How would you rate Too Faced?
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GB
1 review
2 helpful votes
Follow Nicole C.
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I have heard a lot of good opinion about Too Faced and their cosmetics. So I finally decided to try it out myself! Must admit, the variety of products was stunning but the thing I wanted most was the Better Than Sex Mascara. You have to believe the reviews online - its amazing! Plus, the shipping was so fast!
I got the mini package and its great for holidays and travel. Highly recommend.

Date of experience: April 28, 2023
Illinois
4 reviews
1 helpful vote
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Make up lover
December 4, 2022

Make up lover since a pre teen. I'm much older now, but still enjoy many products. BTS Mascara did not work for me. At the end of a sweltering day, I looked like a raccoon. Also wore on vow renewal day and noticed very clumpy. Just constructive feedback. Will continue to try other products.

Date of experience: December 4, 2022
Texas
3 reviews
3 helpful votes
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I am very satisfied!
August 9, 2022

Very pleasant atmosphere, especially considering the difficult times we are all facing with the current pandemic. Extremely clean area! Greeted very warmly upon my entrance and seated almost immediately.

Date of experience: August 9, 2022
Ireland
1 review
2 helpful votes
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I recently purchased the Too Faced eyeshadow palette and I am absolutely in love with it! The colors are so vibrant and blend seamlessly. The packaging is also stunning and makes me happy every time I use it. I've received so many compliments on my eye makeup since I started using this palette. I highly recommend the Too Faced brand to anyone looking for high-quality, beautiful makeup products.

Date of experience: May 4, 2023
California
1 review
2 helpful votes
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Service is the worst
April 19, 2024

Their items aren't all that fantastic, but their customer service is the worst. The lipstick is pricey and watery, the eyeshadow has no staying power or payoff, and the majority of the other products are marketed towards teenagers. I can only say that the package is adorable. Also, although the smells are pleasant, my eyes don't react well to them.

Date of experience: April 19, 2024
Pennsylvania
1 review
0 helpful votes
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I purchased mascara online from Too Faced Cosmetics and when it arrived it was dried out. I returned the items using the shipping label provided by the company. I have never received a refund for the items. I have called customer service 3 times asking to speak with a supervisor and they refuse to transfer me.

Date of experience: October 31, 2023
GB
1 review
0 helpful votes
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THANK YOU JOHNY AND TANYA!
March 23, 2023

My mother and I were at too faced today :) We both had a great experience thanks to the heart melting welcoming, the patience, the vibes and the knowledge the wonderful workers explained to us about the products. The products are GREAT! Thank you John and Tanya! Thank you too faced highly recommend!

Date of experience: March 23, 2023
Virginia
2 reviews
9 helpful votes
Follow Kirsten G.
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My favourite palettes are of this brand and want to stress the attention specifically on one named Eyeshadow Too Faced Chocolate Gold - which has amazing pigmentation, luxurious scent, an expensive palette of shades! This palette is a must-have for every eyeshadow lover!) Make-up turns to be fantastic with only one palette. Want to try more, heard it was released once more.

Date of experience: July 17, 2021
Oregon
1 review
2 helpful votes
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I ordered from their website in late November, and received an empty box after two weeks. I spent 5 days trying to reach customer support before I finally got through to them. I was very upset at this point but the next day they shipped a replacement package, so I was relieved by that. Unfortunately for me, the package arrived and I immediately noticed that it was once again far to light weight to actually contain my order. I even took a video of me opening it and sure enough, another empty package. I immediately reached out to customer support for the second time, and the response was completely unintelligible. Something like: "We're sorry you received your refund." As of writing I have not received a refund or the item I payed for.

Date of experience: December 16, 2021
California
5 reviews
1 helpful vote
Follow Sharon K.
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I ordered a pallet from them and every time that they sent the pallet they sent and make up bag instead I've called it called I have three new make up bags no pallet they said the bin numbers matched up but they did not I've gotten three bags no pallet still charge for the pallet pretty irritating

Date of experience: December 8, 2022

Overview

Too Faced has a rating of 3 stars from 132 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Too Faced most frequently mention and customer service. Too Faced ranks 4th among Cruelty-Free sites.

service
25
value
26
shipping
24
returns
21
quality
26