I never thought I'd have to write a review like this, but after my experience at Six Flags New England on October 14,2024, I feel compelled to share what happened.

My two friends and I, all of Asian descent, arrived at the park around 4:30 PM, excited for a fun day ahead. However, our trip quickly turned sour when we encountered security staff member Joe Villar. Without any explanation or information, he assumed we were under 18 (we are all over 21) and demanded that we show our IDs. His tone was rude, and his attitude was condescending, as if he had already decided that we didn't belong there. It was clear that he had made assumptions based on our appearance.

When we asked why we needed to show our IDs, Joe threatened us and even tried to physically push us out of the park entrance. It was a shockingly aggressive response, and we felt deeply disrespected and unsafe. We left to retrieve our physical IDs from the car, thinking that might resolve the issue, but when we returned, Joe once again blocked us, stating that we were "already denied entry." There was no reasoning, no explanation—just outright refusal.

What made this experience even worse was the blatant racial discrimination. Joe Villar's attitude was a clear display of racial superiority, making us feel unwelcome simply because we were Asian. His arrogance and condescending behavior throughout made it painfully obvious that this was more than just a policy enforcement; it felt personal, as if he saw us as less deserving of respect and entry compared to others. This wasn't just a bad day at a theme park—this was discrimination, plain and simple.

To anyone considering going to Six Flags New England, I'd strongly advise reconsidering. A fun trip shouldn't be ruined by someone who uses their position of authority to act superior and discriminate against others. The fact that this park allows someone like Joe Villar to represent them is concerning. If you value respect and fairness, I'd recommend looking elsewhere for your next amusement park adventure.

Our three-hour drive was completely wasted, and I'm left with a terrible memory instead of the fun day we were expecting. Six Flags needs to take this seriously and investigate, or risk losing more customers who won't tolerate this kind of treatment. Until then, I cannot recommend this place to anyone.

Genuinely the worst experience I've ever had. Paid for the flash pass to skip the line. For some reason they don't give wrist bands for this, and they make you use a QR code on ur cell phone instead. I asked the ride attendant if I had to bring my phone on the ride as obviously I wanted to put it in a locker. They said "no, you have to take it all the way onto the ride because we have to scan your QR code right as you're about to be getting on if you want to use ur flash pass". Naturally, my phone flew off the ride (no I wasn't allowed to use a Fanny pack either, I asked. Practically begged these people not to have to take my phone call the way onto the coaster and they made me).

So my phones lost but I can track it and see it's under the coaster. I totally get that they're not gonna stop the whole ride to go get it mid day. That's not my problem.

Went to lost and found, and also filed a report. Told them the exact location of the phone too. I was assured by lost and found that they'd go in to get it as they do sweeps NIGHTLY. That never happened. As infuriating as it was to actively be able to see the exact location of my phone and have nobody ever go get over the last month (almost 2 months now) sucked. But we still aren't actually at the worst parts.

My friend who helped file my lost item claim gets a voicemail 2 weeks ago from 6 flags saying they've found my phone. They never updated our claims online and said in the voicemail that we needed to call back to get the phone back. For the following two weeks, we called every day. Left a voicemail every day too because nobody ever answered. NOONE EVER CALLED BACK. I sent emails and used live chat customer service and got no assistance. Like completely ghosted us on every single possible communication platform.

Finally I get ahold of someone on instagram. They finally let me know on there that they do in fact have my phone as they said in the voicemail. We are all positive it's mine because of course it matches the description etc but also, MY CREDIT, DEBIT, AND LICENSE ID CARDS ARE ALL ATTACHED TO/ARE IN MY PHONES PHYSICAL BACKING. With my full name on them. So it's *****% accurate that this phone is truly mine. They made me pay $50 to get it back, but that's whatever. I finally get the box from six flags today and it's a random persons phone inside, with my cards loosely thrown into the box. So they removed my cards with my full name on them, that were inside of MY phone, and then they kept MY phone, and sent my Cards/ID to me with a random persons, very broken, phone. I paid $50 and went through weeks of customer service h*ll (just being totally ignored) to get sent my cards/ID, and a random guys phone instead of my own. They literally had to remove my cards from my phone back, purposefully, and place them with the wrong phone to do this. There is no way this is a mix up because of the fact that my cards attached to my phone literally identify me. And they removed the cards themselves, so I know they do truly have my correct phone somewhere. I genuinely think they've kept my phone to sell, put my ID/cards in a box with a phone that looks semi - similar to my original one, and hoped that would be good enough for me.

I want MY phone back and my $50 back that I was charged to get this random guys lost phone sent to me. I will NEVER tell anyone to go to Six flags. Worst customer service I've truly ever experienced.

Are you a thrill seeker? Do you enjoy the thrill of getting tangled in a confusing service cancellation process, being assessed late payment fees for no good reason, and possibly being turned over to collections or running the risk of a bad credit rating? Then, I recommend that you buy Six Flags membership pass.

Six Flags' Fright Fest arrived early for me, when I saw what a nightmare it was to cancel my 6 Six Flags passes. After one full year of meeting monthly payment obligations, I satisfied the eligibility requirement to request a cancellation of the memberships. I submitted my request around a week prior to the appropriate date (July 5th), and received an email stating that the cancellations would be getting processed.

Unfortunately, there was a strange hiccup. On July 5th, for one final transaction, the credit card on file in their payment system was declined. The facts are that this card is not expired, is and was completely paid down, and it has been successfully used to process transactions with other vendors before and after July 5th. However, at a critical moment, this card failed to function for Six Flags.

Of course, it would make sense for Six Flags to quickly reach out to me to resolve this matter. Instead of doing that Six Flags started a 10 day timer. If I didn't resolve the matter from my end, Six Flags was permitted by its own rules to charge me a $10 late fee for each pass and to withhold $20 deposits made for each pass. (6 x $10= $60, and 6 x $20=$120.) This is what happened. So, instead of receiving a return of $120 for refundable deposits, I have been charged $180.

Six Flags provides limited means for you to dispute a transaction. A chatbot is the first and most obvious resource. Phone messages that insinuate a collections process refer to a webpage that only leads to a "Page Not Found" error message. Voicemail is available, but there is no telling when or if it will be answered. Email generates a canned response that can't seem to clarify matters. After days of trying to settle this matter once and forevermore, I finally achieved what was once thought to be impossible: I discovered the Six Flags phone line, where I could connect with a live human. (This was found somewhere in the depths of help pages.) I have now verified with a support agent that the cancellations will be finally be processed and that no further charges would be assessed.

Refunds for the late fees and deposits simply cannot occur, according to Six Flags' own rules.

To be completely honest, I can live with these charges. After all, the park has always offered an insanely good value. What I cannot live with is ever returning to Six Flags again. There exists the specter of a future nightmare hanging in the air. Six Flags has no incentive to make things right, and numerous incentives to make things wrong.