How would you rate TP-LINK?
grey star
grey star
grey star
grey star
grey star
North Carolina
1 review
0 helpful votes
Follow walker h.
Unfollow walker h.
Send Message
Share Review
Report Review

I $#*!ing hate these people with a burning passion. They purposly make it a pain in the $#*! to make a return. Im not just talking any pain im talking about kidney stone pain. The 2 year warranty for home products is a $#*!ing joke and dont even get me started on the customer support. OOOOOOh its bad. They might as put on a deluxe rubber glove lined with pure gold; only for the most pristine folk and fist you right in $#*!. I was trying to get help from an Indian man named "bryan", sure, and I asked him what he was saying because I couldnt understand he just randomly redirected me to something and Im STILL waiting at the moment writing this and its been 40 minutes and I expect it will take double or triple that judging how long it took me a few weeks ago. Disgusting people dont buy from them they are just abismal.

Date of experience: January 19, 2018
Lithuania
1 review
0 helpful votes
Follow Titash B.
Unfollow Titash B.
Send Message
Share Review
Report Review

Just why.
August 29, 2023

I have a connector that has to conect to my computer for the wifi to work, but is what of the worst things ever, it dosent even work half of the time, of you even touch it by accident it has a 80% to disconnect (it is properly pluged in i checked it like a milion times) it also disconnects when it feels like it, i have lost so many games and post so much work progress beacause of this thing. It dosent work properly.

Date of experience: August 29, 2023
Canada
3 reviews
2 helpful votes
Follow Lou I.
Unfollow Lou I.
Send Message
Share Review
Report Review

I recently purchased a brand new TP-Link Archer AX23 Router from Staples for $120. However, after only six months, the router stopped working, and I can no longer receive any Wi-Fi signal from it.

I tried to reach out to TP-Link to rectify the situation, but unfortunately, they refused to help me because I don't have an invoice for the purchase. The issue is that I never received an invoice since I ordered the router from Instacart, and I closed my account with them, as I found them to be a shady company.

I am extremely disappointed with the poor quality of the TP-Link Archer AX23 Router, and the terrible service I received from TP-Link. I strongly advise anyone looking to purchase a router to stay away from TP-Link and buy from a reputable company instead.

It's clear that TP-Link produces junk products, and it's not worth the money. It's frustrating to think that they charge $120 for a router that only lasts six months when it probably only costs them $5-10 to make it.

Date of experience: February 25, 2024
Washington
16 reviews
10 helpful votes
Follow lisa h.
Unfollow lisa h.
Send Message
Share Review
Report Review

TPLINK ROUTER IS NOTHING BUT TROUBLE FOR PAST YEAR, CANNOT UPDATE IT SINCE NOT ONLY IS THE PROCESS IMPOSSIBLY HARD AND DIFFICULT BUT CANNOT LOGIN AND TRIED ALL THE TIPS ON ALL THE HELP SITES, THERE IS ZERO CUSTOMER SERVICE, NO HELP AT ALL FROM COMPANY AND I SHOULDN'T HAVE TO LOG IN ANYWAY. IT THE MISERABLE PIECE OF TECHNO CRAP WAS WORTH ANYTHING IT SHOULDN'T HAVE TO ME MANUALLY MAINTAINED!

Date of experience: November 10, 2022
Randy J.
Alabama
7 reviews
13 helpful votes
Follow Randy J.
Unfollow Randy J.
Send Message
Share Review
Report Review

Before you assume this to be an in-depth review oozing complicated technical specifications, put down your pen and relax. All that is readily available simply by running a web search. Here, after using this router about a month to make sure nothing changes I offer a brief layman's word of encouragement to anyone who might be looking for an excellent router to provide consistent, dependable wireless Wi-Fi to a large home with brick and block walls throughout. My home is a single story structure which was added onto several times over the years. As a result, many of the original brick/concrete block outer walls were allowed to remain. When we got rid of cable TV a couple of years ago we kept the internet and installed a small outdoor antenna. It has served us well. However, when we weren't able to get the college football playoffs last year we went with the twenty-dollar cable alternative... who happened to be offering a free "streaming stick" to get our business. In order to get permanent internet access to our TV I had to find a wireless router capable of reaching more than 100 feet through several brick and concrete walls, and without spending enough to offset my savings from 'cutting the cable'. I spent hours searching through post after post ...but not one of them answered my question directly: What is the best wireless router under $200 for a large home? Hopefully, this will prevent someone else from going through the same exhausting process. I located the TP Link AC 1750 on an auction site for less than $100. The description prompted me to look into it more, and that led me to give it a try. I installed it in the south end of our home near the existing modem. As a test, I downloaded a small, free phone app which displayed a Wi-Fi signal strength meter to use for setting up wireless networks. To my delight, the TP Link AC 1750 provided a strong, steady 70%-80% signal 120 feet south through 3 brick/block interior walls. I continued for another 40 feet where the signal strength meter recorded a 60% signal through 2 more walls ...plus the tiled shower wall of our master bath! Whether it would do this well in a business environment with fluorescent lighting, etc. I don't know. But it has never suffered as much as a hiccup here during the 4 or 5 weeks it has been in service. And it performs just as well regardless of how many Wi-Fi devices are using it... not to mention the impressive 'light show' bonus from the front panel whenever it's on. Bottom line, if you're looking for a reasonably priced wireless router that performs as well or better than a model costing several times its price, and if your goal is reaching 100 feet or more through multiple obstructions you should love the TP Link AC1750.

Date of experience: February 1, 2017