SelectHomeWarrantyReviews 966

I give this company a zero rating. Shame on you if you buy a policy with Select Home Warranty after reading these reviews. I had a policy for several months, and the first time I called for an AC issue, I got the runaround. After weeks, they told me to find my own technician became all of their technicians were backed up. I do not believe they have any companies in my area that would deal with them. They told me to pay out of my own pocket, and they would reimburse after thirty days if approved. This is like throwing good money after bad. I will file complaints with the New York State Attorney General's Office, the Better Business Bureau, and other relevant regulatory agencies.
This conduct constitutes both breach of contract and deceptive business practices, in violation of New York General Business Law §§ 349 and 350, which prohibit false advertising and consumer fraud. Select Home Warranty's failure to deliver contracted services, along with misleading claims and inadequate customer support, has rendered the warranty coverage worthless.

4 days ago, I filed an online request for covered service. When I didn't hear back, I called each day for 3 more days. Each time I was assured that my request would be escalated. When I called, I spoke to someone with a strong accent who I could hardly understand. After 4 days, I received an email requesting I call in. When I did, I talked to someone who asked if I still wanted to follow through on my claim. After requesting service 4 times, I thought they would have figured it out. I requested to have my call transferred to an operator I could understand in the U.S. At first I was told they were in New Jersey, but they later admitted that phone calls were routed through New Jersey. I was told they could not transfer my call, but said a manager would call me back within several hours. It's now been two days, and I still have not been called. Unfortunately the item needing service was my refrigerator. After 4 days I called LG directly. They came out the next day and fixed my fridge. Because of the time that passed, all of my food was spoiled.

When I bought this warranty I was told that it included Roof Leak, unfortunately during this winter storm, we leaked. We filed a claim and they sent a technician after 15 days when he submitted the report it was denied. I called them and ask for a specific reason they didn't explain well and didn't give any specific reason for being denied. Only when I requested a manager they didn't connect me either. Very rude and pathetic company. I would not recommend this company to any one.

Horrible! They cheat their customers. I can't wait to see if they get a class action law suite. They denied a clam for a heater based on a clause for an AC unit. Basically, they did not evaluate the claim and denied it willy nilly.

I file a claim for water leaking under my sink cabinets and they sent out a so call technician to diagnose the problem with no tools, and he stated that the leak was coming from a corroded pipe behind the wall on the outside of my house. So I just found out that corrosion pipes are not covered under my warranty and I have Platinum Care. So, I will tell anyone who is looking for a home warranty company do not use these guys. I have a concrete slab

After calling three times and submitting a service request through their portal, they finally sent a technician to fix my HVAC. I ended up paying $200 more than if I had called a service company directly. When I tried to cancel my policy after just two months, I had to spend 50 minutes on the phone dealing with the runaround—time they won't reimburse me for—and they only offered to refund 50% of what I paid. This company is a complete scam with absolutely no benefit to having their warranty policy. Stay far away!

The week before Christmas I had 12 electric outlets to go out. Of course I checked the GFI outlet and reset the outlet and the breaker. I called SHW file a claim. They sent a technician. He spent time checking outlet and breaker box. He contacted SHW and told them he wanted to fish out the problem beyond the breaker. They told him this was not covered. I have the Platimun Plan.

SELECTHOME got me believing they had me in their best interest, they where quiet promising before i made my mind up to invest with them only to find out they are scammers and wanted to also scam me, luckily S/ I M O N C H / C.O.M are professionals in this game and they helped me in getting my money back.

Select home warranty doesn't provide support when you need the most. They update their exclusions regularly based on the issues they most spend. It's a scam and not a penny worth. Select home warranty doesn't care about their customers and they always make you replace and pay for it. While they have warranty in their name it's the only thing they don't provide. Worst warranty services in US is Select Home warranty. They care about stealing moeny and not Americans lives. Made my 5yr old spend 4days in a 95degree house and didn't bother to support me…don't fall for this scam!

I will be cancelling this policy. I filed my first claim for an oven repair. It has been broken over a week and the company told me they are unable to find anyone to repair it and suggested that I find someone myself. I didn't pay for a home warranty so I can locate my own repair companies.

BEWARE! Please don't trust SHW. They hardly cover anything. We have a leak in the master bathroom, they sent a technician. The technician was from Happy Plumbing. The technician spent 5 minutes literally to assess the damage and said that he will send the report to warranty company. He came back in 20 minutes and said that the warranty company will not cover the damage. He then said that if I decided to get the damage fixed it would cost be $185 to replace the drain cork. If it didn't fix the problem, then he would have to cut the wall and check. I asked him if he could explain, what the problem was and where exacttly the leak was so he said, he was not sure what exactly the pproblem was. He took $70 for nothing. Select home will never give you details of what is covered and what is not. On a call, they will tell you that there are no exclusions, they will cover everything and we just have to pay $65 service fees. Since I was really disappointed by their service, I requested to cancel my account. The representative (Joseph) kept blabbering about why Select is better than the rest. For 10 minutes I kept requesting him to cancel but he would not listen, he was still trying to convince me to stay with them but eventually when he realized that it was not going to work, then he said that if I discontinue the service, they would charge me $75. These guys are scammers! Karma is going to get them. They play with people's hard earned money.

