Tortoise Town
I realized I never shared this experience when it happened, but I believe it's still relevant. A couple of years ago, I ordered a yearling Sulcata tortoise from Tortoise Town on November 23,2022. I had a properly prepared enclosure, expecting a healthy 4-5 inch tortoise, with the correct temperature, humidity, and lighting.
However, when the tortoise arrived, it was immediately clear that it was not a yearling but a severely ill hatchling. It was unable to open its eyes or hold its head up. I contacted Tortoise Town's customer service, only to be told that the tortoise was "just a month away from being a yearling" and that they would not issue a refund if it arrived back to them deceased. Additionally, they stated that any return would be subject to a 20% restocking fee.
Despite my best efforts to care for the tortoise, it was already too sick upon arrival and, unfortunately, did not survive. I paid a total of $364.95 and was left with a deceased hatchling and no refund.
I'm sharing this as a warning to others—be cautious before purchasing from this company.
I'm very happy and pleased with the purchase. He is very healthy and beautiful and the Tortoisetown was very helpful in the process.
Very nice person seemed to know her stuff. But our VERY exspensive turtle was dead in a week.
I purchased a pair of leopard tortoise babies last Christmas and they're just about a year old now and doing awesome. I was very happy with my experience.
I purchased 2 baby tortoises for sale online from tortoise town last month and they arrived the next morning, warm, well packaged and are healthy as can be. They were helpful answering all of my care and setup questions as well as I would buy from them again without question.
Even though my tortoise came a week late it was worth it, I got it earlier today and it was super heathly and after a short amount of time he's super adventurous already I love him and could not recommend tortoise town enough definitely worth the money
My tortoise arrived dead and getting a replacement has been slow. I sent in the shipping fee for a new one but no response yet
I paid for a 3 toe box turtle and received a dead turtle twice! Do not do business with these people………………………………………………………………… hopefully they refund me in full.
My daughter's 9th Birthday was complete! She loves her new baby turtle and named her Alora!
The turtle arrived safely and within a week of our order. Great experience and we have a happy new addition to our Family! Thank you!
Very nice and I love my new little baby box turtle
Gorgeous little red foot, she's so sweet as a hatchling, eating right away and loves her love! Thank you tortoise town! Another great addition to our tortoise family 🏼😁
Overview
Tortoisetown has a rating of 3.7 stars from 153 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Tortoisetown most frequently mention customer service, box turtle and great experience. Tortoisetown ranks 1st among Fish Store sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members