Took an hour for her to get started. She was 45 min late as well.

Has fake reviews (as do most of these "cleaner" people do on Taskrabbit.

Claimed in her description that she brings materials, equipment and has eco friendly products. And that they are professional and experienced. That was a lie.

She only brung a bucket with dirty rags, and cheap 1.99 floor cleaner with her.

She spent over 1 hour cleaning dishes just for them to not be clean. Glasses had all obvious residue on them including my plates and things. I had her rewash them and they still weren't cleaned properly. So now I have to do it myself because she clearly wasted my time. She also used up the rest of my expensive dish detergent when I already gave her the proper amount. Yet my dishes still have food residue on them and they're not clean.

She cleaned my 1 bathroom that wasn't really that dirty and didn't properly clean the entire glass shower doors. I believe she used the same rag to clean my toilet and my sink, which is disgusting and a safety hazard.

I made it clear on the booking that I only needed her to clean my dishes, clean 1 bathroom and mop and sweep. She wasted time by cleaning and touching other things I didn't want her touching and throwing things away that wasn't trash. Thank god I looked over everything and checked my house which was anxiety inducing.

She had an odor (fishy and like she needed a shower)

She came dressed like she was either homeless or just rolled out of bed in unkempt saggy clothing.

She barely spoke English and we had to constantly communicate via a translate app which was a huge inconvenience and struggle. Because I still had to babysit her, keep telling her what to clean and how to clean it. I was busy and the entire time I was stressed out and anxious that this incompetent person was wasting my time when she clearly isn't a professional and doesn't know what she's doing. This seems to be a common theme and they are usually Russian.

She was trying to get away with barely mopping my floor and not putting effort into it, by only lightly grazing the mop on the floor just to wet it. Which clearly doesn't clean it. I had to shown her how to do that and keep being interrupted from what I was doing instead of relaxing.

She had trouble knowing how to clean basic things. Professional? That's a lie.

Overall, she wasted my time and completely pissed me off. Ruined my evening.

This seems to be a recurring theme with these Taskrabbit cleaners: They have fake reviews (that they can easily have added to their profiles), they charge a ridiculous hourly amount but their service is really valued at $10/hour. Not $70. They don't come prepared. They don't truly don't know how to clean. They have no training. They are trying to make easy money and they have all their friends and family join the app to make easy money by scamming people who really need their houses clean. I have caught a few of them posting fake images claiming that was their work (I used reverse image search).

This isn't the 1st, 2nd or 3rd time. This is a pattern and I'm officially done with Taskrabbit because they allow all these foreign people who don't know what they're doing to continue to do this. Newsflash, I canceled my card so you won't get a dime out of me for this. Thanks for nothing, once again. Good luck with your pathetic $#*!yy business model and fake workers who are ruining your reputation as a brand. I will find real housekeepers who actually know what they're doing.

I made the mistake of hiring Task Rabbit to handle a somewhat complicated move only because I could not secure a professional mover to move me on the time and date I needed. This was a gigantic mistake that cost me approxinately half of my property not to mention that they "accidentally" forgot three major items in my livingroom that i specifically told them to include, a 40 inch new smart tv that was still in the box, a black entertainment console and three pictures on wall. The Tasker was also 30 minutes late to my house to start and 20 minutes late to unload the contents at the end of the move because he kept getting lost. The task required more than one tasker so i hired another Tasker who was actually 10 times better than the one I am reviewing. I thank God he was there because the Tasker I am now reviewing was not the correct Tasker for this job!. In addition to his inability to follow directions, inability to arrive on timeand his attitude was not acceptable. He demanded that I hire a specific person to work him. I honestly tried to hire his preferred tasker but i could not find him. So what does this Tasker do, he brings the tasker along on the job to my horror. I do not know this person nor did I expect him. Moreover the extra person he brought did not speed things up nor did they help significantly help but may have added to the confusion. As a matter of fact, the extra Tasker that I did hire to work with the problem Tasker was twice as fast as the problem Tasker. You would think that nothing else could go wrong but it did... This error occured prior to meeting the problem Tasker. Not one but two different Taskers accepted the Task, received the one hour booking fee and yet failed to report for work. This a crucial flaw within the Task Rabbit Model. Itvis too easy to get paid and then ghost the client. Because i booked two different Taskers that deserted me the day before, the move just became more dificult.Therefore, my complaint lie mostly with tge Task Rabbit service and failure to properly vet their labor force, for competency, communication and customer service skills and proper execution of procedures and policy. If Task Rabbit does not thoroughly vet and guarantee their labor there is no telling what quality of work you will receive or the kind if person that you have inside of your home whicj could potentially invite danger and disaster into your space. I now have a billing dispute to deal with and the realization that I should have never trusted Task Rabbit with this task. The worst thing about the entire scenario is that Task Rabbit is not concerned about my loss. I shoukd have hired a real mover and then I would have all or most of my belongings, and would not have a bill for $653.00 from only one mover. In total, the bill is $1036.00. A professional moving company would have cost me $451.00 less and provided effective, courteous and service with confidence…. Stay away from demanding and argumentative handy persons who don't show up, don't take directions well, don't follow the rules of TaskRabbit. Moving is stressful enough without last minute complications and No Shows. I will stay away from Task Rabbit in the future because I discovered that it is not Task Rabbit's policy to get involved in resolutions for the client. So Consumer Beware because the quality of your Tasker's work varies dramatically. This is unacceptable. To add insult to injury pricing is not transparent. You may get a bill that you were not expecting and it is always more than you were told.

