How would you rate Clinique?
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Georgia
1 review
1 helpful vote
Follow Audrey F.
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Clinique offers science-backed skincare and makeup designed for different skin types and concerns. Their website makes shopping their exclusive products a pleasure through an intuitive interface, informative content and interactive tools. The skin care and makeup products can be filtered by categories like age group, skin type, concern etc. Detailed descriptions explain the key ingredients and benefits of each product. Clinique provides in-depth skin and makeup guides covering topics like acne, anti-aging and application techniques. Users can try on makeup virtually or get customized product recommendations through online skin assessments. With free shipping, samples and special offers, clinique.com provides a personalized, enjoyable way to find effective products for healthy, beautiful skin.

Date of experience: August 26, 2023
Bangladesh
1 review
0 helpful votes
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Very nice
January 10, 2024

Clinique provides science-backed skincare and cosmetics tailored to specific skin types and issues. Their website provides an enjoyable buying experience with an intuitive interface, comprehensive content, and interactive tools. Skin care and makeup products can be filtered based on factors such as age, skin type, and concern. Detailed descriptions explain each product's essential ingredients and benefits. Clinique offers detailed skin and makeup advice on topics such as acne, anti-aging, and application techniques. Users can put on makeup virtually or receive personalized product recommendations via online skin exams. Clinique.com offers free shipping, samples, and special deals, making it a personalized and pleasurable experience to locate effective products for healthy, beautiful skin.

Date of experience: January 10, 2024
Virginia
10 reviews
1 helpful vote
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Great product
December 6, 2022

I was searching for a skin health management line a long time back and I went over Clinique. I am so happy I did. Their items make my skin look splendid, clear, energetic, every one of the superb things you need for your face.

Date of experience: December 6, 2022
Colorado
11 reviews
60 helpful votes
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Lovely experience
May 31, 2023

Clinique never disappoints. I placed my first order online. You can join their program for points for free, you get free samples you get to choose and there is always a good deal. Not only that but the order I placed was delivered in a very nicely packaged box in just a few days. It is like getting a present for myself. All items are in good shape, packaged well and easy to unpack.

Date of experience: May 31, 2023
Michigan
2 reviews
0 helpful votes
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Too bad Clinique products are (in my opinion) the best on the market for skin care. I have been using them for 43 years. However, I would say in the last 8 years their website has gone down the tubes, and their rewards program is laughable. What site gives you something then takes it away if you don't use it? That is just pathetic. The website, it is scarey because it takes forever to load, when it does you have to really watch to make sure it is accurate in your shopping cart. I have shopped and not received my order, until I went to all the trouble of calling them to make a complaint. Oh yeah they made sure I got my order about 2 weeks later and by then I could have gone to the store and picked up what I need. My point is, I am a very busy person. I appreciate the convenience of shopping online just like anyone else, but the Clinique website is awful. Also, when they are having a 25% off sale, OMG if you can even log in you are doing good.

Date of experience: February 5, 2024
Bangladesh
2 reviews
0 helpful votes
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Amazing
September 12, 2023

Such a lovely experience. The girls made the experience really enjoyable even in the current climate. They were so helpful from start to finish., offering great advise and going above a beyond to help me find the perfect dress

Date of experience: September 11, 2023
South Africa
1 review
1 helpful vote
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Poor poor poor service
November 23, 2023

Order my products online and paid for it. Received my order but only half my order. I had to contact clinique to enquire, just to be informed the product is out of stock, no Email to inform me or anyone contacting me about it.

Date of experience: November 23, 2023
Pennsylvania
1 review
0 helpful votes
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The worst customer service I have ever seen
November 26, 2022

The Worst experience 1: I placed an order and try to modify the shipping address or cancel it immediately in a second, but there is no cancel button on the account.
The Worst experience 2: then I immediately chatted online with customer service, and she can't modify the shipping address. She could cancel it. That was good for me. She said I would receive an email soon. After 10 hours, I still didn't receive an email, but even find my order in a warehouse status. What?
The Worst experience 3: Then I called a representative. It took me 10 mins to get a person to answer it and said my order was not canceled successfully. She even couldn't cancel it, luckily she could send a request to cancel it. Then I asked how likely it could be canceled, and she even hung up the phone. Are you kidding?
What an awful customer experience on this planet! Be prepared when you try to use their customer services.

Date of experience: November 26, 2022
Maryland
17 reviews
5 helpful votes
Follow Elizabeth W.
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I was looking for a skin care line years ago and I came across Clinique. I so glad I did. Their products make my skin look bright, translucent, youthful, all the wonderful things you want for your face. They have samples you can try too. Right now, they have 30% of site wide. Just an example of the type of promotions they have all the time. I really hope you try their products! I'm so glad I did!

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Date of experience: June 22, 2022
North Carolina
2 reviews
2 helpful votes
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Clinique.com is the WORST online company. The website blows, customer service is grossly incompetent and their rewards program is a joke! Someone hacked my account and all their service rep could do was recommend changing my password and removing my cc#. I was on the hook for the $200 in products that were ordered and shipped to TX (I lived in CT!). Four months later I decided to give them one more chance, I placed an order and used PayPal for payment, got an email the next day saying "sorry, we can't complete your order, call us". Screw Clinique! It is now my mission to warn others of their incompetence. Stay away from this site and save yourself aggravation!

Date of experience: October 30, 2019

Overview

Clinique has a rating of 3.7 stars from 260 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Clinique most frequently mention skin care, high quality and long time. Clinique ranks 1st among Acne sites.

service
48
value
46
shipping
39
returns
30
quality
42
+9