The Whiz Cells

Overview

The Whiz Cells has a rating of 4.4 stars from 240 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Whiz Cells most frequently mention customer service, fast payment and gift card. The Whiz Cells ranks 3rd among Sell Cell Phone sites.

service
2
value
2
shipping
2
returns
2
quality
2
This company responds to reviews on average within 4 days

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2,285 reviews
How would you rate The Whiz Cells?
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New York
1 review
0 helpful votes
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Clear communications, quick eval and payment
February 2, 2025

From the start, communications were clear as to the process for trading in my older Pixel 6 XL. I understood the condition descriptions and received an accurate estimate. Once they received the device, it was evaluated and I was paid in less than 48 hours, as expected.

Date of experience: January 21, 2025
Travis M. The Whiz Cells Rep
1 month ago

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

California
1 review
0 helpful votes
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Painless, good price
February 26, 2025

I comparison-shopped and these guys were offering more than any other place I looked at: $150 vs $120 (next best) for an iPhone 14 with a cracked screen. I downloaded the shipping label they sent, stuck it on a padded envelope, and put it in the USPS mail. A few days later I got an email with a coupon that I converted into an Amazon gift card. Couldn't be easier.

Date of experience: February 20, 2025
Travis M. The Whiz Cells Rep
2 weeks ago

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Texas
1 review
0 helpful votes
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Received much less than originally offered.
February 16, 2025

I was offered 120. For my iPhone 11. The final amount was 40. I understand that the battery may not be 100% but it charged fine and stayed charged as it should. They said deep scratches on front. There were no scratches on the glass when it was mailed.

Date of experience: February 6, 2025
Travis M. The Whiz Cells Rep
4 weeks ago

Our website is clear that the battery health must be 85% or above to qualify for the full quote. Yours was 79%. Also the scratches were worn with dirt/dust in them. You had the chance to decline the offer which we would've then either sent you photos for proof or sent the device back to you. You requested to be paid.

California
1 review
0 helpful votes
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THIS COMPANY IS AWESOME!
December 30, 2024

The Whiz Cells is easily the best electronics buy back company I've ever used! Period! And that says a lot! I typically do business with BuyBack Boss when I want to sell one of my electronic devices because I've always had great experiences with them. And I do believe they are a fantastic company that offers top dollar for electronic products. Problem is, BuyBack Boss wouldn't buy my OnePlus Open foldable phone. So, I decided to take a chance on The Whiz Cells. Turns out The Whiz Cells takes it up even a notch higher with its customer service. Upon receiving my phone, the promised payment was in my bank account the very same day! Astounding! Even BuyBack Boss can't compete with that! I don't know that anyone can!

Date of experience: December 28, 2024
Travis M. The Whiz Cells Rep
2 months ago

Thank you for the positive review. If you have any questions during the selling process, please don't hesitate to contact us at sales@thewhizcells.com

Minnesota
1 review
0 helpful votes
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This company is a fraud
January 23, 2025

I recently placed an order to sell my Galaxy Fold 5 after receiving a quote that deemed the phone to be in good condition. However, after sending it in, I received an email from their representative claiming that my phone had a dead pixel and light scuffs on the body. I suspected they were trying to lowball me, as they offered less than half of the original quoted price. I politely refused and requested the phone be returned.

When I received the phone back about three days later, the screen was completely damaged. I contacted the representative, who absurdly claimed that the damage was due to the supposed dead pixel. I have never heard such a ridiculous excuse to cheat someone. The representative also suggested I file a claim for the $100 shipping insurance, implying the phone might have been damaged during transit.

I am not one to quickly bash a company, but I strongly advise against ever using this company. I share my experience to prevent others from falling victim to this fraudulent business.

Date of experience: January 11, 2025
Travis M. The Whiz Cells Rep
2 months ago

We are not implying that the phone was damaged in shipping. We are stating that as a matter of fact. You received pictures of your phone when we received it. So there can be no question at all. You are very quick to bash a company. All over the internet, you are spamming this nonsense. You shipped your phone in to us, it was damaged. We sent you pictures. You asked for the device to be sent back to you and we shipped it back. All of this in the same day.

District of Columbia
2 reviews
1 helpful vote
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Great!
March 8, 2025

This was by far the best experience I had. I got my quote and sent my phone in. The day they got it they checked it out and the money was in my Paypal the next day. It was the amount I was promised and no run arounds like Buyback Boss gave me.

Date of experience: February 20, 2025
Travis M. The Whiz Cells Rep
5 days ago

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Florida
1 review
0 helpful votes
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Simply great!
December 31, 2024

The WhizCell website was easy to use to get a trade-in estimated value. I selected the gift cart option and used the postage paid label to send in my iPad gen 9. Within a week, I received email with a link to the select a virtual gift card for $125. I selected an Amazon gift card and immediately applied it to my Amazon account. I would prefer to receive funds via Paypal, but there is a 3% fee for that.

Date of experience: December 21, 2024
Travis M. The Whiz Cells Rep
2 months ago

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Oklahoma
1 review
0 helpful votes
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The easiest process
December 30, 2024

I printed my labels and sent 2 phones back. They received them in about a week. I was able to track and see when they received the product. My payment was sent the same day and I was able to transfer the funds to my debit card. This is the easiest process I have had with selling my phones.

Date of experience: December 20, 2024
Travis M. The Whiz Cells Rep
2 months ago

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.

Wisconsin
1 review
0 helpful votes
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Bad
January 8, 2025
Updated review

For all the work we put in charging the phones up, seeing what phones were what, all info needed. We got a loisey 100 bucks for 4 perfectly good phones. They say they take locked phones but they don't. And they do not pay you in 24 hours either

Date of experience: December 20, 2024
Travis M. The Whiz Cells Rep
2 months ago

We do purchase locked devices, & we purchased yours. You had 3 devices where 2 were MDM locked & 1 was Google/FRP locked, which our website states we do not pay the full quote for. We sent you several emails & texted you asking you to remove the MDM & FRP locks, which at first you never replied to. The order was explained to you in detail & we sent you SEVERAL emails where you replied with questions that we answered. We cannot pay out in 24 hours when you're not accepting or declining our offer. You were paid just a few hours after you accepted the requoted offer. If you weren't happy with the requote, you had the option to decline it.


Easy and I hope we really get what we are offered
December 13, 2024
Previous review

Easy and I hope we really get what we are offered. We'll see!

Date of experience: December 3, 2024
Alabama
2 reviews
15 helpful votes
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Sell Your Phone Here!
February 21, 2025

1st time user, the experience was outstanding! Simple, easy and what they paid me was more than fair. The process was so quick, I was totally happy.
I'll use them again when selling electronics!

Date of experience: February 11, 2025
Travis M. The Whiz Cells Rep
3 weeks ago

Thank you for the positive review. If you have any devices to sell in the future, please remember us. We look forward to serving you in the future.