Overview
Swiss Cuban Cigars has a rating of 3.9 stars from 80 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swiss Cuban Cigars most frequently mention and customer service. Swiss Cuban Cigars ranks 20th among Cigarettes sites.
Instant Feedback
I rediscovered this company after many years. The fact that they are still in business leads to there longevity and legitimacy. Great prices, and truly excellent service. My customer representative Isnela has given excellent and accurate service. You will not be disappointed. SCC excellent company for cigar aficionados.
No refund after three unsuccessful deliveries! I had to pester them to get answers and I had asked for a refund after a final shipment. All this has been going on for over a year and I haven't received any cigars and have lost 500 euros! Avoid them!
The service is terrible. Still waiting for a shipment since September. I paid for a second shipment and still not delivered. Takes very long for customer service to reply. Not happy at all. I hope they make it right.
Hello Mr. Brod,
Thank you very much for your feedback.
I have noticed that your case is being reviewed by upper management in compliance with our terms and conditions.
We invite you to contact us for further details.
Dax Puero-Franco
Customer Support Team
Service has simply improved steadily. Excellent portfolio of choice Cubans, very competitive pricing, and most recently efficient shipping. Responsive customer service as well.
I had a great team helping me get my cigars through customs. They assisted non stop and helped ease my mind and assure me all would be great. The bees knees as we would say in the UK. I will always be doing business with this company. Cheapest cigars around and the most helpful
Service manager for my account is very conscientious in following through with each order. Also keeps me informed of product availability. Al in all aspects good experience.
I had a small issue with the original order. The Customer Service Rep Oksana was in contact with me several times with updates, and after arrival (in only a few weeks) she continued to follow up to be sure I was satisfied. We spoke about my concerns and she addressed immediately and had my order re-shipped. I got that in 15 days which was amazing and in time for my daughters wedding. Oksana is a rock star, and the Cuban Cigars I received in the re-shipment are perfect. I would recommend Swiss Cuban Cigars to everyone! Great prices, great quality, and fantastic service!
It's inevitable that something will go wrong at some point. It's how a company responds that separates truly great service. There was indeed a hiccup, not of their fault, but they immediately made it right.
I have been purchasing my cigars from Swiss Cuban for about 2 years now, and they are nothing short of the word professionalism. Even though they are thousands of miles away they are always available to return an email, or even pick up the phone. There is a large selection to choose from, they have great, authentic products and they always stand by their service to their patrons.
Highly recommend this company.
I was sent an order of various Cubans of which 3 Partagas were substituted for Club cigaros? It took a while but all was made right. Great service. Cubans rock.
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- Las Palmas, Gran Canaria, Spain
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mr. Brouillard,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the challenges you faced in receiving the product you ordered after multiple attempts.
As your payment was made over a year ago, the transaction is no longer eligible for a refund due to payment processor limitations. To ensure you are compensated, we have credited the value of the undelivered product to your member account. You can redeem this credit at any time for future purchases.
Please note that we are unable to ship to France at this time. However, you are welcome to place a new order for delivery to another European country.
If there’s anything else we can do to assist you, please don’t hesitate to contact us at info@swisscubancigars.com or +1 (850) 364-4421.
We are always at your service.
Sincerely,
Natalie
Customer service team