TheTreeCenter

I received 3 items - a hinoki and 2 cherry laurels. They look great and arrived hydrated. However the leaves of both cherry laurels are riddled with round holes from insect damage. That was disappointing.

I bought a Korean Fir for my Granddaughter who just bought her first home.
She sent me pictures of it, wow! What a poor example of a pricey Korean Fir! I contacted customer service to no avail. They finally sent me an email today stating that I could return the tree at my expense and they would make a determination whether they would refund me or not. Yeah right. They sent this junky looking tree out in the first place, why would they ever refund me for it? I do not recommend them for anything.

Ordered four lavender plants. They arrived in a horrible state. Two totally dead; two wilted and died a few days later. Received refund for two. Working on refund for other two. Reordered —we'll see how this one goes.

The 2 trees I paid nearly $300 for are merely twigs about the thickness of a pencil. I called and left a message as well as sent an email
No call back just an email that said basically I got what I ordered and I could pay to return them but no refund. Just a store credit. These might be considered trees in 10 years. I'm turning them into VISA and Meta for fraud to get me money back.

After ordering and being charged for my order, called as no shipping confirm was received. Informed another week to ship and when I wanted to cancelled was told they would be charging a 20% restocking charge.

I ordered multiple Patriot blueberry bushes from Tree Center. The next day, and before the order was shipped, I found the same bushes for less than half the price at Lowes. However, Tree Center is not open on the weekend so I submitted a ticket and called first thing on Monday morning. However, they will not cancel an order without a 20% fee even before shipping. I understand charging a fee once it has been shipped but otherwise this is poor customer service. There is no way I will be using this site again.

They send diseased plants and tell you they'll be fine then after the thirty day period refuse to acknowledge that the plants are diseased and dying. Their response is here's a 20% off coupon for purchasing more dying plants in the future.

When I opened the box and took the tree out the leaves were all curled up and some of the leaves were eaten by insects then I noticed a leaf with something fuzzy in it with tiny black eggs the tree cost $119.and return shipping was$109.plus tax so buyers beware

The Tree Center
US
Rated 1 out of 5 stars
Purchased 3 trees and received them…
Purchased 3 trees and received them infested with bugs. Called and emailed. I did everything they asked me to do and they refused to help. Turned them into the Better Business bureau and the case was closed as Unresolved because they do NOT HONOR THEIR WARRENTY. Stay away from them.

I ordered 2 emerald green (more than $200) and both plants are sick and died in 2 weeks.

I asked if they can do a refund or replacement, but apparently, Rachel from Customer Service said I had to buy an optional 1-year warranty. Instead, she offered a discount for the next purchase. No, thanks.