This person claimed to have electrician certification. He arrived over half an hour late. Then had to go back down to his car to get a ladder even though I had explained that a ladder would be needed in the chats before the work day. Started with the job of attaching a very small ceiling light (8 inches in diameter). Very few parts were needed but I supplied all of it. He seemed to be working very slowly, maybe confused about how to do it, and he asked for the instructions that came with it. I supplied the instructions. Finally he got it done. The next task was to put a small (24"x26") factory assembled cabinet onto the wall, which needed 4 holes and screws in the wall. I saw him put it on the floor and start to disassemble it, taking off the two doors. I asked him why he was taking apart an already perfectly assembled piece apart. His answer was "That's just how I do it." Then, after I told him exactly where the cabinet should be positioned, he put it in a different position. I explained that it wasn't in the right place. He seemed to want me to accept it where he had put it but I said he would have to fix it. So then he made 4 additional holes in the wall to position it where I had originally said it should be. But he did nothing to fix or fill the first holes that he made in the wall, so I have 4 ugly holes in my freshly painted wall. Then, he had to put the doors back on. In doing so he struggled to get the doors to line up evenly, and he kept showing me the uneven doors again and again, seemingly wanting me to accept it that way. He seemed surprised when I kept saying that I really wanted the doors to be even. Finally he got them even, pretty close to the way they were on the original pre-assembled cabinet, but in the process, since he was doing by hand what had been done at a factory with factory tools, and maybe he did not have the right tools, the heads of the screws got stripped. There were more tasks that I needed done, but these two tasks took a full two hours, and I was concerned that this tasker was not working efficiently or conscientiously, and although his profile said he had certification, it was obvious that he was missing some basic skills and experience. So I said that we were going to finish up. He asked about the other tasks. I said I would open another job for those. He tried to convince me to leave our contract open so that he could do the additional jobs but I said I'd open a new contract. I've worked with two other taskers before, but I booked this person because according to his profile he has certification and experience with electrical jobs. One of the other taskers I've used was very good but he doesn't do electrical work. My advice to others is... if you use TaskRabbit, make sure that you use someone with not only 5 stars but with many many jobs completed. They might charge a higher rate, but it's better to pay a bit more and get good service and hopefully no damage to your property. Good luck.

On Saturday 27/08/2022 I booked a contractor called Tirivangani D via TaskRabbit for a removal job. On the site, his hourly rate is advertised as £28.46. The job I booked was expected to last one hour.

I received a confirmation from Taskrabbit and Tirivangani D contacted me at 12.46 and asked for images of the packages he was due to collect. I sent the images.

On Sunday 28/08/22 I contacted him at 12.24 to confirm his attendance and he replied that he would be there at 15.00 in accordance with the original booking.

I gave him my contact number as I was going to meet him at the location. He gave no indication that he was unhappy with the booking and mislead me to believe that he was en route.

Taskrabbit has a chat facility on the website to ensure that an audit trail of conversations is logged.

I'm self-employed and reliant upon public transport, myself and the eBay seller had set aside time to ensure that the item was collected in a timely manner.

I arrived at the pickup address at 14.50, I had travelled from Wolverhampton to Erdington which had cost me £11. I was waiting with the seller at 15.06 when I received a text from Tirivangani D informing me that he had not left his home and that he wanted £65 to do so.

