This company will take your money and take forever to deliver the merchandise. Lately, they have changed to
Not delivering it at all. You can not get a tracking number and if you do it's from a website that does not give you any information. I have ordered from them in the past and I had a few delivery problems that were resolved. This time they lied and I do not have what I paid for. I will never order from them again! Their rating should be a ZERO
Ordered put in two months ago and still haven't gotten all my items from the "one" order. They ignore you when report it. I believe in the hopes you forget and they can keep your money. I say that because there is no notification items are missing from order and backlogged and when it will get sent to you. You must keep track of each item and the number to reference back to. Not a reliable company and holds onto your money too long.
Dear customer,
Thank you for bringing the issue to our attention. We truly apologize for the frustration and inconvenience you've experienced with your order. We want to assure you that we take every inquiry seriously and value your feedback. We understand how important it is to receive your items on time and in full, and we are sorry that we have fallen short in this instance.
We want to clarify that the delayed items in your order are presale items, which are clearly marked with a "presale item" logo on our website. Presale items are not physically in stock at the time of the order. Instead, production begins after the order is placed, which involves confirming details such as fabric and quality to ensure the best product. Due to this, shipping times can be uncertain and may take longer than expected. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.
We also noticed that you contacted us via live chat on November 24th, where we informed you about the delay of there are two items were not yet in stock. At that time, you confirmed that you were willing to wait. Additionally, we sent an email delay notification before, and we kindly ask you to check your spam or junk folder in case the message was mistakenly directed there.
We want to reassure you that the remaining two items are currently in transit and will be delivered soon. Usually after the parcel shipped, the order shipping email will be sent directly to your mailbox. We understand the inconvenience this has caused, and we are working to ensure that all of our customers receive timely updates and service.
Our website offers 24/7 live chat, which can be accessed through the chat button in the lower right corner of the page. We strive to provide prompt and effective communication, and we appreciate your patience as we work to get your order to you.
We apologize again for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
If you need additional assistance, please feel free to contact us by chat for quick response or by email at services@stylewe.com. We will reply to you within 24 hours.
Best regard,
Ashley
STYLEWE
Company continues to offer discounts if you dint complete your order right away, but many times the discount offer code isn't applied and deducted from original price of item(s).
StyleWe website uses beautiful, stylish models to promote very fashionable clothing. Mostly reasonable price. Unfortunately, they don't actually carry normal sizes for the majority of clothing items available for sale. So far, I'm 1 for 6 getting a desired item delivered. Have two orders sitting in the netherworld of being paid and being communicated that the 3 -week delivery notice actually means "Pre-Sale" and once they receive the item, it will be another 3 weeks. In the meantime, they have my $$ via credit card for months. Three other items are available in sizes like XXL. For S or M its an "Arrival Notice" customer relationship scheme, which never comes - after 12 months, 6 months and 4 months respectively - all the while StyleWe continues to show these items on my account and in targeted advertising to my browsers. Very bizarre. I can't imagine nor have I ever seen a credible fashion brand manage their website and sales inventory in this manner.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by shipping delay.
Please understand we only accept order after payment is done. You can check with your bank/card company to see if they provide installment paying service, or use the installment service provided by PayPal/Klarna/Afterpay.
Since the item(s) you ordered is presale item, which means that it will require longer preparation time than regular products. You will see a Presale label mark in the cart and in your order's detail page.
You can know more about presale items at our pre order guidance: https://www.stylewe.com/information/pre-order-guidance
Please note the size you ordered is no longer available for other customer, but the product in your order is always under preparation.
Regarding this issue, our representative have sent an email to you with more details, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need any assistance, please feel free to contact us by chat for quick response or by email at services@stylewe.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding. We believe that our company will make better progress due to valuable customers like you.
Best regard,
Louisa
STYLEWE
The item I was looking for - elegant floral dress midi - was no longer available!
So I've taken multiple items in to be tailored. So this last time, a shirt that cost me 45.00 ended up costing me 85.00 after alterations. The shirt was HUGE and I ordered a small. It's still too large.
This has happened a few times and it gets pretty frustrating.
The sizes are huge. Just had to take my last purchase to the tailor to have it taken in.
It's been about 5 years since I've bought anything from Stylewe. I certainly hope the quality is as great as it was 5 years ago.
