TheUnlockingCompanyReviews 77
This company’s rating is currently unavailable.
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
TheUnlockingCompany Reviews Summary
TheUnlockingCompany has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
We monitor reviews for authenticity
This company is a Scam. Over a month that I paid for service and now they don't even respond. Call your bank and get that charge back
Many years ago my dad bought a Samsung S5 neo and had it stored away, in his 90's he wanted to use it as a mobile phone again but wanted the freedom of it being unlocked. Long story short, the unlock company worked very hard to get this to happen... Now he has this phone working with any provider. They did a great job👍 Honestly I believe any negative review(s) comes from the "clients" being demanding and not understanding we are all human and need to work together.
Thank you for sharing your story Gil. We’re so glad we could help get your father’s Samsung S5 Neo unlocked and working again. We know how meaningful it is to bring a device back to life, and it’s wonderful to hear he can now use it with any provider.
We also appreciate you mentioning our support team. Some devices can be more challenging and may require multiple attempts, and we’re happy we were able to work through the initial code issue and get everything resolved.
Your kind words mean a lot to us, and we’re grateful for your trust and recommendation. We’ll continue working hard to provide the same level of service to every customer.
Despite agreed upon terms stating no refunds only store credit for unsuccessful unlocking attempts, they refunded my money after I explained my dire financial situation. I had seriously hoped the unlock would work, but what can you do? I got my money back. Now I'm still stuck with my awful phone, but at least I broke even. I believe most customers experience success with unlocking their device(s). Not me, though...
Thank you for taking the time to share your experience. While we’re sorry the unlock for your device couldn’t be completed, we’re glad we were able to help by issuing a full refund. We understand how important it is to feel supported, especially when facing a difficult situation, and we’re happy we could go beyond your expectations in this case.
We also appreciate your recognition of our customer service team. We make it a priority to provide clear updates and timely responses throughout the process, and it means a lot to know that this was helpful for you.
We’ll continue working hard to ensure every customer receives the same level of care and transparency.
Fairly fast turn-around on request, and it worked perfectly! I really do not have much more to say than that, but need to make the minimum word count.
Thank you for the kind words, if you need any further assistance or another device unlocked please do not hesitate to contact us!
You guys are awesome. It didn't take long after I paid to receive my email requesting the info. They had me unlocked and ready to go in like 24 hrs. Super friendly too! I completely recommend.
Thank you Leslie, we appreciate you trusting us with your unlocking needs. Please do not hesitate to contact sales@theunlockingcompany. Com if you need anything else
I have been attempting to get a TracPhone purchased Samsung Galaxy A21 phone unlocked for almost two months now. I have paid two fees now pushing $50 and still do not have a working phone. I have been promised over and over but these guys are far from experts. The only thing I regret more than requesting their services is ever buying a locked Trac Phone in the first place. I hope I live long enough to see this complete waste of technical talent spent locking phones made illegal. I WILL NEVER BUY OR USE A LOCKED PHONE AGAIN!
Hello Russell, I am sorry you are having trouble unlocking the device, these devices can be difficult to unlock, and we are more than happy to provide further assistance with the software unlock method (can be done same day) or the unlock code method (dial #TFUNLOCK# (#83865625#) to access the TFUNLOCK Menu) or Refund the purchase in full, please email sales@theunlockingcompany. Com for help
I needed to get my phone unlocked so that I could use a cheaper sim card.
The process was very smooth from start to finish. I found this company from Trust Pilot reviews and thought I would give it a go. I filled in the online form which was very easy to use. I received an email with the expected time frame and I was sent a code three days later which allowed me to unlock my phone. The communication from this company was excellent and informative. I highly recommend this company and was impressed with the cost and swiftness of my request.
Thank you for your brilliant service.
Thank you Jane for the kind words, we are always happy to help and if you need anything else please do not hesitate to contact us.
Took only a few days to complete my request, and any delays were from my side replying to the Rep's questions.
We appreciate your patience Andrew, happy we were able to get your phone up and running on a new carrier
The response was fast and I got what I needed. Thank you!
It was a pleasure working with you, please let us know if you need anything else. We are always an email away!