I queried why he was now attempting to charge a different rate to the one he had advertised as it was this rate that I had booked him under. I also asked why he had waited until I had arrived at the location before attempting to renegotiate.

He then cancelled the job.
Tirivangani D had misrepresented his rates on Taskrabbit even at 2 hours £28.43 does not equate to £65.

He attempted to conceal his actions by texting me different prices to those quoted on the website this is false advertising and fraud by way of misrepresentation.

He also wasted my time by preventing me from booking an alternative driver when he accepted the booking.

He deliberately manipulated the events to try to force me to pay him more money. In the end, I opted to use Anyvan who completed the task perfectly and I thoroughly endorse them.

Tirivangani D is a time-waster by cancelling the job he prevented me from leaving feedback about my negative experience so he is free to mislead other potential customers.

Because he cancelled the job and no money exchanged hands Taskrabbit has basically ignored my email of complaint in respect of Tirivangani D.

He is free to operate on the platform without consequence despite the fact that he wasted my time and had ample opportunity to advise me of his true prices before accepting the job and before I travelled there.

Hilariously Taskrabbit has asked me if I'd like to use their service to book another contractor, no thanks Chloe in customer services. I can say emphatically that I will never use your service as you allow contractors to waste people's time and money.

They also said they'd allow me to leave a review but I'd have to advise them if it was negative or positive, why would I leave a positive review?

They failed to acknowledge why Tirivangani D tried to renegotiate off the platform and why he changed his rates and cancelled after he was supposed to be on-site.

Clearly, honesty, reliability and punctuality are not essential to operating on the platform.

I have screenshots of all of our communication and have given an accurate version of events.

In my experience avoid Tirivangani D and Taskrabbit.

ETA: Arya from Taskrabbit's Policies team contacted me earlier today and dealt with my complaint in an effective way. She acknowledged that Tirivangani D had violated Taskrabbit's Terms of Service. She also confirmed that they were looking into my complaint and will address the matter with Tirivangani D accordingly.

She also offered to credit £50 to my Taskrabbit account. I have updated my review as I want there to be an accurate account of events online. I am happy with the proposed remedy.

