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TheUnlockingCompany Reviews Summary
TheUnlockingCompany has a rating of 3.6 stars from 80 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TheUnlockingCompany most frequently mention customer service and sim card. TheUnlockingCompany ranks 6th among Unlocked Phones sites.
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I took a little while I thought they forgot about me. I just opened an email and resubmitted my information and just like they said within 6 to 12 hours super totally awesome.
From the moment I made my purchase, the guys at TUC were nothing but professional in tending to my needs. For the hassle you have to go through trying to find the carrier and all that other IMEI junk, I think the price is more than fair. If I ever need another phone unlocked, this is where I'm going. Thanks guys.
For the hassle you have to go through trying to find the carrier and all that other IMEI junk, I think the price is more than fair. From the moment I made my purchase, the guys at TUC were nothing but professional in tending to my needs. If I ever need another phone unlocked, this is where I'm going. Thanks guys.
My experience with TUC has been simply amazing. I've had the pleasure of working with these guys a couple of times and each time has been better than the last. I had one fell phone u blocked a few months back, simply flawless transaction. A couple of weeks ago I reached out to them again to see if they can help me unlock my other phone and again it was a quick, painless transaction. These guys are truly the best in this business. If you need a device unlocked, you have found the place that will take care of what you need 100%. I'm so very grateful to have found them and can't thank them enough for going way, way above and beyond to get my issue resolved. Highly, highly recommend The Unlockong Company for any and all your unlocking needs.
Thank you so much for the incredible review! We truly appreciate you coming back to us multiple times, and we’re thrilled to hear each experience has been even better than the last. It’s great to know both of your unlocks were quick, smooth, and flawless.
Our team works hard to go above and beyond, and your kind words mean a lot to us. Thank you for your trust, your loyalty, and your recommendation. We’re always here whenever you need us!
This company is a Scam. Over a month that I paid for service and now they don't even respond. Call your bank and get that charge back
Hello Christian,
We’re sorry to read your review and understand how important it is to have a service completed in a timely and transparent manner. Please note that based on the information provided here, we were unable to locate an order under your name. To properly investigate and resolve this, we kindly ask that you contact us directly with your order number or the email address used at purchase.
We want to assure you and future customers that we are not a scam. Our services rely on carrier and supplier systems, and while the average estimated timeframe is around 72 hours (as noted in our Terms & Conditions and FAQs), some devices can take longer due to carrier restrictions or ongoing audits. In cases where an unlock cannot be completed, our policy is to provide store credit or an alternative resolution, and if all avenues are exhausted refunds are issued as well.
We never want any customer to feel ignored, and we will continue working to improve our communication. Please reach out with your order details so we can review your case directly and ensure you receive the appropriate resolution.
Many years ago my dad bought a Samsung S5 neo and had it stored away, in his 90's he wanted to use it as a mobile phone again but wanted the freedom of it being unlocked. Long story short, the unlock company worked very hard to get this to happen... Now he has this phone working with any provider. They did a great jobđź‘Ť Honestly I believe any negative review(s) comes from the "clients" being demanding and not understanding we are all human and need to work together.
Thank you for sharing your story Gil. We’re so glad we could help get your father’s Samsung S5 Neo unlocked and working again. We know how meaningful it is to bring a device back to life, and it’s wonderful to hear he can now use it with any provider.
We also appreciate you mentioning our support team. Some devices can be more challenging and may require multiple attempts, and we’re happy we were able to work through the initial code issue and get everything resolved.
Your kind words mean a lot to us, and we’re grateful for your trust and recommendation. We’ll continue working hard to provide the same level of service to every customer.
Despite agreed upon terms stating no refunds only store credit for unsuccessful unlocking attempts, they refunded my money after I explained my dire financial situation. I had seriously hoped the unlock would work, but what can you do? I got my money back. Now I'm still stuck with my awful phone, but at least I broke even. I believe most customers experience success with unlocking their device(s). Not me, though...
Thank you for taking the time to share your experience. While we’re sorry the unlock for your device couldn’t be completed, we’re glad we were able to help by issuing a full refund. We understand how important it is to feel supported, especially when facing a difficult situation, and we’re happy we could go beyond your expectations in this case.
We also appreciate your recognition of our customer service team. We make it a priority to provide clear updates and timely responses throughout the process, and it means a lot to know that this was helpful for you.
We’ll continue working hard to ensure every customer receives the same level of care and transparency.
Fairly fast turn-around on request, and it worked perfectly! I really do not have much more to say than that, but need to make the minimum word count.
Thank you for the kind words, if you need any further assistance or another device unlocked please do not hesitate to contact us!
