How would you rate Timberland?
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GB
3 reviews
1 helpful vote
Follow M C.
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Absolutely terrible customer service at Oxford Westgate. I bought sandals in London and wore them for less than 20 minutes in Oxford. They caused terribly painful blisters on my both feet. I called the store in Oxford, explained the situation in detail and they said they would offer a refund. This afternoon I had a very unpleasant 25 minutes with the manager and assistant. The latter said these were 'just blisters' and they could not violate the company policy of offering no refunds after shoes have been work outdoors, even if they had caused bodily harm. Horrible product and even worse customer service. Trust the poor reviews here here and avoid

Date of experience: May 11, 2022
Ohio
1 review
0 helpful votes
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Enjoy a Winter Hike!
January 22, 2024

I've got a pair of Timberland Boots (Grey with orange trim n inside) last winter.
Trust me with the latest polar vortex and snow, these puppies not only are comfortable, but they keep my feet warm and dry on long hikes.
Sure, they may cost a lil more but its worth it. Keep on hiking!

Date of experience: January 21, 2024
RU
8 reviews
0 helpful votes
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Wear their shoes a lot
December 17, 2023

Some people claim out here that their shoes are uncomfortable, they cause corns and other stuff, but I trust the brand because I wear their shoes from the late fall till the early spring.
I buy different models, as I have both classical Timbs for gloomy weather, and some others that are more of sport style.
I ain't care much about what others say, as they perfectly suit my style and don't cause any corns as guys share here. Maybe it's better to choose the right size more thoroughly.

Date of experience: December 16, 2023
Pennsylvania
1 review
1 helpful vote
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Timberland Jaynes too small
March 8, 2023

I just purchased a pair of timberland Jaynes. I ordered size 8. I have pretty small feet, what they sent me was,I don't know like a 4. Way too small, sent them back, ordered another pair. Timberland just sent me any old pair, ordered nubuck,size 8.5 just to be sure, got gray and brown two tone things, again way too small. I needed workboots, for work! I can't keep sending back all these screw ups. Plus my refund hasn't gone through yet. WTH! I'm going to Carolinas. Timberland sucks.

Date of experience: March 8, 2023
Michigan
1 review
0 helpful votes
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Timberland still has it
December 2, 2022

I ordered a pair of boots from timberland, even after looking at all the reviews from people. I've always had good experience buying timberlands, and today, 10 years after ordering my last pair and the quality and packaging is still top notch.

Date of experience: December 1, 2022
Germany
1 review
0 helpful votes
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Really bad products
July 2, 2023

I have never seen worse shoes in the world. I had bought the shoes 2 months ago it broke in 2 months and above all company people also did not help they are saying that they broke because of your wear.

Date of experience: July 2, 2023
Georgia
1 review
0 helpful votes
Follow Jay H.
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Timberland, such a cheap company. I ordered a pair of 150$ boots wore them around the block, returned them for the next size larger only to have the boots I wore around the block returned to me saying they would not take them as a return because they have a no boots worn return policy. On top of that, when I re-entered the timberland website, they are now providing a slightly worn for sale department. What kind of scum does this? Totally a scam. Having said that I do like the product. Moral of the story is that the boots are good, be very wary of trying to return for a different size to these scammers.

Date of experience: April 29, 2022
California
1 review
0 helpful votes
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I bought a pair of Timberland Boots and on my first hike the soles came off of both boots!
Customer service was very uncooperative and would not repair or replace the boots, nor would they refund the money I spent on the extremely poor quality boots.

Date of experience: March 9, 2024
South Carolina
1 review
1 helpful vote
Follow Debra H.
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They did not stand behind their warranty. Offered a $30 e-gift card. Why would I purchase another Timberland product. They did not stand behind the boots that fell apart. A product is only as good as the company that stands behind it. When I filed a claim Timberland did not stand behind it. Buyer beware. The boots wore out in a few months. They basically fell apart on the inside.

Date of experience: September 18, 2022
California
1 review
0 helpful votes
Follow Jimmy S.
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The first time I wore my pair of Timberland hiking boots the soles came off on both boots.
I sent both boots back to Timberland and spoke with customer service multiple times. They agreed that the boots were defective but would not repair them or replace them or refund my money.
I contacted the Better Business Bureau and they weren't able to get Timberland to help me either.

Date of experience: October 15, 2023

Overview

Timberland has a rating of 1.8 stars from 66 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Timberland most frequently mention and customer service. Timberland ranks 20th among Hiking sites.

service
18
value
20
shipping
7
returns
13
quality
17
+45