StudentUniverse

Overview

StudentUniverse has a rating of 3.5 stars from 5,418 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with StudentUniverse most frequently mention good experience, customer service and easy process. StudentUniverse ranks 1st among Student Travel sites.

service
107
value
104
shipping
58
returns
73
quality
91
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7,001 reviews
How would you rate StudentUniverse?
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Netherlands
1 review
3 helpful votes
Follow Manraj G.
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I booked a flight from Student Universe traveling from London Heathrow to San Francisco via Lufthansa/ United Airlines code share. I initially received a confirmation and itinerary and was satisfied until 1) They lost my booking info per the website update without any attempt to send me a copy of booking info via email 2) My booking was deemed illegitimate due to payment discrepancy- I had no communication that a payment was unsuccessful from Student Universe until attempting to check in at the gate and being informed that there was no booking per the airlines' records. The lack of communication/ word from SUN is simply horrid. In addition, I was left hanging multiples times from customer service and had no responses from multiple email exchange requests. Avoid if possible.

Date of experience: January 25, 2025
Canada
1 review
1 helpful vote
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A bit confusing - Old Account Gone
January 9, 2025

I had a previous account with the same email but nothing came up when I tried to log-in or do the password recovery, which is odd because all previous flight and booking confirmations before this are still available in that email inbox. Made another account with the same email, everything works fine!

Date of experience: December 30, 2024
Peru
1 review
0 helpful votes
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Trip reservation
January 15, 2025

Easy to find good trips and cheap trips. The website is very easy to use and it helps other to find new flights easily. Also the prices of the plane tickets are nice.

Date of experience: January 5, 2025
Romania
1 review
0 helpful votes
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Overall pretty good
January 9, 2025

After buying the ticket couldn't get their site to get past a "sorry servers are busy" every time I tried over the course of two weeks to check my flight itinerary, but with that being said the tickets were real and all I had to do was go to the assistance desk to get my boarding pass.

Date of experience: December 30, 2024
Virginia
1 review
0 helpful votes
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Fantastic last minute booking!
January 4, 2025

Traveling back home internationally, my original flight on another airline was severely delayed due to weather at the first stop, which meant I would miss my connection. I found this site with a non-stop flight on another (more reputable) airline the night before my scheduled flight, and was suspicious because the price was so reasonable compared to other sites. I even checked the flight directly on the airline's website and it was more than 3 times what StudentUniverse offered. I grabbed this flight, was able to select a seat at the time of booking, got confirmation codes for both StudentUniverse and the airline, and was able to hop on the airline's website to check into my flight within about 20 minutes. This site saved me probably 2 days, and was about $1,500 cheaper than any other last minute choice I had. Wonderful experience, thank you!

Date of experience: December 25, 2024
Florida
1 review
0 helpful votes
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Discounted Tickets
January 9, 2025

I'm happy with StudentUniverse. I used it to get my plane ticket to South Korea and was happy to learn that I got a little discount for my ticket. I was also able to put in a promo code and get more discount.

Date of experience: December 30, 2024
California
1 review
0 helpful votes
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Amazing Deals
December 26, 2024

$600 discount on tickets. I waited 2 hrs on call for customer service and never reached a representative which is why im giving 4 stars instead of 5. But after sending an email to them, I received a response instantly. Thank you to Student Universe

Date of experience: December 16, 2024
New Jersey
1 review
0 helpful votes
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Absent customer service
December 28, 2024

I tried to reserve exit row seats for a surcharge, but the seats were never assigned. Had to do this through the airline directly. No answers to multiple emails to StudentUniverse about it. I waited on hold for 30 minutes with no one answering the phone. SU is helpful when booking one-way tickets to Europe but the customer service is non existent.

Date of experience: December 18, 2024
Colorado
1 review
0 helpful votes
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My experience was good!
December 26, 2024

When it comes to booking flights, StudentUniverse provided a quick and easy solution for booking flights for students who need all the financial help they need.

My experience was quick and easy, and comparing prices from different traveling sites show that StudentUniverse provided the cheapest rates, along with coupons that made my flights more affordable.

My only complaint is that during the $25 flights (which is a great opportunity and is appreciated), I spend the last 3 days actively waiting 3-4 hours before the expected release time, only to get the message "Come back tomorrow" and not let into flight booking. It was a missed opportunity, and I was given the chance to be a part of that event.

Date of experience: December 16, 2024
Tennessee
1 review
0 helpful votes
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Great
December 24, 2024

StudentUniverse is a travel booking platform offering discounted flights, hotels, and tours for students, educators, and youth under 26. It partners with major airlines and provides exclusive deals, flexible options, and travel insurance. While ideal for study abroad or budget-friendly trips, eligibility verification is required. It's user-friendly with 24/7 support, making it popular among young travelers.

Date of experience: December 14, 2024