Scent Matchers

How would you rate Scent Matchers?
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New Jersey
1 review
11 helpful votes
Follow Teuta V.
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Not even close
January 1, 2020

I ordered Tokyo Milk Dark Destiny 79, and got a vat of cheap, synthetic musk. The main ingredient in Dark Destiny is honeysuckle. There is zero honeysuckle in the product they sent me. It's a fundamental error, like making chocolate chip cookies and putting no chocolate chips in the batter. Customer service is a one automatic answer email that basically tells you to go get stuffed. It seems we all got the same one. So disappointed. :(

Date of experience: January 1, 2020
Texas
1 review
13 helpful votes
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The product they sent me smelled like flea market knock offs with that underlying cheap base ingredient. Perhaps they get quantity vats of scent and pick something. No precision mixing for sure! Don't waste your time or money.

Date of experience: July 19, 2020
Missouri
1 review
4 helpful votes
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So disappointing.
December 26, 2019

I am extremely disappointed in the fragrance I received for my wife's Christmas gift. $80 is a lot of money in the pastor's household. I was hoping I could surprise my wife with her favorite Royal Apothecary fragrance "Hothouse Peony" that had been discontinued. Sadly the result smells nothing like the original. And with no way to get a refund we are just out the money. My advice unfortunately is it's not worth the risk to do business here.

Date of experience: December 26, 2019
Pennsylvania
2 reviews
15 helpful votes
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My husband ordered Dream Angels Divine for me for Christmas. He is a sucker for the buy in volume deals so I now have 3 bottles of something that does not smell anything like Divine. The bottles leak so I could smell it before I opened the package. No return policy means a lot of money on a scent I don't recognize. Save your money and continue your search for a new scent since yours is no longer out there, at least you can pick something you might like.

Date of experience: December 26, 2019
California
8 reviews
41 helpful votes
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No No No No
December 27, 2019

***Update: company posted on the BBB site that they will refund anyone who files a complaint about their no refund policy, to the BBB. Might be worth a try. I filed.

Although it looks like this company is going out of business, how in the world are they actually still in business? Paid 81.99 for a bottle of what can be described as rotted lemons, drain cleaner or knock off lemon pledge. SO greasy and stinky. They revamped their website after I purchased so their site is a shell of what it was previously and they state zero refunds, returns or replacements. There should be a class action lawsuit for all of us that were duped to get refunds.

Date of experience: December 27, 2019
Texas
2 reviews
2 helpful votes
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Total Fraud
December 25, 2019

Total scam. Do your homework and read the reviews on every site you can find.
They promise to match a scent - but, they don't. Not even close. This is a complete fraud.
Look into all of the businesses owned by Angela Lynn Schultz and Adam Lawrence Schultz. You will see this is a pattern. And they are making a fortune committing this fraud. Owning and showing horses is expensive, but they seem to do just fine with trips around the world, etc. Forty acres of land and an 8100 square foot house with 8 bedrooms and 6 bathrooms - all on a lineman's salary.
Next letter for the Michigan Attorney General and Form 3949-A to the IRS.

Date of experience: December 25, 2019
Texas
1 review
3 helpful votes
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As everyone here has stated these people are con artists and it's pathetic that they do what they do. My son bought me a scent for Christmas he was so excited that he found someone to make my favorite perfume for me. $81 for a bottle of rubbing alcohol and bathroom sanitizer and he has to work three days to make that money at his job. Deplorable people who prey on the innocent hard working class people. Karma is a $#*! I hope all the people you have wronged send enough negative energy your way. How do you look at yourselves in the mirror knowing what you have done.

Date of experience: December 26, 2019
California
1 review
0 helpful votes
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DO NOT USE THIS COMPANY
January 18, 2024

I regret ever making a purchase here. They are not selling what they say They are selling. You will not get a re-created fragrance. The customer service is horrible. Dealing with them has been a complete nightmare.

Date of experience: January 18, 2024
New York
1 review
17 helpful votes
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I was so excited to find a place that could match Este Lauder's discontinued White Linen Light Breeze that I ordered two bottles. But the scent was really bad with a chemical tinge, nothing close to the original scent. And Scent Matcher's no refund policy is unethical. It is false advertising with no recourse. I am working with my credit card to challenge the charges.

Date of experience: January 13, 2020
California
1 review
0 helpful votes
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Uncannily good knock off!
February 22, 2019

Nothing in the world like finding something that you thought was lost forever. This version of Thyme Unlimited Sleep Well fragrance is beautifully dreamy and lulling. Nothing compares to it on freshly laundered bedding. Sadly last two batches were significantly different in both color and scent. Previous batch was almost amber and had a more exquisite scent. Current purchase was clear and slightly less expensive smelling. Fragrance team must find and utilize previous formula. Nevertheless, even inferior formulation is still so close to original that I'm compelled to rate it very highly.

Date of experience: February 22, 2019

Overview

Scent Matchers has a rating of 2.9 stars from 798 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Scent Matchers most frequently mention credit card, smell anything and baby powder. Scent Matchers ranks 5th among Perfume sites.

service
40
value
39
shipping
39
returns
21
quality
38
+38