Chat started on 29 Jun 2022, 08:14 PM (GMT+0)
(08:14:47) *** ronald partaik joined the chat ***
(08:14:48) ronald partaik
I have an issue have noticed that the top centre cabinets are not level can send you pics it is quite out
Also the supports that he used in the island are not correctly installed as required
(08:14:52) Customer Support
Thanks for reaching out! We'll be right with you. While you're waiting, please provide the name of your Tasker or Client and the category of the task.
(08:15:24) ronald partaik
Peyman ikea installer
(08:15:49) Customer Support
Thank you for your patience. We are working to get to you as soon as we can.
(08:16:49) Customer Support
Thank you for your patience. We are working to get to you as soon as we can.
(08:17:14) *** Adi joined the chat ***
(08:17:43) Adi
Hi Ronald, thank you for contacting TaskRabbit Support! I would be happy to look into this for you. One moment, please.
(08:22:06) Adi
Thanks for patiently waiting, Ronald
(08:23:39) Adi
I can imagine it's disappointing not to get the result you were expecting for your task.
(08:23:41) ronald partaik
I have pictures i can send you of the level that showes they are not level
(08:23:43) Adi
Can I have the name of the task and the tasker, please?
(08:24:22) ronald partaik
Peyman
(08:24:32) ronald partaik
But you should be able to bring it up onder my profile
(08:24:55) Adi
Thanks for that information
(08:25:06) Adi
Kindly sedn the pictures so I can check that on my end
(08:25:07) Adi
Send
(08:27:45) ronald partaik
Ok just doing it hang on
(08:28:32) Adi
Sure
(08:30:31) ronald partaik
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(08:30:33) ronald partaik
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(08:30:33) ronald partaik
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(08:30:33) ronald partaik
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(08:31:07) ronald partaik
Showes the gaps when i hold the level level
(08:31:21) ronald partaik
No gaps on pics and you can see the bubble is not level
(08:32:09) Adi
Thanks for these images
(08:32:31) Adi
Just to also confirm, there is no damages on this task, right?
(08:33:58) ronald partaik
No but when he hung the railing is was not done level when you check the top of the cabinets they slope down the railing has to be redone
(08:35:10) Adi
Thanks for confirming that. I'll go ahead and check this one on my end. One moment please
(08:37:30) ronald partaik
Ok
(08:38:46) Adi
Thanks for patiently waiting, Ronald
(08:40:06) Adi
As of this time, what I can give you is a $94.1credit. You can rehire a tasker so that this will be completed.
(08:40:34) Adi
That's the best and final offer I can give you, Ronald
(08:41:54) ronald partaik
Put your supervisor on the line
(08:42:07) Adi
I'm sorry
(08:42:18) ronald partaik
This is not accetable and say this is your final offer does not work
(08:42:36) ronald partaik
If this is not corrected i will call the credit card company and decline the chaergfe
(08:42:57) ronald partaik
I am also letting ikea know about this what $#*!ty customer service
(08:43:36) ronald partaik
You gfiving me an altermadum and not even trying to get the tasker to correct the work does not work for me
(08:43:47) Adi
Just to remind you, Ronald hat the tasker still worked their but incorrectly assembled the furniture
(08:44:40) Adi
We will respect whatever decisions you'll betaking
(08:44:53) ronald partaik
I hired so the job would be done correctly so you tell me that as long as they do the work even if done shotty you think i should pay
(08:45:02) ronald partaik
I want to talk to a supervisor right night
(08:45:06) ronald partaik
Right now
(08:45:44) ronald partaik
I will also fine a complaint with the bbb
(08:46:18) Adi
We understand that chargebacks are a tool available to you through your credit card issuer. We can continue the conversation with your issuer on this matter if you choose. We value your business and constantly work for transparency with our customers.
(08:46:43) ronald partaik
I want to talk to a manager
(08:47:18) Adi
As of this time, we can only offer you a 2-hr refund or a credit to your account as the tasker worked their with an incorrect hours that was charged
(08:47:48) Adi
I'm sorry but I can't transfer you over to my supervisor as only have the same resolution
(08:48:47) ronald partaik
Your telling me i was also charged in the incorrect amount for the job done
(08:49:28) Adi
I didn't tell you that. It's just that we can only give you the 2-hour refund or a credit on your account
(08:50:22) ronald partaik
I want you to get them back and fix what was done wrong
(08:50:38) ronald partaik
Where is this office located
(08:50:54) ronald partaik
Where is your office lcoated
(08:51:38) ronald partaik
Who did you check with about this issue and you told me to wait
(08:51:57) Adi
Then I can contact the tasker, send him your information so that he can contact you directly and redo the task for you
(08:52:59) ronald partaik
Credit me with 2 hours plus taxes and i will find someone to correct it
(08:53:10) Adi
Sure!
(08:53:38) ronald partaik
You have my credit card info to do that
(08:54:23) Adi
Sure! Just to clarify, do you want a credit or a refund?
(08:54:35) ronald partaik
Refund i will never be using you again
(08:55:02) Adi
And we will respect that. I'll go ahead and processed the refund for you.
(08:55:33) ronald partaik
You have not choice to respect that
(08:56:00) ronald partaik
Let me know when its done
(08:57:11) Adi
All done! I have already processed the refund. You'll be receiving the refund within 4-8 business days.
(08:57:13) Adi
Will there be anything else I can help you with today?
(08:57:58) ronald partaik
I will be sending a copy of this transcript to ikea the bbb and will post it on every site possible not to use your company
(08:58:25) Adi
Again, we will respect that, Ronald.
(08:58:37) Adi
Thank you again for contacting us today. Please reach out here, give us a call, or send us an email by visiting help.tr.co if we can help with anything else.
Have a wonderful rest of your day!
(08:58:39) *** Adi left the chat ***
(08:58:39)

TASKRABBIT IS A SCAM, A FRAUD, THAT ALLOWS TASKERS TO STEAL FROM YOU AND TASKRABBIT JUST DO NOTHING, THE HAPPINESS PLEDGE IS FALSE ADVERTISEMENT *** STAY AWAY ** BAD EXPERIENCE.
I hired a tasker on Feb 23 and Feb 28. This tasker was hired to do some repairs and I just have to tell you it is awful what we are going through. He went to the property and did a list of the repairs we need, mentioned he needed all the materials and if i can do a home depot phone payment at check out, i did that and to my surprise he added a lot of stuff that we never agreed for him to buy, including tools for him and various stuff never authorized, the total was $670.00.

