SquaremouthReviews 27

My experience with travel insurance is that their policies are written in a way that excludes the possibility of wresting any money out of them when one experiences an untoward incident related to travel, and when filing a legitimate claim the company will delay, deflect and bury the insured in paperwork in every imaginable way to avoid paying the insured for a claim. That's why you should buy from Squaremouth. You need an intermediary in your corner to protect your legitimate rights and to press the insurance company to meet their obligations. This was not a theoretical argument for me. We experienced a COVID-19 illness during an international trip that turned our holiday upside down, and the insurance company appeared to be doing everything it could to avoid compensating us. One call to Squaremouth and they were on it--as they promised they would with their guaranteed satisfaction claim. Without them in my corner to pressure the insurance company to stop screwing around and meet their obligation to pay for a legitimate claim, I feel I had no chance of receiving reimbursement. I urge anyone who seeks travel insurance to use this reputable company, Squaremouth, because what matters is not what the insurance company says they will cover, it's whether they'll meet their obligations when an event occurs, and like me, you might very well need a spokesperson to work on your behalf. Squaremouth delivered and they were as good as it gets.

My travel friend has used you and pleased with the results. She compared other offers and and showed me the results and I have made the purchase!

Rep Joanna was extremely helpful in sorting out our specific insurance needs, and suggesting an appropriate policy. She noted for the Detour policy, one that had the fine tuning of our needs, that it was underwritten by Nationwide, a company with whom I already have policies...and made me feel good about the choice. She also shared the Detour contact number with me for me to have some other questions answered that were not noted in the policy. Thank you Squaremouth!

Excellent way to get multiple quotes for travel insurance. Squaremouth does the work and you pick what matters to you! Love the process. Thank you to Travel with Alan for sharing this information with your travelers.

Squaremouth is essentially a broker so there are a variety of companies and policies to choose from. I really like the filters so that instead of trying to look through 80 or 100 policies, I can narrow it down to those that have my specific needs. This is my 3rd or 4th time buying through Squaremouth. Haven't been disappointed yet. Actually had to file a claim one time and had no issues with the company I purchased through.

Short review: IMG doesn't give clear explanations and takes forever to get back to you. Squaremouth initially talks a good game but in the end wouldn' t even respond any more to our queries. We will not be using either company for future travel insurance.

Long review: My wife and I are frequent travelers and routinely take out travel insurance for our trips. I have used squaremouth.com for several years and it identified IMG iTravelInsured as our best option for several trips. Of course, you don't know if your insurance is any good until you actually need it...

That takes us to a cruise from NJ to Iceland in Aug'22. My wife got COVID the last day of the cruise. So we were confined to our cabin and ushered off individually. (Celebrity Cruises was great in the way they handled it, by the way.) Since we couldn't fly home as scheduled, we had to stay in Iceland for a few days until we could get a new flight home. When we called the airlines they said the next flight with 2 open economy seats was 10 days out. So we booked biz class seats that were only 5 days out. We called IMG to verify we could do that and they said yes since it would save the food and lodging expenses for the extra days.

We filed a claim in Sep'22 with IMG iTravelInsured. We were asking for reimbursement for the additional biz class airfare, the extra days in Iceland, and two days of hotels back in the states that we had to cancel. In May'23, IMG reimbursed us for the 2 nights of hotels in the states. They reimbursed us for 1/2 of the hotel/food expenses in Iceland because only 1 of us had medical proof of COVID. They didn't reimburse us at all for the biz class tickets because we couldn't prove that no open flights existed with 2 economy seats available for 10 days. It didn't matter that we had called and gotten approval.

We contacted Squaremouth.com since they have a "zero complaints" policy. At first they seemed very helpful and got IMG to reassess our claim. (There was no change in their assessment.) But Squaremouth went unresponsive and we haven't received answers to our queries for a couple months now.

As a frequent international traveler, I always insure against medical expenses incurred outside of the U.S. I have used Squaremouth for many years and appreciate the seamlessness of the review and transactions process. I recommend the company for anyone needing travel insurance.

Easy and helpful site for reviewing and choosing travel insurance. Have used this site three times and will use again.

We have used this insurance company before. We made a claim due to trip interruption and it was simple to do and we got a refund with no problems.

Squaremouth cannot be trusted. They sell AXA insurance, which has a 1.1 rating on trust pilot. I know why. AXA insurance is trying to pay me $600 for a verified $1800 loss, without any explanation. They are clearly trying to scam us. I don't know what a square mouth is, but it doesn't speak the truth. Stay away from this site. I should have researched them, because Squaremouth has a horrible reputation. They give AXA a 4.4 rating while, which cannot possibly be true. I am not adding a copy of my policy for privacy reasons, but this is my policy # *******

Bought travel insurance last year. Got stuck overseas. They never deny claim, but string you along! Run! Zero Complaint department...what a joke.