You guys are awesome. It didn't take long after I paid to receive my email requesting the info. They had me unlocked and ready to go in like 24 hrs. Super friendly too! I completely recommend.
Thank you Leslie, we appreciate you trusting us with your unlocking needs. Please do not hesitate to contact sales@theunlockingcompany. Com if you need anything else
I have been attempting to get a TracPhone purchased Samsung Galaxy A21 phone unlocked for almost two months now. I have paid two fees now pushing $50 and still do not have a working phone. I have been promised over and over but these guys are far from experts. The only thing I regret more than requesting their services is ever buying a locked Trac Phone in the first place. I hope I live long enough to see this complete waste of technical talent spent locking phones made illegal. I WILL NEVER BUY OR USE A LOCKED PHONE AGAIN!
Hello Russell, I am sorry you are having trouble unlocking the device, these devices can be difficult to unlock, and we are more than happy to provide further assistance with the software unlock method (can be done same day) or the unlock code method (dial #TFUNLOCK# (#83865625#) to access the TFUNLOCK Menu) or Refund the purchase in full, please email sales@theunlockingcompany. Com for help
I needed to get my phone unlocked so that I could use a cheaper sim card.
The process was very smooth from start to finish. I found this company from Trust Pilot reviews and thought I would give it a go. I filled in the online form which was very easy to use. I received an email with the expected time frame and I was sent a code three days later which allowed me to unlock my phone. The communication from this company was excellent and informative. I highly recommend this company and was impressed with the cost and swiftness of my request.
Thank you for your brilliant service.
Thank you Jane for the kind words, we are always happy to help and if you need anything else please do not hesitate to contact us.
Took only a few days to complete my request, and any delays were from my side replying to the Rep's questions.
We appreciate your patience Andrew, happy we were able to get your phone up and running on a new carrier
The response was fast and I got what I needed. Thank you!
It was a pleasure working with you, please let us know if you need anything else. We are always an email away!
Response time was quik. They were unable to unlock the first go around but succeeded the next opportunity. So glad I was able to find this company.
Happy we could help, sorry we had to use the Premium service to unlock the device, we never like to do that but glad in the end the phone was unlocked. Enjoy!
Paid the $27.99 to get phone unlocked. A couple of days go by, and I get an email that they were uncuccessful and needed more money to unlock the phone. If the whole website was written with these chances or percentages, I wouldn't have felt scammed. I'm sure it is in the fine print, but if they keep it there, their reviews will end up reflecting the bad experiences.
I am sorry Nacho if you feel that you were scammed in anyway. There is always a chance of an unlock being unsuccessful at the 27.99 price point. We simply provide you an alternate option or refund the purchase
They have a scam setup. Prymid scams believing u gonna have an unlock n find out you gotta pay more like 2xs, and main scam is they dont fully refund u, but store credit so they can scam you more.
Hello Tim, sorry you feel that way, we are simply providing you the best possible option if the 27.99 service is unsuccessful, which we refund if you do not want to proceed. I guarantee we are the cheapest unlock option you will find, and will be happy to provide further assistance if needed
I would like to thank the unlocking company for everything they have done for me... they have been successful every time all except the first time but they more than made that up... you can count on them... they are 100 % legit
Happy to help Jessica, it was a pleasure working with you, hopefully we will work together again soon!
I was sceptical about this company at first. Very sceptical. But then I spoke to the owner (he emailed me on his own volition) and reassured me that the process was 100% legitimate, fast and I was going to get my entire amount back if it didn't work. I was like *okay...? You must be VERY confident in your work if you're gonna give me the entire amount back.*
So I said, let's do it. There were some setbacks, but they kept me updated through each step and answered all of my questions through countless emails and chats and even offered after sales support.
Needless to say, I'm typing this up from my unlocked phone.
Thank you Mia, I want to first thank you for your patience and taking a chance on us. It was a pleasure working with you and I am glad it all worked out. Enjoy the unlocked phone and please don't hesitate to contact us if you need anything else
Fast and easy. Timely response. Friendly. Professional.
Thank you Connie, it was a pleasure working with you!
The phone was unlocked like they said in a matter of 6 days. Outstanding services keep up the good work.
Thank you Omar, happy we could help. Please contact us (sales@theunlockingcompany.com) if you need anything else
Overall fantastic experience! Received code in a timely manner, and with exceptional customer service! Highly recommend!
Thank Joshua, it was a pleasure working with you, enjoy the Unlocked device
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We really appreciate you taking the time to share your experience. We’re glad our team could make the process smooth and that you found the service and pricing fair. We’ll be here anytime you need another device unlocked. Thanks again for choosing TUC!