TaskRabbit

I scheduled a Tasker to help with a mounting job. He arrived an hour earlier than the scheduled time with no advance notice and then cancelled on me last minute, well before the scheduled time, because he couldn't contact someone to get into the building (because of course, we weren't expecting him an literal hour earlier than the scheduled time). Taskrabbit said the cancellation fee was non-refundable because we didn't let the Tasker in or explicitly tell him he couldn't come at the time he showed up. It's a $70 charge. Ridiculous that I am being charged for a Tasker who can't adhere to a schedule.

I needed someone for a short small move, bed, dresser a few small boxes. Would require a pickup truck and two people. Taskrabbit requires that the second person also be a Tasker. It shows the average fee to be 103.00/hr. Three screens later it reveals there is a 42 dollar "Trust and Support fee" Very unclear what this is for. I called their customer service line. I could barely understand the representative but he was finally able to answer my question as to whether the second Tasker was also subject to the 42.00/hr Trust and Support fee. The answer was yes. So with two Taskers at 103/hr. And two Trust and Support fees the cost was near 300.00/hr. Zero transparency. Ridiculous fees. I decided to hire a couple of lawyers to do the move instead.

We ordered a bed for delivery and assembly two days later. Never heard of taskrabbit but Ikea uses them for assembly. Our product was delivered and taskkrabbit was not in the loop. They flooded us with texts and emails wanting us to create an account which was not required according to Ikea. Rabbit wanted to know when our delivery was and wanted to come the next day instead of the two days later scheduled with ikea. We agreed but said no earlier than 2pm. Then they sent a text saying they will come in the evening. Then another text saying 11:30 which was only 1 hr away. We had given them our phone number but they never called. Only wanted us to create an account and use their app. Decided to cancel and rabbit said we would be charged a fee because it was within 24hrs. Conclusion: rabbit wants to schedule the task when it's convenient for them and charge you for cancelling when it wasn't our choice anyway. Communication was poor. Complained to ikea customer service and they apologized for the poor experience. Just stay away from Ikea assembly.

Ikea furniture: Tasker was unable to complete job on day: Ikea wardrobes left not fixed to walls: Units not fixed together: Inside rails fixed to wrong unit: Shelve fixed to wrong unit: lots of bits not used? Tasker Said he would come back however has not shown and unable to contact him: Task Rabbit support do not respond: Have emailed them 5 times and had an A I chat: Keep asking for same information; When all you want is to get job completed: Unable to use room as units not fixed to wall (unsafe) And to top that Task Rabbit has taken full payment (had to contact Bank to stop it) Pity their customer support is not as quick as Accounts Dept: Tells you all you need to know:

We used them twice. The first time the guy couldn't do what we asked but charged us anyway. They sent the same guy again (I know). It was a simple task so we went ahead with it but installed the product backwards so we had to pay $200 to someone qualified to fix it. We disputed it an TR told the credit card
Company we had never contacted them...it was b.s. But MC bought it and refused the claim. Stay awayyyyyyyyyy from TR!

Requested 1 hour of work before the available choices came up. Then chose from the selection provided. Guy asked for pics of the lawn? Then 30 minutes beforehand, he texts that the job is too small and I should get someone else to do it. I told him I was perfectly happy to pay the full hour for the 1/2 worth of work. I can't give him a review because he didn't do the job and neither can customer service for the same reason. They did, however, notify me that they would not be charging me for the service! I'm amazed!

Absolutely horrible customer service. Our person they sent not only built the ends incorrectly, causing risk of harm for my child- but they stole all the extra screws and pieces so we couldn't fix it. Then they refused to do a refund, instead offering credit to hire someone else- which I won't use because I don't trust the quality of the individual they would send. Submitting a chargeback with my bank today due to them not abiding by their own 100% happiness guarantee.

We had bought some cabinets from Ikea here in the Bonn/Cologne area, and wanted them put together for us, as we are elderly people and we felt it would be easier if someone could help us by building the cabinets from the shipped parts. We went on the confusing website, filled out forms; there is a phone number but it is in Munich, and a recorded voice says no person available to talk to. We requested help again and again, a week passed, then another week, finally we just assembled the cabinets ourselves. I don't understand how this company can stay in business. We didn't pay any money because they didn't respond to our request for help. Pfui!

Arranged hauling away of old cabinets with a tasker for an agreed upon rate of $200. Task Rabbit billed me for 5 1/4 hours totalling $215.83 and then added on a 36.5% service rate. (Published rates are listed as totalling 22.5%) Stayed on hold for 20 minutes and then Marge was totally unhelpful in correcting charges.
Disputed the $50.64 overcharge with my credit card company.