First, I would like to acknowledge every time I've email Stylewe, I've received a fairly quick response.
Though I don't always agree with the outcome such as receiving only 20% on a purchase so you don't have to return an item. I personally think I should at least receive 40%. I don't know the cost of shipping overseas. I also think the shipping is pretty pricy from the start compared to other companies. Since I love your clothing, they are stylish and made with quality material, I pay the expensive shipping.
You can't bring them up online and go into your account such as record of your order. Then they want to send you an email to confirm your account in which you get no code. Then you find out that since your order is coming from another country the time difference you may received a reply in another day. It's a site that advertise clothing that is entirely different when you receive it and then it's hard to do a return or exchange. I don't wish anyone to experience what I did for weeks and then I finally get a reply that they will give me 20% of the return. Bull$#*!!
Unpleasant and dissatisfied with the inability to contact anyone; there's a customer service number that does not work, no matter what time I called. I still have not received my entire order, and the most frustrating part is that is no one to reach out to. How can I possibly reorder or recommend Stylewe to my family and or friends?
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for the inconvenience you have experienced with our customer service and the delay in receiving your complete order.
Unfortunately, phone service is not available right now. Sorry for the inconvenience caused, but we will consider having it in the near future. Your kind understanding will be much appreciated. We have email and 24-7 Live Chat service now. The chat button is in the lower right corner of our website. We always strive to provide prompt and efficient service to our customers.
Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping.
In some cases, we may prioritize shipping of ready items to prevent further delays. After checking, the remaining items in your order are hot sale items, they have been delayed before shipping, but we can confirm that they have now shipped. You can check the status of your order by visiting https://www.stylewe.com/order-query. We've also sent you an email today about your order status.
We understand how important it is for our customers to receive their orders in a timely manner. We are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our service.
If you need additional assistance, please feel free to contact us by email at services@stylewe.com. We will reply to you within 24 hours.
Best regard,
Ashley
STYLEWE
Great site, easy to navigate with lovely dresses
I am really happy for getting my choices on their website as well as they had delivered the same product as it was showed in online portal. So, I can say that StyleWe is one of the best platform for fashion related people(either men or women wear). Thanks to the whole staff of the StyleWe.
So, I had to come back. I gave a bad review, because my initial feelings were that the items I purchased were a full-on hot mess. I'm not saying that's not still true, but I wanted to tout the fact that they kept their word & refunded my money. There were a lot of steps, but if you take your time & understand & do what's being asked at each step, they WILL refund your money. That's A+ in my book!
We sincerely apologize for any inconvenience you have experienced. At Stylewe, we prioritize customer satisfaction and anything less than ensuring you are happy is not acceptable, and we will continue to improve the quality of our products and services to meet our customer's needs.
Would you mind to share us more details which can help us to locate the problem and improve our service? We've already sent a private message to you, please check and we are looking forward to your reply.
I ordered a dress with the thought that I might have problems, but it is beautiful, well made and fits perfectly. The tracking number allowed me to follow the package and within 3 weeks I had my item, looking exactly like it was pictured. If I had bought this at Neiman Marcus it would have been at least 500.00 dollars because the workmanship is so beautiful. I would order from the same designer in a heartbeat. Maybe other designers have problems that have been stated below.
I ordered 3 dresses from this online store. All dresses were of good quality and priced reasonably. I like that I don't see the dresses I ordered on other sites. The shipping process took a little over 2 weeks but it is international shipping during a pandemic. I will definitely shop again for more unique items!
Thank you for your feedback.
We're glad to know you're satisfied with your shopping experience.
I was first afraid because I saw some very good and some very bad reviews, but my mom and I decided to order 3 maxi dresses each. Our order took a bit to arrive but the customer service agent (Maggie) that helped us gave us updates on our shipping and we could track our orders easily. We received them here in Mexico and they are beautiful, just like in the pictures we saw online, same colors, and the materials are of good quality :) I would order again!
I purchased a dress from StyleWe that arrived 2 weeks after the proposed "arrive by" date. My package was not delivered to the right place so I reached out to them to find out what happened and I was told it was delivered and it was up to me to find it. Luckily the person who received my package returned it to my mailbox.
