I love the mala that I purchased from this company. Any questions I had were answered quickly, staff is very nice and considerate. My product arrived within the stated timeframe and I had no issues whatsoever. I will definitely buy with them again! I already have a few new items in mind :)
This company represents their items are shipped from Canada & US. Only after they asserted that and I did not receive an item I paid for did they reveal my item was shipping from CHINA. It has now been over two months with no items received. They have twice lied and stated they would refund but then delayed again. They claim a 100% satisfaction guarantee but they do not abide by any of their written policies. I ordered and paid 02/06 and I still have no item. They are refusing a refund. Had to dispute via paypal.
They will offer you a cheap tapestry for 7$ but after the 2 weeks it takes to get to you... theres a card that says you're enrolled in their 14$ a month service... wth... charged me after I CAUGHT it and requested unsubscription... grrrrrr
*sounds alarm*
I saw a t-shirt Psychedlic research volunteer on FB, for $15.95. OK, I buy it, then a month later they charge my acct. $13.95 monthly membership fee. Yes, as I looked back, in the TEENY TINY box one has check on Terms for every purchase nowadays, there is the membership thing, but it's as if they are HIDING that detail, not making it clear. Yes, they cancelled my membership, but didn't refund the "fee", for which I had no service. Bad business in my book, how about yours?.
It took awhile for my order to arrive but when I received it, its so Gorgeous! I immediately went ahead to purchase a gift for my mom and I can't wait for her to receive it.
I love how Third Eye Transcend handle their customers. I got upset due to a delay with one of my order but they kindly explained to me and assured me that it will be arrive soon. And now I got my beautiful neckalce. THANK YOU!
Very Very Satisfied with the quality. I did not expect this good of a quality for the price of the product. Love it!
I just got my bracelets and I love them. Thank you
This is the 5th time I ordered from this company and all items I purchased until now are all of high quality stones. I recommend this to anyone!
Please don't buy from this company. I emailed them that it had been over 2 and half months and still nothing. They gave me the run around and now it's been over three months and I just given up. They won't get my money again. Sad for them since my family loves to buy stones but I told them buy from any other company but Thirdeye. Everytime I emailed them, I was told to call the us postal service. I just paired you over 80 dollars for merchandise now I have go searching for the merchandise I bought from you! I just gave up. I don't recommend this company. They don't take responsibility for what they are doing wrong. This is my opinion.
Hello Yaqueline,
Thanks for shopping with us!
We are sorry to hear you feel this way. I'd like to remind you once again that your tracking number clearly shows your package was successfully delivered at the address that you provided us with. In addition, when we contacted USPS, they also confirmed with us that they delivered your package successfully.
We did all we could from our end as the shipped to contact USPS, and they confirmed with us that the package was successfully delivered. We didn't "just tell you to call the postal service", we simply asked you if you had time to also call USPS as the receiver to see if there's anything they can do for you. This was simply one of our many suggestions and ways we tried to help you, it wasn't our only course of action.
We are saddened to see that you chose to represent us in this light, however we will continue to provide excellent customer service to all of our customers and to continue assisting with any issues that may arise. After all, we have almost 5,000 happy customers so far! :)
Have a great day!
I need to rectify this review. A few months after I wrote this review, one of my neighbors gave me my order. They had gotten in their mailbox by mistake. Honestly, I have to say that I was embarrassed to post it after a few months. My sincerest apologies to the company for any bad business that I may have caused them already lost sales. I'm changing my review to five stars. And by the way it's a superior product and I love the things that I received. And I will order again!
Hey Angie,
No problem at all:)
We appreciate your honesty and for editing your review, it means a lot to us.
Thank you for your kind words in the video! We are truly happy to hear your love your mala and the energy it gives you.
I am soooo satisfied with my purchase, the delivery process and customer service! I couldn't complain at all because they have handled everything perfectly PLUS, the Mala I received is exactly what I was expecting.It's also the same as the one on the picture. Thank you so much! This is definitely not going to be the last time I am going to order. To more Malas with you!
I'm shocked at the bad reviews here because I've purchased from Third Eye Transcend at least 6 or 7 times, and I've been very happy with every order. The shipping can take some time, but the quality is gorgeous and the prices are reasonable. I've given these as gifts, and they're always well received. I'm attaching a picture of my collection, I've always been happy so I can highly recommend this company.
I've bought many times from Third Eye Transcend, love their products. My last purchase was the pink wrap bracelet and it is just beautiful. I also get tons of compliments every time I wear it. Highly recommend this site!
Overview
Third Eye Transcend has a rating of 3.6 stars from 65 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Third Eye Transcend most frequently mention and customer service. Third Eye Transcend ranks 10th among Personalized Jewelry sites.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Barbra,
Thanks for shopping with us!
We truly apologize that your package never arrived! Sometimes small packages are lost in the mail, and this is completely out of our control.
We were honest with you that the package was lost, and we offered to send you a replacement package. As you stated, you didn't want to wait any longer and you requested a refund instead.
We understand that you preferred a refund, and we processed a full refund for you through Paypal.
This was all done in a timely manner and as per your request, so we are disappointed to see that you left such a nasty review that is also false. Unfortunately we cannot control what others do, and we hope that this explanation once again makes you realize that we did everything you asked of us. The fact that a package can sometimes be lost is completely out of our control and we apologize that it happened to your order.
We wish you a great day!
Thanks,
The Third Eye Transcend Team