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TravelUp
Questions & Answers

1,599 reviews

Here’s what buyers have asked with answers from TravelUp staff and previous consumers.

4
questions answered
0%
answered within 1 day
Question:

How easy is it to get a hold of customer service at Travelup?

Answer:
Hopeless. They don't reply to emails. Can't get through on the phone. Useless. Better to forget about them and lose the stress. Have accepted I'll never see my money again.
By Wendy N., over a year old
See more answers (9)
Question:

Hello. You said I would receive my e-ticket within 72 hours. I bought the ticket on the 17th, but there is no information so far.

Question:

Why the self transfer notice always appear, what does it mean?

Question:

I just wanted to ask why the self transfer notice always appear at travel up.what does this notice means?

Question:

HI CAN I CHANGE MY FLIGHT

Question:

Hello, I booked hotel for next weekend and I called to hotel to make sure that I got reservation however, they said there is no reservation

Question:

Why when I call am I put on hold for 25 minutes with no one coming back to me

Question:

I booked the Dreams Rivera in Mexico in Mexico how do you reach someone. No numbers seems to work on the site. What should I do. Nobody answering emai

Answer:
Good morning, we can see that one of the team has responded to your email this morning and sent over a payment link for your balance. Kind Regards, TravelUp Team
By TravelUp T., over a year old
See another answer (1)
Question:

Is TravelUp a legit site?

Answer:
Good afternoon, Yes we are a legitimate site. If you have any questions please do let us know! Kind Regards, Travelup Team
By TravelUp T., over a year old
See another answer (1)
Question:

I would like to know when refunds are going to be given to people who were told not to fly by the UK government as the country they were going to was

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Typical questions asked
How long does shipping take?
What is the return policy?
Where is the company located?