Amazon Seller Central

I have been locked out of my account for some time, Customer service is pathetic. There appears to be no way of contacting them by email and phone calls are handled by people with poor English in call centres who closely follow a script and have little or no interest in your specific problems. The Help pages are a mess carefully constructed to avoid any personal contact either by phone or email.
I tried to close my account but I can't access it to even do that as for reasons known only to Amazon "the account is deactivated " Bizarrely they are still accepting orders for my goods but I can not respond to the orders as I can not access my account. The marketplace shop front is "Amazon" and the reputational damage will be to them not to me. I can and will sell on other marketplaces. Amazon Seller Customer Service Stinks.
Instead of making customers navigate a confusing maze of alternative choice questions leading to script answers, and then requiring the customer to jump through hoops might I suggest an amazing innovative contribution to customer service?

SCRAP THE GOBBLEDEGOOK MAZE AND REPLACE IT WITH:

EMAIL ADDRESS FOR QUERIES:
CUSTOMER SERVICE TELEPHONE NUMBER:

(which will connect with somebody who actually knows and understands the system and who has authority to intervene, rather than someone reading from a script in Bombay or Manila)
There see how simple it could be. I hold no patent on this innovative system which I believe has been used successfully before