Response time was quik. They were unable to unlock the first go around but succeeded the next opportunity. So glad I was able to find this company.
Happy we could help, sorry we had to use the Premium service to unlock the device, we never like to do that but glad in the end the phone was unlocked. Enjoy!
Paid the $27.99 to get phone unlocked. A couple of days go by, and I get an email that they were uncuccessful and needed more money to unlock the phone. If the whole website was written with these chances or percentages, I wouldn't have felt scammed. I'm sure it is in the fine print, but if they keep it there, their reviews will end up reflecting the bad experiences.
I am sorry Nacho if you feel that you were scammed in anyway. There is always a chance of an unlock being unsuccessful at the 27.99 price point. We simply provide you an alternate option or refund the purchase
They have a scam setup. Prymid scams believing u gonna have an unlock n find out you gotta pay more like 2xs, and main scam is they dont fully refund u, but store credit so they can scam you more.
Hello Tim, sorry you feel that way, we are simply providing you the best possible option if the 27.99 service is unsuccessful, which we refund if you do not want to proceed. I guarantee we are the cheapest unlock option you will find, and will be happy to provide further assistance if needed
I would like to thank the unlocking company for everything they have done for me... they have been successful every time all except the first time but they more than made that up... you can count on them... they are 100 % legit
Happy to help Jessica, it was a pleasure working with you, hopefully we will work together again soon!
I was sceptical about this company at first. Very sceptical. But then I spoke to the owner (he emailed me on his own volition) and reassured me that the process was 100% legitimate, fast and I was going to get my entire amount back if it didn't work. I was like *okay...? You must be VERY confident in your work if you're gonna give me the entire amount back.*
So I said, let's do it. There were some setbacks, but they kept me updated through each step and answered all of my questions through countless emails and chats and even offered after sales support.
Needless to say, I'm typing this up from my unlocked phone.
Thank you Mia, I want to first thank you for your patience and taking a chance on us. It was a pleasure working with you and I am glad it all worked out. Enjoy the unlocked phone and please don't hesitate to contact us if you need anything else
Fast and easy. Timely response. Friendly. Professional.
Thank you Connie, it was a pleasure working with you!
The phone was unlocked like they said in a matter of 6 days. Outstanding services keep up the good work.
Thank you Omar, happy we could help. Please contact us (sales@theunlockingcompany.com) if you need anything else
Overall fantastic experience! Received code in a timely manner, and with exceptional customer service! Highly recommend!
Thank Joshua, it was a pleasure working with you, enjoy the Unlocked device
So, my 1st purchase was schetchy at best! I felt li,e I made a bad mistake on the 1st purchase. On my 2nd it more than seems as if the company is taking advantage of me, making excuses with NO Evidence nor proof of its inability to do what is needed. My faith in the company is ZERO, I'm already letting ppl I know not to use the services, as I've paid money with NO RESULTS JUST EXCUSES Regarding the 2nd device I need unlocked. I n my friends which are in the thousands...including business partners worldwide.
Good morning Samuel, I am confused as to why we have received this review. We sent the unlock emails through the threads we were speaking on to ensure they did not get sent to SPAM. Your first order was placed and unlocked within 2 hours of purchase with the unlock code for your order being 1319026461484935 on September 28th. You then ordered again at which time we had to upgrade and use the Samsung worldwide service which was again unlocked within 15 days of the order and an unlock code of 9627279250702080. I hope this clears things up, and I would be happy to speak to you further via email to help get this resolved as I have sent an email to the 2 different email addresses you used when contacting us.
BELIEVE the negative reviews!
This company preys on your hope that they will deliver on their promises.
You will see "1-72 hours" advertised. You will see a "100% satisfaction guarantee" advertised.
You will pay your money, and then you're caught.
This company WILL NOT deliver on its promises.
You will receive emails from them with "updates" of no substantive content. You will receive these emails, mentioning their "no refunds" policy and even threats to blacklist your IMEI if you dare chargeback the amount paid when they do not deliver.
This sort of business behavior is illegal in most states (this is true regardless of their "terms" you allegedly "agreed to"). As they preyed on your hopes, they also prey on your fears, that by threatening to brick your phone with a fraudulent (on their part) IMEI blacklist, they hope you will simply go away and eat your financial loss.