After the tasker mentioned he needed all the repair labor payment upfront, on several conversations he was clear that if we don't pay him upfront he will keep the $670.00 in materials, all the time we were getting threats from him, he told us to open a new project on taskrabbit and that he will charge the account for all his labor upfront or he will just steal all of the materials since he took all of them to his house. Feb 28 he did the charge of his labor, March 20 and he has done no work on the property, got all the labor money upfront as he wanted and has all the materials too. Is disgusting what we are dealing with taskrabbit, we are victims of threats so we dont lose the materials and a lot of problems. We have no materials, he already got all his labor money, we have no work done for over three weeks, we had to hire a locksmith because he kept and refused to provide the keys. A Cleveland police report is already opened for the stolen materials. The reality is taskrabbit has ignored everything that is going on, we have over $1,581.92 lost and this company just ignored everything.
The last message from this fraudulent company, after sending them all the text messages where we were extorted, messages showing he was asking for all the labor money or he will keep the materials, police reports. Task rabbit response is they dont see any problems and to deal with Cleveland Police.
This company is a scam, is trash.
File complaints with BBB bureau, your state attorney office, attorney general, FTC, contact your local TV station, people are getting scammed left and right with all the reviews i see online.

I am a former tasker, I was not verified in any way to submit proof of my competency in the field I chose. This may be ok for some individuals who have self taught themselves certain skills, but the majority of my fellow taskers were more interested in exploiting customers by over charging, finding shortcuts to finish faster, and not educating themselves in any way to improve. The trade industry has always been dependent on acquiring knowledge, refining your skill, and applying these things in the field. What I saw from fellow taskers instead were inexperienced people with other jobs(tax preppers, barbers, retail associates) who jumped at the opportunity to charge $50 hr plus, to provide a low skill, minimal experience service. My fellow taskers would overbook themselves with the desire to earn as much as possible, while ignoring an important rule any real trades person values: respect your customer, your name is at stake. They would forego those values because they could just hide behind the taskrabbit name and not have their business name be exploited on sites like these. Ive seen taskers commit serious safety violations like using staples to secure the back of wardrobes instead of the supplied nails. In theory. A site like tsskrabbit could be a great tool to help certified, licensed, experienced, skilled tradespeople connect with the demand of customers. Unfortunately, it has instead become a cesspool for faux trades people who work other jobs, and are looking to exploit the people who hire them through various intentional and unintentional practices, rooted in their lack of understanding of what a real tradesperson should truly offer in terms of skill and customer service.

In summary, taskrabbit is a labor marketplace that hires anyone, trades person or not, to be listed in categories. I witnessed firsthand taskers lie, take shortcuts, and offer poor customer service based on their inexperienced with handling such responsibilities. If you decide to use taskrabbit, ask your tasker for other forms of reviews from other websites, their official business name if they have one, or if they have a business website of their own. You will find that many don't, as they are not invested in the trade they claim they command, they are more invested in the draw of "easy money". - former tasker in the nyc metro area from 2018-2021

Where does one begin. First of all - stay away from TaskRabbit, their charging system is beyond faulty and you will be blamed and scolded by customer service (for me it was a manager named Leo) for what is clearly their fault. I am currently reporting them to the RCMP (Canada's federal police) and the local municipal police fraud unit. I will also be in contact with the better business bureau. This review is the first of many.

I initially attempted to book a simple plumbing task through the task rabbit app. The next 48 hours were a nightmare of ineptitude and poor customer service. Let me explain and break it down for everyone.

When attempting to book said task, I hit confirm and book, only to get a "failure to authenticate card" error. This happened seven times. But wait! Each time a $1.00$ Authentication fee was taken from my account. After a few conversations with live chat support, it was explained to me that the fee would be refunded. No explanation as to why it happens seven times. As of the time of this writing, I have been refunded $3 out of the $7, which in itself is suspect (as told by my bank's fraud division).

I was finally able to book the task on the 8th attempt after using a browser instead of the app. The day of the task arrived and at the exact time the task is to start, the entire amount is deducted from my account and then I get a text message saying "YOUR CARD HAS BEEN UNABLE TO BE AUTHENTICATED, THE TASK HAS BEEN CANCELLED". This, after the money has been taken from my account. Also, this means that I cannot communicate with the tasker/plumber, who also lost his income from this erroneous cancellation. Moments later, the entire amount is refunded to my account inexplicably.