Once I opened up the package the dress had an awful smell and looked NOTHING like the picture. It was cheaply made with strings hanging everywhere. I contacted StyleWe for a refund and they said I had to ship it back to China on me or they could offer a 15% cash refund which does not even begin to cover the insane shipping fees, delays, wrong location and poorly made smelly dress.
Very disappointed and will not be online shopping there in the future. At least Shein offers hassle free returns.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
Any more issues, feel free to contact us at services@stylewe.com.
Stay safe and have a nice day!
I am delighted with my recent purchase of sandals from this online boutique, they are made in an absolutely beautiful (and very dignified!) Way, but above all, I was impressed by the helpful, prompt and attentive service. The personal touch is greatly appreciated.
I don't put so much hope on an average website, but this online boutique is great, I bought 2 shirts 1 dress and a pair of shorts and they gave me a small gift (earrings), also the clothes were well made!
Props to StyleWe for having unique clothes that expand the boundaries of fashion. They have a very wide variety, so there's something for every woman. What brings me back to this store is its unique style. You won't find these styles everywhere.
Glad you like it. Hope to see you again at StyleWe.
Recently i find out that stylewe fashion is so high quality than of other online fashion product, Nice body fit dress that's why price not matter for me, We are two sister ordered two more in different colors.
Their dresses are amazing. I've ordered several of them and love them all. Can't understand the negative feedbacks here when they are really good. Their customer support is great as well, always updated me with my stuff! Will order more very soon!
They're well known for their customer service--and for good reason. Though they generally tend to be a bit pricier, they also often have phenomenal sales on items, slashing prices with deep discounts. It's worth looking into.
You cannot go wrong shopping at StyleWe.com They carry top quality items and give great service with reasonable shipping. Even on returns. They are one of my favorite places to shop. Never faced any problems. Highly recommended!
Overview
The company has garnered a mixed reputation, with several customers expressing dissatisfaction primarily due to significant delays in order processing and shipping, as well as issues with product quality and sizing discrepancies. Many reviews highlight a lack of reliable customer support, making it challenging for customers to resolve issues or return items. Conversely, some customers report positive experiences, appreciating the stylish designs and quality of certain products, along with responsive customer service when reached. Overall, while there are commendable aspects, the prevalent concerns suggest a need for improvement in operational efficiency and communication.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
By working with cutting edge independent fashion designers from around the world, and combining them with our high quality production and digital marketing capabilities, we will turn the fashion designers’ dreams into reality by providing high fashion to customers worldwide.
Rather than just an online shopping store, we would like to create a community which will be shared by both designers and customers. The community will enable all parties to communicate, share ideas, and recognize each other. It would not only provide instant feedback for fashion designers when launching new concepts or products, but would also allow customers to share their shopping experiences and fashion dreams.
We bring together designers and fashion covering many different styles. We hope that every one of our customers will find their own unique and exclusive designer fashions at StyleWe.
We believe the fashion trend should not be controlled by the few, but rather be guided by the collective actions of every designer and fashion consumer. At StyleWe, our goal is to empower designers so that they no longer feel hidden behind the brand, but are able to proactively communicate directly with their customers throughout the entire fashion life cycle.
We believe fashion should be personal and diversified. Fashion designers should not cater exclusively to the rich and famous. We have dedicated ourselves to enabling talented fashion designers to build their own brands and achieve their dream. Together with our designers, we will deliver high quality designer fashions to everyone.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thank you for bringing the issue to our attention. We truly apologize for the frustration and inconvenience you've experienced with your order.
Each customer is important to us, we do hope that the problem can be solved in a way that is satisfactory to you.
We understand your frustration regarding the delivery issues. We apologize for the inconvenience caused. According to our system, your package has been successfully delivered. If you cannot locate the delivered package, please check the following places first.
1. Check with neighbors and family members
2. Look around the place of delivery
3. Check for notice of attempted delivery
If you are still unable to locate your package, please don't hesitate to contact us. We are committed to resolving this matter in a proper and efficient manner. Your satisfaction is our priority.
Our website offers 24/7 live chat, which can be accessed through the chat button in the lower right corner of the page. We strive to provide prompt and effective communication, and we appreciate your patience as we work to get your order to you.
We apologize again for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding.
If you need additional assistance, please feel free to contact us by chat for quick response or by email at services@stylewe.com. We will reply to you within 24 hours.
Best regard,
Tracy
STYLEWE