error in the provided details, declining the confirmation and contacting us would have allowed us to address the matter before finalisation.
That said, we can see that our Hotels Team has already forwarded this issue to the supplier on your behalf. We are actively following up and will get back to you as soon as we receive any updates.
We truly value your feedback and are committed to improving our services. Please do not hesitate to reach out if you have any further concerns.
Kind regards,
TravelUp.