Threadup

I ordered clothes and what I received was not what was described. Aside from most items being mis sized, the denim jacket was tattered and full of holes. It's Non-returnable and so I'm unable to return it. I'm left with a useless rag.
The other clothing fit poorly and I am being charged a $2 restocking fee per item. In addition, I opted to pay for shipping so that I'd get everything refunded to my credit card since do not want store credit.

I almost cleared out my closet and sent them items in perfect condition. I am getting close to nothing back. Even a brand new BCBG blazer with tags still on they sold with a discount that I wasn't informed off and they tell me after I'm getting even less back for it. This is an absolute scam and I regret doing it with every bone in my body. I would have rather given it away for free than give any profit to this horrible company. I will be reclaiming all of my close and end up losing money in the process but I will not give them my clothes for free. They say they donate clothes that are not sold in their stipulated time period but I highly doubt it. Stay far away!

They sent me a "comeback" coupon that didn't work. When I finally contacted the so called customer service via "chat" they were useless.
It's a scam to get people back to the site. I wasted time looking and then tracking down customer service. No phone availability.
Truly an awful experience

Wow! Very impressed with this site. It's very similar to The RealReal, but has a bit better prices when you wait for sales on your favorite items, and also has returns on all items. The Real Real, on other hand, only accepts returns on sales 30% or less. Plus I've ordered more things that actually fit me at this site than any other site.

After finally getting someone to answer me email. I am more angry. I sent them 2 large bags of nice designer shoes, purses, and clothes. I was told they received my items. Now they tell, me they lost one of the packages and gave me a 35.00 credit. I was robbed. There were new designer items in those bags. I am thinking when they saw what was there they kept them for themselves. I feel like I was robed. They should be ashamed to be doing this to people.

My review is twofold.
As for selling to ThreadUp - DON'T DO IT! I sold a boxful of Torrid and Lane Bryant tops, jeans, boots to them, approximately 20 pieces, and received $8.36. Pitiful and disgusting.
As for buying, if you stick to the clearance items, you can get some really great deals. I recently spent my $8.36 credit and got a pair of Lane Bryant capris, Lane Bryant dress pant and Torrid dress pant and spent an additional $31.01, including shipping.

I had the opportunity to shop with this site last year, I've gotten some very nice pieces for my closet. I have had an issue with filtering. I purchased three pieces not appropriately assigned to the right category. Two I was able to gift to a younger person.The third piece I still have because I know no one that tall and heavy. More recently, I've been unable to re-establish my account and support has been able to resolve the issue. I don't want to have to signup with a new email.

I sent in two large kits and four months later they had still not been processed I contacted Threadup but they only responded when I said I'd pay the return fee. I was informed that I'd have the items back in three to four weeks. Two months had gone by and I had not received my items back. I finally had enough and contacted Threadup once again and told them if I did not receive my clothing and accessories back would report it as stolen. The following week I received all the clothing and accessories back. I opened it and was upset to find all the items were heavily damaged. When I had sent them out not a single item had any damage. Shirts and dresses were ruined, jewelry was chipped and a handbag was covered in scuff marks. All the damage is irreversible. When I reached out to Threadup I didn't receive a single response. They are thieves and brats only caring if it benefits them.