I have ordered from this site many times over the past year. I have had only 2 instances where a wrong item was shipped. In both incidents, customer service took care of the problem immediately... and, with no cost to me. The only reason I gave it 4 stars instead of 5 stars is because the shipping is little high. (If I could rate 4 1/2, I would). Plan on spending at least $10.00 regardless of the items ordered. Worth the money though!