TomTom

Tom Tom regularly offer a free maps app; the problem being they then renew it without making this clear - this is because all their emails come to you in Dutch - and when you try and cancel the subscription every email you send gets returned to your inbox as 'unsent'. They've even got me called Deiter something-or-other, rather than my real name.

Apparently being charged for a subscription, and when I tap on subscriptions it says:
"You do not have any subscription which is linked to your TomTom account."

This company is soooo Euro-typical! Let's all take the entire month of August off and treat customer service like it doesn't exist. Typical Union-orientated, 1970's attitudes to everything.

Over the last few years I've been charged a lot of money and they always refuse to refund me. I explain that how is someone supposed to know the app is on a subscription when there is nothing in your Playstore to tell you and when every email comes back unsent? As you can imagine, that was unsent too!

The map itself is simply awful. You cannot simply apply a postcode or address; it simply does not work as you would expect. Another European approach which is completely impractical, but, hey we will keep doing things in that 'European' way because who cares. Well, the app is awful, their Tom Tom GPS are equally as awful. I sold mine after trying to go on 2 trips. It sent me on the most insane route possible! Both the apps and the GPS's are utterly woeful.

I still await even a reply let alone a refund for they costs this app has incured. I dont even use it due to its utter awfulness.

Invoice ending *****

I owned a speed camera database on my TomTom which was only a few months old. But when I tried to update the maps, TomTom stole my speed cameras. After I complained, they asked for £20 to replace them. Theft and extortion. They claim their map updates are free, but they are not - you cannot do a map update unless you pay for a speed camera update, otherwise they will steal the speed camera database that you own. This is a deliberate corporate policy by TomTom to fleece their customer base for as much as they can get. All my friends use Google or Waze, but I have defended TomTom in the past. Not anymore. Not now they have resorted to theft and extortion. You also have to spend hours trying to get the map updates to work. Their software keeps telling me "No internet connection", which was nonsense. I can't think of a single reason anymore to use TomTom.

I bought a Tomtom Watch some years ago for a very big price.
It's already a long time that I'm searching who can replace the battery.
Today I learnt that the service is simply stop without any possibility to replace anything.
Let's not even talk about the support and the *** chatbot!
Very disappointed, Tomtom is now on my blacklist of products I will never buy again!

Went to upgrade my first Tom Tom and was told couldn't be upgraded because it was too old. Tough luck if you believed their warranty. Was given another one for Christmas a few years back it needed to be upgraded. I never would have bought another one. This woman with a very strong accent told me my computer had 999 errors on it but they could fix that before the update. Gave me a choice of which program to use at a charge of $ 50.00 and up. I told her not to bother. When I turned my Tom Tom back on, the $#*! had removed all the data making the unit totally unusable. This company should should be put out of business. They will tell you anything to get money out of you. No honor or trustworthiness. Total scam artists.

If I could give this company -5 stars I would. Terrible company. Worst customer service. Bought a product that crapped out in a week. Contact customer service, it took 4 different emails. No sense of continuous communication. One email told me to send the product back in which I have to pay for to CHINA! When keep in mind the product was delivered from New Jersey. And I have to cover the shipping cost.

While the other email asked me to take a video and send it to them. The box doesn't COME ON! Want me to take a video of a black box that sits there and do NOTHING?

All I want is my refund. I don't want a new box because they're terrible in quality and I don't want to ship anything to CHINA!

I would avoid these guys at all cost. They are crooks, scam artists and unethical.

September 2021 I purchased speed camera updates for my device, two weeks later the device failed (the port broke and could not be repaired, (not tom tom's fault).
I purchased another Tom Tom and my new camera data base was not transferable, I was advised I had to purchase it again. No assistance from Tom Tom other than two emails advising the problem would be sorted, the sort was to add speed cameras expired message when I log in.