Southwest

The price was low for the flight. But the seating arrangement is nightmare with no seat assignments. Customer service is polite but condescending and not helpful. Planes are old and I question how clean they are given the number if flights in one day. Many delays don't expect to be on time. Overall a terrible experience.

Worst airline ever. Cancel fights with no regard to the customer and the hardships they put us through. Im starting a class action lawsuit if anyone wants to join pm me. Have to put a stop to robbing people that work hard for their money and families.

I have been chasing a refund due from the flight disruption since 12/30/22 and keep getting non-answers from the customer service line. I have tried by phone and by email. Their internal processes are extremely lacking and they don't seem to want to take care of their customers like they used ot.

Even though I have tons of points, credits and both myself and my husband are credit card holders for SW, they have lost my patronage after this lack of responsiveness. We'll be taking our business to United. I'd recommend you do the same.

I use to fly Southwest whenever the option was available. It was the best airline, for an unbeatable price.

The past 6 times I've flown with them, I have been hit with delays every single time. This last time was icing on the cake, as I arrived 20 minutes before takeoff and was told I would be rebooked to a flight 12 HOURS later than expected because they needed to do "paperwork".

Southwest Airlines is not even good for the price, now. It's bargain bin flight, and you'll be treated as a bargain bin customer.

There was no seats left. Told the flight attendant. They where 4 black ladies. Told them there are people coming from the back. Can you correlate seating better before they made us go in the very back. To only have other people going opposite way. Then I explained that they need to correlate. Then all the entire black flight attendants called me racial slurs! Then kicked me off the plane before it landed. Taking my luggage to the next air port. Not letting me get my belongings. I now don't have my luggage! No flight home bc it's holidays and tickets are triple in price! Horrible stay away from this airline! They care nothing about you and give to much power to the flight attendants.

The absolute worst! I cannot even keep track of how many times I was screwed over by Southwest on this one trip. Booked non-stop both directions flight was changed to connecting, paid for earlybird check-in it never happened - somehow the computer dropped it they said - with zero help or solution to the problem so we were last to board the plane and you know they are messed up with their policy of not letting you choose a seat is the stupidest thing I've ever seen so goodbye Southwest it was nice knowing you.

This is the worst Airline I've ever flown with. Southwest Airlines should be ashamed of themselves for how bad they are doing business. First of all we paid for our flight tickets and selected certain seats in certain areas. Now as usual before boarding the plane you have to wait until the attendant announces the zone area that you will be seated in. So if all that is the normal procedure then why on earth do I have to play musical chairs when I get on the plane. If I paid for a window seat than I expect a window seat not a middle seat for 4 hours. That is a sad surprise for a customer and I couldn't even sit together with my wife. I purchased to seats that was together so what changed when we got on the plane? That was awful and terrible and no one had any clear answers for me. I will never fly with this airline again. And I will make it my mission to tell as many people as I possibly can to avoid you as well.

After last year's service debacle I was hesitant to fly Southwest again, but I'm glad we did as we were pleasantly surprised by the excellent service. Their Wanna Get Away rates were the best, as always. The check-in people and crew were very friendly and our four flights were all on time. On our return, we were delayed an hour due to severe thunderstorms in our flight path. That was understandable but we were late for our connection in Baltimore. Southwest knew of our problem and held the plane for us and our luggage. We were very happy when our luggage was there in Hartford. But most impressive was the way both return pilots handled the planes as we passed through strong turbulence on both flights. It was rough, but the pilots came through beautifully. Overall, the experience was very good and my confident in Southwest is back!

I paid extra money for the earlybird check-in. But it is joking and cheating. I was assigned a B15 position. How disgusting they are?! They oversell this option without any benefits to customers. Please do not buy it.