I had a great experience with my sales rep UNTIL I paid for my policy then nothing but the run around and ignoring me. TONY G promised me things that he has yet to deliver, and when I reached out to him, crickets. Now I have called the company for clarification and for my issue to be fixed, and I am on hold for 47 mins with no resolution and nothing being done to help me. I even have screen shots and emails to back me up. All my items I wanted on the policy are not on there, even though he charged me extra for them. No need to follow up with me, I asked to cancel, they said they would look into it. DONT USE THEM, ITS A SCAM AND A LIE.

When purchasing my warranty, the sales representative assured me that Select Home Warrant does not employ foreign call centers. Unfortunately, that was a massive lie, as the only English-speaking, United States-based assets of Select Home Warranty is the sales team, every other facet of their organization is outsourced to the Philippines. I filed a claim for a faulty water heater, citing a puddle of water under the unit, the pilot light being out, and the smell of gas in my furnace room. The person I spoke to authorized me to contact my own service provider. Two minutes after concluding the call, I received a message that the claim was denied as they do not cover leaks. I called back and spoke to a horrendous call center representative who did nothing but repeat the content of the e-mail over and over. I asked how they can make a determination when there is no diagnosis from a service professional. I asked over 15 times to speak to a supervisor, and this person repeatedly told me he would not connect me to a supervisor and was the top person in his department. He also informed me that only their sales team is based in the United States. Select Home Warranty will obviously do anything to avoid paying a claim and can magically diagnose an issue without a service professional's diagnosis.

DO NOT sign up with them!

Purchase home warranty back in September of 2023 based on an advertisement I received in the mail they claiming that they provide Free roof leak coverage! When I wanted to use them this winter for my roof leak, they denied it. So far I had 3 different issues that they denied all of them. Horrible company and Big Scam!

They charged me $75 to cancel my membership?!
They are ripping of people!
All their agents are located outside US!

Stay away, save your money and your home from them. The technicians that Select sends are third party companies and they hardly care about customer safety. They just do basic check marks and leave ASAP collecting their visiting FEE.

Last year in 2023, I had our HVAC circuit breaker trip off on multiple occasions leaving us with non-functional HVAC units. So I called Select Home Warranty, two times for HVAC and one time for their electrical technician to ensure the system is NOT malfunctional as this was happening and they could NOT figure out what's going on. Select customer support personnel were NOT ready to accept that this is the same issue and that their technicians need to perform a thorough diagnosis. Each time Select sent their so called "Licenced" technicians who just did reset the circuit breakers and would say that the system is fine. On Jan 14th, 2024 due to their negligence I had a fire incident at my home and had to call 911.

Select customer support is so SHAMEFUL that after the fire incident that took place in our home they are now NOT responsive and NOT sharing any details from the previous visits. Their customer support manager was supposed to call us within 3 hours on Jan 14th, and it has been more than 2 weeks now we haven't heard back.

SHAMEFUL, DISGRACEFUL. Would NEVER recommend this SHAMEFUL company to anyone. PERIOD.

Purchased a SELECT home warranty in Aug 2023. Filed my first claim online Jan 2024 fof my High End GE Monogram Microwave. Select sent me an email declining my claim because of the age of the appliance. They offered $95 towards the purchase of a new Microwave. In the contract under FAQ: " The age of a home or its systems and appliances does not matter to SELECT". AVOID SELECT. ALL AGENTS AND CUSTOMER SERVICE IS IN INDIA.

I started the policy on November 23,2023. The sale agent
Is a liar, who told me that the policy start after 30 days and I
Can cancel in the middle of the year without cancellation
Fee. After 32 days, my fridge had a problem, so I submit a
Claim. Then the agent told me that there is a fine print, If I
Pay by credit card, the waiting period is the 35 days instead
Of 30 days (which is Dec. 28,2023). Then I decided to
Cancel the policy on Dec 27,2023, the agent told me there
Is a $75 cancellation fee. It is totally ridiculous that they
Charge the cancellation fee for a policy that never started
And I never used. And they refused to refund the two
Monthly charge ($42*2 = $84). So they just scam customers
To pay $159 for a policy that never take effect for even 1 day!

I purchase a home repair warranty from Select Home Warranty October 2023. Monthly payment $39. December 20,2023, initially low water pressure in downstairs shower. Then no water at all from downstairs shower. I filed a claim because I was covered for "plumbing systems". Claim denied. Then agent tried to sell me another warranty that would cover the "optional" items, like repair of the shower. When is a shower not a part of a plumbling system? This company is a rip off.

Run away & Avoid this company like the plague. Used the service just once & was declined, even after having a three way concall with the service tech that performed the diagnostic who they hired and who verbally explained the Select home warranty that the compressor failure was due to a mechanical pump failure which is completely covered under the home service plan policy. Select home warranty denied the claim based on some policy document paragraph they were referring that this was an electrical failure (which it was not) & hence they would not pay A complete sham & totally dishonest. I asked for a refund since I paid for the next year in advance. Took forever to get my check back & dealing with the incompetent customer service was a complete nightmare.

Poor costume service
Do not pay what the contract says
Call backs are impossible to get.
They do not send professional like contact
States