I used Tangem wallet to trade a coin well long story short the transaction failed and have been asking for a refund for 48 hours! They say the same thing over and over no person to solve the problem so it's a scam be careful using this company
Do not use. Red flag...
They can and will freeze your funds with no legal grounds.
Horrible customer service.
Don't let it happen to you.
Reliable service. I've been using you for a couple of weeks and I'm sure of every word I say,
1. There is no registration
2. A large selection of affiliate partnership options
3. Fast (process controlled)
4. 24/7 support
5. User friendly
Terrible! Transaction failed and support won't give me a refund. All I am told is the transaction happened but the wallet is down! 72 hours later and nothing. Same canned response that I need to wait longer. Feel like this company might be insolvent.
Update... Worked with Brad (awesome guy) the support over at Simple swap and I was able to get a refund and then make a new request which worked. I let them know communication could be better but I am happy they made it right in the end. Changing to 4 stars as communication missed the mark a bit. I would use them again.
Hi
Thank you for taking the time to share your experience, and I apologize for any inconvenience caused by the delay in sending your funds. Ensuring swift and efficient service is paramount to us, and we're genuinely sorry that we fell short of your expectations in this instance.
Once again, I apologize for the inconvenience caused, and we sincerely appreciate your patience and understanding. Your feedback is invaluable to us as it helps us enhance our services for all our customers.
Please contact us at your earliest convenience so that we can assist you promptly.
UPDATE: Glad to inform you that your refund was successfully completed!
Once again we apologise for the delay and inconvenience.
We will be glad to see you again on SimpleSwap!
After a few transactions with succes it went wrong,
I deposit an amount on their given adress (wallet and Etherscan confirmed succes)
I never recieved the coins.
Their story was that they couldnt get the money of their own wallet...
They promised a refund, let me pay the gas for that but they didnt solved anything.
No answers, no argument. Just bad luck for me... Costed me $ 100,-
Dont do business with these people...
Dear customer, thank you for sharing your experience with us.
We understand your frustration, but let us explain this situation once again: As we can see on your screenshots, you created an exchange for the ETH coin in the ERC-20 network.
This means that after creating the exchange, you had to send ETH-ERC 20 to the address specified on the exchange page. As we can see on your wallet screenshot, you sent WETH coins instead of ETH coins. Moreover, you sent WЕTH coins in the Aptos network.
Unfortunately, despite the team's best efforts to access the address to which you sent funds, we were unable to do so. As a result, we are unable to issue a refund.
Please always pay attention to which coin and network you are creating an exchange for. Let us know if you have any additional questions.
After a year of perfect use of this service, I decided to publish this review. So I would like to note the speed of the exchange, the quickly responding support and the excellent loyalty program. I have never met such a customer-oriented service.
Thank you guys for your hard work!
Hi Roxanne,
Thank you for taking the time to leave a positive review, really appreciate it! We are so glad that you enjoyed the work of our service, we are here 24/7 to help you.Hope to see you again on SimpleSwap. And please let us know if you will have any questions.
Waiting for 2 hours for a simple XMR to BTC exchange! This is outrageous. People are loosing money on the exchange rate because this "instant" exchange is not so instant. They come up with all type of excuses. Stay away from this site!
Hi, thank you for letting us know about the issue!
Could you, please, share more details with us, for example, your ticket number, so our team will review this case in detail and get back with an update soon?
UPDATE: Glad to inform you that your swap was completed successfully! Once again we apologise for this small delay and will be glad to see you again on SimpleSwap.
This website gave me a bitcoin cash address for an order, after I sent the money it changed the bitcoin cash address, telling me that the address where I sent the money is not theirs! Please consider this website is a big scam
Dear David,
We appreciate you bringing this to our attention. It's unfortunate to hear about your experience. We are looking at all phishing attempts seriously and are committed to addressing them promptly.
We recommend reporting this incident to the appropriate law enforcement authorities, and we are more than willing to cooperate by providing any information we have to assist in the investigation.
While we actively fight against phishing, eliminating it entirely is a challenging task. Your cooperation and any additional details you can provide would be valuable in enhancing our security measures.
If you remember the initial URL you entered, it would greatly aid our efforts. Additionally, please note that address changes are not supported on our platform, and thorough checks confirm that the address likely does not belong to us.
Rest assured, we will immediately blacklist this address and share it with the Crypto Defenders Alliance community to raise awareness and prevent similar incidents across crypto services.
Thank you for your understanding and cooperation.
Be very careful. My funds are simply gone. Attached you will find the transaction. Now, they are not replying anymore (see attached screenshot for proof). Before they were sending me a non existing fake tx hash.
Hi Matthias,
The output transaction of your swap is currently in the "Processing" status in our wallet. The exchange process has already been completed and the swapped funds are on their way to your wallet.
In this case, we can only wait, since the transaction can either be rejected by our wallet or go through. If we resend now, then there is a possibility of double-spending if the first payout is successful.
Delays in the sending are usually associated with the coin's network congestion or technical issues. However, you should not worry, your funds are 100% safe and we will do our best to receive them as soon as possible.
We are deeply sorry for keeping you waiting! We will keep an eye on your swap and get back to you with the transaction hash once the payout is completed.
UPD: Your swap was successfully finished. Our support team sent you a transaction hash via the live chat. If you arise any questions you can contact us at any time via email at support@simpleswap.io.
I swapped ETH to XMR and it got stuck as 'Awaiting your deposit'. I got in touch, where they didn't want to release my crypto, nor return it nor resolve the problem, they said they were No-KYC but they dared to ask for proof of residence, photo and barbarities. I don't recommend it and I want my money back
Dear customer, according to our AML/KYC policy https://simpleswap.io/aml-kyc: SimpleSwap may at its discretion require clients to complete mandatory KYC checks on any transaction. This measure is in response to certain triggers identified during our ongoing risk assessment and monitoring processes. We reserve the right to implement these checks as necessary to uphold the security and integrity of our platform and to comply with regulatory obligations.
Please provide the requested information, so we'll be able to resolve your issue as soon as possible.
Thank you in advance!
Overview
SimpleSwap has a rating of 2.6 stars from 148 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SimpleSwap most frequently mention customer service and technical issue. SimpleSwap ranks 3rd among Virtual Currency Exchange sites.
SimpleSwap is available as a desktop website and also as a mobile app for iOS and Android.
There are two exchange types on our platform: floating and fixed rate. You can always choose the most suitable option.
Moreover, SimpleSwap offers its customers and partners an Affiliate Program, Loyalty Program and Invite system.
The support is available 24/7 and provides quick and professional help.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi, thank you for taking the time to leave a positive review! We really appreciate your opinion. Feel free to contact our support anytime, we are always happy to help you with any questions.
See you soon on SimpleSwap!