The LaddersReviews 105

For anyone who is unaware Apply4Me applications are submitted using an email address created by Ladders which claims any responses from potential employers will be forwarded to the subscriber. There is no way for the subscriber to check this email box directly.

I recently became aware that Ladders maintains an internal 'suppression list' which subscribers are added to if they unsubscribe from Ladders marketing emails and for other reasons which customer service would not disclose to me. Subscribers are not, at any point, informed that they have been added to or are on this list. If you are on the suppression list, Ladders will continue to charge you for a subscription and submit applications for you but will NOT forward responses to you or, in any way, inform you that your application has received a response leaving the subscriber in the dark and the employer believing that you have ignored their attempts to contact you/schedule an interview/etc. I was able to confirm that multiple companies rejected my applications on account of my failure to respond to interview requests Ladders never forwarded to me.

After many, lengthy conversations with Ladders (including some with members of senior management) it is clear that they are aware of the problems this is causing but do not plan to notify their customers of the existence of the suppression list or provide customers with a way to check if they are on it or remove themselves from it other than contacting customer service. Additionally, even if someone does get customer service to remove them from the list they can be readded, again without notice or explanation. In light of this I would strongly caution against using Ladders, and especially the Apply4Me feature as it may be actively making it more difficult for you to find a job and they seem uninterested in fixing this critical issue.

They say they apply for jobs for you. When there is a unique question they fill it in with "The applicant is using Ladders.com to fill out the application. Please contact them." Having them apply for you is a joke.

I am trying to cancell my membership for several years now, they always give a number to confirm that it is cancelled, but nothing changes and they continue to charge my credit card. At this point my only option is to cancell my creditr card and losing my points at the airline. Don't recomend this membership to anyboody, it never helped me to find a job at all.

At first, I was super skeptical but decided to give Ladders a try. I have always worked with a recruiter but they really didn't have much when it came to sales roles. After signing up I downloaded their chrome plugin and WOW. Those companies that make you re-create your resume just to apply are long over. The chrome extension not only filled out everything for me, but I could also use it as many times as needed which helped me save hours. Literally. It is absolutely worth the cost. Found a new role in less than 90 days. Highly recommend.

I reached out to tech support as I noticed ladders has pulled out job positing, but had the info " about us" from a different company. Also, the salary estimations were much higher for some of the positions, and I wanted to change that as well.
Christine responded immediately and addressed the issue. She also followed up with an email to make sure I have all the changes I need. Thank you for your attention to details and the quick follow up.

Respectfully,
Natalia

Really appreciated help from Christine P, my customer service support person, who helped me navigate a cancellation on my subscription. I cancelled because I found a new job 24 months ago (thanks to Ladders) but no longer need the service since I'm quite happy in my new role. Christine walked me through the process which included my account which has/had two different email addresses. Big thanks to Christine and Ladders! Take advantage of their wonderful service and support staff! They are the best in the business!

Barbara del Paza was very helpful this morning on chat and she escalated the issue quickly and it was resolved within a short period of time. Excellent customer service!

I interacted with Monica Toribio today at Ladders and she was fantastic. I am very appreciative of the assistance she provided.

Monica was super helpful and very pleasant! I appreciated her quick action to resolve!

Jehna was professional and able to rectify a solution quickly. She was thorough and efficient! Much obliged!

Christine was so helpful and understanding, she helped me fixed an issue I was having and showed me where to correct the issue.

I've been disappointed by the quality and the applicability of the postings that I've found and received. It is for this reason that I cancelled my premium membership. That said my customer service rep was very good supporting me.

Melanie was very helpful. She is an asset to Ladders and especially for me as a candidate with a unique skill set and credentials