Progressive

0 stars. Absolutely deplorable company and the roadside assistance person should be fired.
My girlfriend got a flat tire and called Progressive's roadside assistance to change it. The man who arrived had no tools and when we told him that we didn't either, he was rude and condescending to her. He said "You clearly don't know anything about your own vehicle." which was extremely rich, because he couldn't even figure out how to detach the spare tire from under the truck.
He didn't help at all and left and we had to go buy tools to do it ourselves. On the way to the store, my girlfriend got an invoice from Progressive for $95 for the above roadside assistance which WASN'T EVEN PERFORMED.
When I do this to somebody, I'm a scammer, but when Progressive does it, it's called insurance.

Underwriting just adds people to your policy without your consent. Never do Autopay with them; you don't get your money back.

You are not allowed 10 days like they say to postpone your payment date if an emergency happens you are stuck and they will not allow you to pay the 10 days if you are on your renewal month totally horrible customer service I could call my old insurance company the little green guy and they would change it to a date I needed when I asked and never gave me attitude about it on the phone.

My husband and I sign up for auto insurance we are over 60 with excellent driving record. We notice after a few months being with progressive over 300 dollars more was taken out of my husband checking account. They added a sick person that doesn't live with us and don't even have a license all unknown to us.They did not spoke to my husband or I before they went in and take out what they wanted out of my husband account. Shame on these people. Please keep a eye on your account.This is taken advantage of seniors citizens,shame on these people.

I was violated by having my car broken into. So I filed a comprehensive claim. Next thing I know this no good company decided to double by payments without any explanation. It is counterintuitive to have insurance when you need to use it and that's what happen. We'll Progressive if you took the time to inquire about your customers you would have found out that I have been driving for 50 years without any accident. So how the hell can you consider me an un safe driver. All you are to this company is a number and nothing else. Consider your self warned. Please don't get insurance from this company. Bad business!

Avoid this company at all costs. They are totally dishonest. They will add your underage children to your auto insurance policy even if they don't have a permit. They charged me over $900 to insure my underage child and refused to give me my money back. I'm surprised that this level of dishonesty is even legal.

The other driver was at fault and has Progressive. My car was totaled. They really gave me a low price for a 2017 with 80k miles on it...only $*****! Well that's whenever my bank sees the check. They mailed a check to the bank and it's day number 12 and still nothing. Meanwhile I had to return the rental 12 days ago...thinking funds would be sent electronically! So I'm left vehicle-less and can't apply for another car loan due to the current one still showing in full! I am very disgusted and hope I never have to deal with Progressive again!

I spent over 6 hours on the phone with various Progressive agents because I couldn't purchase insurance for a second home, boat, or umbrella polices on line. My only option was to call and give up 6 hours of my life instead of an hour or less answering all of Progressives' questions on line. They also pulled the bait and switch on me, also. They only asked a small number of questions on line, gave me a quote, and then when I went to purchase, I was required to call the sales department. After they asked me additional questions, my "quote" went up
$600! Come on, Progressive! This is the 21st century!

Don't take Progressive auto insurance, when you have a claim, they want to give you wherever they want, it's too expensive and it's not a Quality responsibility auto insurance, I have been using this auto insurance 1 year

I have had several policies with Progressive (vehicles, trailers, ATVs) for well over 20 years and haven't had an issue with them until now. I always disclose the members of my household as required. This year, Progressive decided they did not believe me. Progressive decided that several people lived in my 1-bdrm home with me and unilaterally added them as drivers on my policy. I have no idea who these people are or why they were associated with my address. In adding these strangers, Progressive divulged personal information about them to me as well, including their full names, dates of their last several claims, years of birth, driver's license states, last 4 of their licenses, number of years licensed, marital statuses. These strangers have different last names from each other and from myself. They also have drivers licenses in three different states--none of which are my state. In doing a quick internet (public records) search by myself, I was able to find a true address for at least one of them. Progressive should be required to do more in-depth research and not put the onus on me to tell them someone does not live with me. Progressive did not call to ask me about these strangers. Progressive's only call was to push for bill payment after they increased my premium--but since I knew I had paid my policy in full, I dismissed the call as a scam. Progressive should not rely on emails--these are often phishing tactics and dismissed as well. To add insult to injury, when I called Progressive, I was met with pedantic script reiteration and zero attention to customer service--there was not a smile in that voice from the word "hello". I told them I did not know the added drivers and yet they repeatedly asked "How do you know___?" So I will be moving all of my policies to another provider now and because both my husband and I were treated so poorly on the phone, we will share our experience with as many people as possible so they can avoid feeling bad too.