Six Flags

I've been visiting Magic Mountain every year since 2015 with my wife & 2 children. My last visit was Nov. 2022 and we will never go back!

The park is suffering from many things especially
1) Lack of customer service
2) Lack of maintenance throughout the park

First, the park was very trashy and "used" looking.
There was trash and debris everywhere & most of the rides needed a good paint job.
There were Xmas lights thrown into planters and the connections were ducked taped together, very unsafe.
The paint on most of their rides was flaking and/or fading and many of the metal parts were rusted.

Its obvious they dont put any money into maintaining their rides.
The once good looking park has turned into shambles and that is not enjoyable since the park charges extra money for everything.

Do yourself a favor and visit one of the other parks in the area

Six flags over GA has the worst management I've seen in an amusement park. I have been over charged while purchasing items. I have filed 3 complaints trying to get a refund for an item I never received or purchased. Only to be completely ignored. Nobody has ever returned my call or email. Not once. I will not be going back. 6 years of being pass holders and it gets worse every year. I was charged 26 dollars on my card for a 7 dollar pair of socks

Everything was going all right (not good, just alright) until we figured out that there was supposed to be rain. We were given no warning. All of the rides just shut down at once while no one was alerted except for the staff. I have seen much better service at smaller theme parks, but apparently these big corporations have no time for us, even though it's our money. We had 2 flood warnings in effect, and a tornado warning while we were kept in the dark. We didn't figure anything out until about 45 min after the rain started. Overall, just a bad bunch of staff.

My family are season pass holders, we have been coming to six flags for about 20 years. We were denied access to park and entry into the park for showing at 7:50. Apparently there is a new rule that you cannot enter at 8:00 P.M EST, however the park does not close down until 9:00 P.M EST. There is no where on the park or on the website that says this is a rule. We were extremely upset and disappointed about this. On top of this the customer service or lack of is terrible. You cannot even get someone on the phone. I reached out to there chat service and was told basically that is up to the park and can be done at any time. Thanks for making us drive almost 2 hours for nothing. I don't think we will renew our season passes next year after this disappointing night.

I found tons of emails that they said they sent out for a raise in memberships. All said they never received. Response was if you didn't receive it you will soon. You still charged it. Shame on you.I screen shot them all. Can't get a person on customer service. Disgrace to you.

We spent $400 (tickets,parking,food,snacks,drinks) to walk around a park and never got to ride even 1 ride. Rides were shut down for "weather" but never had a drop of rain or lightning in the 5 hours we were there. Workers were extremely rude and food was cold and disgusting. I grew up going to Six Flags in the 80's & early 90's. I have such fond memories of going throughout the years. I couldn't wait for our son to have the same memories of his first Six Flags experience. It was the worst day ever. This place is so run down and dirty. I was in utter shock. I could have gone to 4 movies and walked my local park and had a better time. Clearly the owners only care about making money and not the satisfaction of customers. Hell they should be handing out jars of Vaseline to go with the tickets. Dang what a disappointment and total scam. Felt like a glorified carnival in the worse way possible.

If you're a member spending hundreds of dollars a year just to have the membership and don't check your online account every month, they'll tack a totally non refundable, non negotiable reactivation fee on your account if your card expires, etc. They don't email to let you know of a failed payment, they just charge the fee. Any other company would send an email letting you know the card failed and give you time to update it. How desperate must they be for money to charge fees without first notifying their members there's a problem?

I purchased a plane ticket (Belgium to USA), I booked a hotel, I did rent a car, I payed entrance and parking,...
Because I wanted to visit Six Flags Magic Mountain (The thrill capital of the world).
I experience that many rides were closed or had only 1 train (so long waiting line).
So I was very sad!

I've had the most horrible experience trying to cancel my membership. If you buy just for 1 year it's fine, but don't think you're getting a great deal if you buy reoccurring one. Once you hit the 6 month mark, they say cancel at anytime. It's impossible to cancel! The card I used to purchase originally was canceled and I thought I was done with them, finally. They found my checking and routing # and chargec me that way. Thankfully, I have a great bank and helped to get rid of them. Fingers crossed. Don't purchase!