Tennis Warehouse

Three weeks after receiving my sneakers (and fewer than 5 uses on red clay as I am only weekend player) I sent them photos of holes which developed. They told me to send them back at my own expense so they could "assess" IF they were damaged. After much back and forth, they finally agreed to send me a return label but weeks and more emails went by without any label or CS response. This company does not stand by its products and doesn't seem at all interested in customer retention. They only care about your complaints to the cc company. Find another source for your tennis gear.

After 18 emails and 5 phone calls I have no shoes, no exchange, no refund. Return inquires stopped and could not get through on the toll free number. Reported to the Better Business Bureau. Shop elsewhere I'm out $160.00.

I ordered my tennis racket over a month ago and it still hasn't arrived. I am writing this review as I am on hold with them like I have been for the past HALF AN HOUR. The customer service is completely ridiculous and the shipping time is outrageous. I will not be buying with tennis warehouse again after this terrible experience.
On a side note the hold tone is the most repetitive thing I have ever listened to; it is just two beeps and then this monotone guy that says "please to continue to hold, your call is very important to us, an agent will be with you shortly." I don't understand how a company would put so little effort in customer experience.

Assured me an item was in stock. Then, a few days later, got an email saying it was out of stock--with no mention of a refund. When I called, I had to wait 20 minutes to speak to someone why told me I'd be getting a refund. Finally, their website is confusing such that it caused me to think my first order was invalid so that I ordered the same thing twice and had to cancel the first order. Never again!

Bought a racquet from Tennis Warehouse. Their service is super slow. They take ages to respond to emails. The expected delivery date for my racquet was a week ago, and they haven't even shipped the racquet yet. They lie that they deduct your money only when the merchandise is shipped, however they deducted my money long ago and still haven't shipped the racquet. Never buying anything again from this website and suggest you all not to as well.

I ordered a twelve pack bag for myself with 2 day shipping and the incompetent fools who run this disgrace of shop have yet to ship it after weeks of waiting and unreturned emails. Do not buy from this website! It is not worth it.

TW used to be an incomparable internet store. Someone must have bought the company and turned into a lousy incompetent store. If you order any rackets and ask to string, it will take 15 days or more to get it. They are in CA and Atlanta. A bunch of lazy incompetent workers is ruining the company. It's not a computer chip company. It's a tennis equipment company! How incompetent you can be to take 15 days or more to get a lousy tennis racket when the company operates in the US? If you call and ask why, they talk like a recording - delay or issues. They should hire smarter more efficient managers and supervisors to run the company more efficiently!

I ordered a Nike shirt in Small. They sent Small Slim. Called them to correct the order and they did not have a regular small. Asked to return the item. They said they would send shipping label, it took them a week to send label by email. The received the item on the 3rd and normally it takes 5 to 7 days to process. 3 weeks later still no refund. Later they sent a store credit. I don't know how these people stay in business. This is terrible customer service.

I tried to buy a pair of shoes online during Black Friday / Cyber Monday deals, but it feels like they would not honor the price and cancelled my order instead. Then they are saying it's "Out of Stock", but their website still shows "In Stock".

TW used to be pretty good, but it seems like they've gone downhill. They need to take lessons from Amazon customer service. I don't think I'll shop at TW again, you've lost me and I won't recommend TW to others.