Tennis Express

Extremely poor service.

Bought two sets of strings. They sent the wrong ones.

I called them twice and no response. I emailed them and finally a response. They claimed I ordered the wrong strings and that I am stuck with them.

I stated I would dispute the charges. They then stated that would replace the strings with the correct ones and I would not have to pay for shipping. They emailed a shipping label. I packed the strings, went to a FedEx drop off site and the strings were mailed to them.

They received the strings and I wanted 5 days with no response.

I emailed them again and they stated I could ask for a refund. I asked for a refund. They then charged me 50 % of my order. When I asked why they they stated shipping costs.

I ended up disputing the charges with my credit card company.

Tennis Express should be avoid at all costs.

Order from Tennis Warehouse or Amazon as you will receive
Much better service, honesty, and customer service!

These people don't answer customer service phone number within the first 15 minutes based on my experience. I just call the credit card company and cancel the order since they won't answer customer service calls within a reasonable time. I wouldn't recommend buying anything from Tennis Express to any friend of mine.

I'm a huge fan of the new Adidas Barricades. Most comfortable tennis shoe I've worn in years. Tennis Express had a good selection of styles in my (somewhat) unusual size 13.5). Ordering on the site was really easy, and delivery was fast (shoes arrived in 4 days). Can't ask for much more than that.

Ordered a tennis racquet on 10-15 with one week for shipping. 3 weeks later it arrived and the strings were broken. How do you ship a racquet with strings untied? Sent it back and was told it would be re-strung and sent back in 5 days. 4 WEEKS now and I haven o racquet. Called 3 times, told it was on order, told i would receive a call and an email. Got NO return calls or emails. Every time I call, it is clear no updates on the purchase log is made. Stupid people. Poor quality. Poor service. Never again!

The Nike's I paid for were not new as advertised, but pre-owned, perhaps a returned item.

They did not come with the normal Nike packaging like cardboard and paper stuffed in the toe. The outside soles and bottom edges of the shoes are dirty as they would be if previously worn. And they certainly do not smell new. Gross!

Well, I thought I was ordering a skirt, but to my surprise I got a tank top that was pictured with this top…ugh! And it is a final sale item with no refund or exchange available! Lesson learned…order from astore rather than online!

While waiting for an order to arrive (in which I was notified was en route) I realized it had been quite a while actually getting to my residence. So when I called the representative did a search and informed me that one of the items I ordered was unavailable, and the other would be delayed. When was someone going to let me know about this? No one seemed to care except me, the one who had paid and was supposedly waiting for an order that was not coming. I was quite annoyed and cancelled the order and any more emails from this site.

Ordered a size 8 but it was not available so I got the 7.5. It was much shorter than a 7.5 in the other brands I normally wear (toe of shoe pressed down on toenails, impossible to wear them) so I have to return them. The New Balance court shoe is the go to for a lot of pickleball and tennis players in my area and hard to find locally so most of us rely on Tennis Express for their tennis/pickleball shoes and clothing. Had I known they ran shorter than my other shoes, I would not have ordered the 7.5 shoes. They are attractive shoes and well made, just too short.

This company is very slick. Big banner all over site free shipping free returns over $50. Very fair. However when you go to return they then state you pay for shipping return because they deduct the cost of the shipping return from your original order that was over $50 before tax. They clearly state costs to get to the free shipping is $50 is pre tax, but never anywhere do they state cost minus tax and minus cost to ship back the return. Totally bogus.
I always buy my sneakers on line and every company I have bought from has free return shipping, certainly not minus a shipping cost to qualify for the minimum return cost of an item.