My recommendation - with the strongest emphasis - is to AVOID this company at all costs. If, however, you were suckered in, don't cower in fear. Do that chargeback. Your card company will side with you when what was advertised is not delivered. And if they're dumb enough to actually go through with a fraudulent IMEI blacklist over a disputed debt, they'll turn a civil matter into a criminal act. They can only blacklist a phone by exposing themselves to carrier and law enforcement scrutiny. You will easily recover your money in litigation should you choose that path, as this sort of scam is self-evidently wrong, both legally and morally.
They're counting on suckers patronizing them and then cowering in the face of their threats. Such a "business model" needs to be shut down.
Hello John Graf, I do sincerely apologize if you had a bad experience with our company. Unfortunately after you provided the additional information from our request we have been unable to locate any order under your email address or name John Graf within The Unlocking Company database. We have sent an email to you based on the email provided so we can resolve this issue and/or provide assistance to direct you to the company you ordered from and mistook us for. We have noticed you have sent the same review across multiple platforms so we are going to take the time to respond to each one in one message then send it across the other reviews you made. Hopefully this information will not only help you understand our company but will also provide insight on what company you may have ordered from.
We do advertise that our time frame is 1-72 hours, it is also average estimated times based on the various services we use to unlock your device at the 27.99 price paid. This price covers about 80% of all the orders placed and if any customer wants to check if we can unlock before ordering we encourage you to email sales@theunlockingcompany.com. We would be happy to check for you. We also do advertise a “Satisfaction Guarantee” and we work hard to fulfill that promise offering refunds as well as alternate methods to unlock your device if the first few solutions are unsuccessful.
Our updates: We do provide continued email communication with our customers, letting them know if the unlock is taking longer than usual or if other solutions are necessary as well as if the progress seems to stay on the 1-72 hour time frame. If our updates are of no “Substantive content” then we do apologize. We are always willing to take constructive criticism to help benefit future customers.
REFUNDS are provided if we cannot unlock your device and we do not make threats about blacklisting a phone for a chargeback. There are many legitimate chargebacks including goods/services not delivered. The chargebacks we are worried about and try to prevent are the ones that are fraud. Unauthorized charges or without card holder permission can be considered the use of stolen property and we cannot be an accomplice to stolen property. I do not believe we prey on any customer. We try to provide them the ability to unlock their device for the cheapest price available in the market while also trying to maintain the highest success rate in the industry. If you are an honest customer using your rightful card then you should have no fear of your phone being blacklisted for fraud because paying for an order with your card is not fraud.
Title of your review: BELIEVE the negative reviews - I think it is important to take into account both the positive and negative reviews when making a decision on what unlocking company to choose or any company for that matter. This allows you to gain a full perspective on a company as well as see how the company responds to both types of reviews. Are customers needs met? Did they make an effort to resolve the issue? These are important questions to ask yourself before using your hard earned money.
Hopefully this clears up any questions or concerns you or any future customers may have. John, I look forward to an email response back from you so we can continue to work together to reach a resolution into this matter or help provide you direction on what company to contact about your order.
They answered my questions via email very quickly and the code worked just like they said it would. Definitely recommend them.
Thank you Shelley, it was a pleasure working with you, hopefully we will do business together again soon!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Christian,
We’re sorry to read your review and understand how important it is to have a service completed in a timely and transparent manner. Please note that based on the information provided here, we were unable to locate an order under your name. To properly investigate and resolve this, we kindly ask that you contact us directly with your order number or the email address used at purchase.
We want to assure you and future customers that we are not a scam. Our services rely on carrier and supplier systems, and while the average estimated timeframe is around 72 hours (as noted in our Terms & Conditions and FAQs), some devices can take longer due to carrier restrictions or ongoing audits. In cases where an unlock cannot be completed, our policy is to provide store credit or an alternative resolution, and if all avenues are exhausted refunds are issued as well.
We never want any customer to feel ignored, and we will continue working to improve our communication. Please reach out with your order details so we can review your case directly and ensure you receive the appropriate resolution.