I call and am finally able to speak to a person, after having to demand a number from a live chat agent. The complaint gets escalated to a manager who gives me a 20$ credit and tells me that my bank probably blocked the transaction after the 7 attempts at authentication, which might look suspicious. She tells me she will send me an email, which she has not responded to after several attempts to reach out.

I call the bank. Keep in mind that through all of this I have taken time from my day and lost income in order to wait for the plumber. The bank tells me that there is nothing blocking it on their end and that the fraud division has asked me if this really is a legitimate business. I bank with a major Canadian bank, who knows what they are talking about.

So I try to book the task again - stupid me, right? I should have given up after the 8th attempt. I should have reported TaskRabbit then and there.

This time the task is booked and the amount is deducted from my account RIGHT AWAY despite being til it would only come out on the date and at the time of the task. And better yet - there is NO record of the task being booked in my account. Just $54 gone from my account and no task booked to show for it.

I call TaskRabbit again understandably livid. This is the first time I have had an interaction so confusing, frustrating and so dishonest.

I reach a manager named Leo, who responds to me by telling me:

1) I pressed the confirm button too many times
2) perhaps the connection was bad
3) on their end, the message they receive is "do not honour" and therefore my bank, again, a major Canadian bank and its fraud division, are lying to me. Not giving wrong information, but lying.

The interaction disintegrates as Leo tells me, like a child, that I am "always" putting words in his mouth. He is speaking disrespectfully and trying to blame and shame ME for their obvious and just hideously and confusingly poor billing system and customer support.

At this point I need to issue a warning to all of you: STAY. AWAY.

For all I know this could have shut down my whole account for suspected fraudulent activity, leaving me without access to my money. I STILL have not been completely refunded the entire $7 that was taken at the beginning of this nightmare from all those erroneous authentication charges.

I had tried to remain respectful and calm and did so considering the circumstances until being spoken down to and belittled by a SUPERVISOR.

I will be, as stated above, approaching the fraud divisions of the RCMP and my local police and will be reporting this to the better business bureau.

Bottom line. No task is worth this much frustration, humiliation, carelessness and possibly fraud. None. -10 out of 10.

On November 14 I booked Samuel A. To hang a flat screen television in a bedroom in my Florida home ahead of guests arriving for Thanksgiving. The tasker arrived over a half hour late, however, he completed the job quickly and the TV looked well installed. He left quickly, however. I went to the bedroom and turned on the television to discover a thumb sized crack with hand print in the top right hand corner of the TV which caused the entire screen to be bluescreen/inoperable. I contacted Task Rabbit and they seemed to be very quick and on the ball, eventually agreeing to reimburse me to replace the television after I signed a Hello Sign document. I later received an email that stated I would have my reimbursement within 5 business days through PayPal and a refund for the task through my card used. I signed the document on Saturday, 11/21 and and heard nothing by the following Weds, so I contacted Task Rabbit. They had no idea I had even executed the document and emailed me stating the refund and reimbursement had been processed and I would see the refund within 3 days and the PayPal reimbursement within 5 days plus 2 possible addl days to post. I received the refund on my card used 2 days later on 11/27. I received no reimbursement and Paypal advised none had been initiated to my account. On 12/4 I called in after several emails- all of which stated a "senior rep" would be contacting me and I never heard anything. I stayed on hold off and on for 63 minutes and 13 seconds during business hours and was told by a CSR that no one on the Resolution Team was available. I held for over an hour and no one- not even a manager would come to the phone from the resolution team. I did receive a later call from the call center manager who confirmed no one from the Resolution Team "was available" however, they had issued the reimbursement on 11/25 and I would have it by 12/7 (5 business days plus 2 addl days)- when I asked for the Transaction ID- no one could provide the same. I was told no one was available to talk, however, the reimbursement was processed on 11/25 and I would have the money in my PayPal account by no later than Monday 12/7. On Monday 12/7 I received an email stating it would be 10-15 days before I received a reimbursement. Again, I called in and no one was available. I am currently pursuing legal action since no one from this horrible company will call back or address the fact that obviously someone dropped the ball. We have a signed legal document outlining my refund and reimbursement which I executed over two weeks ago only to have the terms changed verbally each time I contact the company and as of today, 12/8- I still don't have a reimbursement. I have contacted PayPal multiple times, who have advised no reimbursement has been initiated to my account at all and to request the Transaction ID- which I did by phone and have never been provided. The company owes me $497+ and I want to report their deceptive practices, horrible service, and terrible customer service.

Came on time, freindly, polite, effecient and helpful