I've used Squaremouth twice now - one I did not have to file a claim, the other I did. They are an insurance broker, meaning you buy another provider's insurance (Seven Corners, Trawick, etc) from their recommendation or suggestion. Firstly, the entire travel insurance industry is very understaffed as of this writing June 2022. It will take a long time to get a response from anyone - think 4-8 weeks, if you have to file a claim. Now, they will take your money right away, of course, to insure your trip. Make very sure you go with a reputable company that has been around and has a lot of insurance writing under their belt. I would also check BBB (Better Business Bureau) to see how many complaints they have. Providers still respond to these complaints because they have to. The Trawick policy I used for my first trip, I didn't have to use, so I can't intelligently speak on how good they are, except that they seem heavily used and reputable. The second policy I bought was from Seven Corners. I do believe this was a legit company except that it took a long time for them to actually get to my complaint and respond to it. I had to file with the BBB after almost 4 weeks and then they started responding promptly. I did get paid out on a CFAR (cancel for any reason) for 75% of my trip, but you have to fill out the appropriate paperwork and take the time to get details on everything, including whether you got a credit for your cancellation or not. I would not use them again only because of the time it took to deal with everything. Squaremouth didn't add my policy on my account with them, so I have been unable to rate this company either. Expect extended hold times when dealing with Squaremouth. I will likely use another intermediary for future purchases because of this. If you want someone who will provide service *after* taking your money day 1, I would look elsewhere. Thanks for reading and happy travels.

I purchased a policy for a 13 month term for a trip that was scheduled for over a year from now at a premium of approximately $1,200. Unfortunately due to personal reasons, it has become necessary to cancel my trip only only 4 months into my coverage. I called the company to cancel my policy and they said that there is no credit available for the unused 9 months of my policy. Of course, they are entitled to the pro-rata portion for the 4 months of coverage they provided, but it seems hugely unfair of them to keep the 9 months of premium where there is no coverage at all. This was never disclosed to me when I bought the policy and had I known so I never would have purchased it from them. It just seems incredibly unethical of them to charge me premium when there is no coverage at all. In addition, the policy the issued makes no mention of this cancellation provision. Very sneaky and just not right. Be very wary of these hidden and unfair premium practices!

Called Squaremouth and asked for assistance, (Nationwide travel insurance not responding to my travel claim, over a mouth, no response.)

Spoke to Venus L. At Squaremouth. She told me Squaremouth does not have a Squaremouth Zero Complaint Guarantee. Then I read her below: Her response, we don't do that. Also she said there was no manager to speak with at Squaremouth

From web site:
What is our Squaremouth Zero Complaint Guarantee?
Every policy purchased through Squaremouth comes with our unique Zero Complaint Guarantee.

Our Zero Complaint Guarantee is our promise that the travel insurance policy you purchase through Squaremouth is from a reputable provider who will handle your claim fairly and honestly.

If you are unhappy with how your travel insurance claim is handled, our team of licensed claims adjusters will investigate your case and mediate with the provider on your behalf. If the complaint is not resolved to Squaremouth's satisfaction, we will remove the provider from our website and stop selling their policies.________________

Called back again, on hold for 20 minutes and then disconnected when I asked Squaremouth agent to speak to someone from Zero Complaint Guarantee team.

I was attempting to purchase a policy for an upcoming trip and when I submitted, there was an error on their end and that someone would be reaching out to me. No one ever called me and when I reached out to the Customer service number to see what was going on, no answer. I attempted several more times with no luck. If I can't get through to them to purchase a policy, I can only imagine what it would be like if I actually had an emergency. Going with a much more reliable company that answered my call on the first try.

I got sick before my flight... i therefore cancelled my airline ticket and received a FULL REFUND from the airline... went to TIN LEG for a refund too and they REFUSED to credit my credit card. They said my 14 day free cancellation expired. So I told them... they are STEALING MY MONEY... Cause my flight hasnt left yet... and im not on in it... So they are insuring NOTHING AND GETTING PAID TOR NOTHING AND STEALING MY MONEY... Beware of this company!

Called for a quote. Needed to activate policy 24 hrs before trip and no one answered the phone on a Tuesday after calling and being on hold for 3 hrs during one call and 4 the next. No answer no call back nada. Don't use this company or trust them to insure your trip. They offer 24/7 support but no one answers ever!