How would you rate SANRIO?
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Georgia
1 review
0 helpful votes
Follow Jane S.
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Don't Buy From Them!
February 1, 2025

Lost package, even stated by UPS as being lost & never arrived. They won't issue a refund. Lied about working on the issue, until I reached out to UPS myself. Had to dispute the charge.

Date of experience: January 2, 2025
California
1 review
0 helpful votes
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It's junk!
February 13, 2022

My daughter received a Sanrio night light as a gift, the first time using it with brand new batteries it only took a couple hours for the batteries to explode! I wrote Customer support and they were completely useless. Because I could not prove it was bought off that site, my daughter now has a piece of plastic she can look at! Thanks Sanrio for the piece of junk. What kills me is I've been buying from them since the 70s. All anybody cares about anymore is making money and will do anything to get it! Whatever happened to good old Customer service!

Date of experience: February 13, 2022
Arizona
1 review
3 helpful votes
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So I ordered 1 item on Dec 3 2022 a stationary set for my daughter it's her birthday. Well it's already paid for and the status as of now is unfulfilled. Which is load of crock because it was Not out of stock so I emailed the company 2 days ago. No response. So I just wrote another email like 5 mins ago and no response. Oh if u try and get a refund it states in the policy u will not get shipping fees. I'm bout to find a phone number. If I don't hear back asap

Date of experience: December 8, 2022
California
1 review
0 helpful votes
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I've been wanting to order from Sanrio for the longest but was hesitant because of all the negative reviews. I decided to finally give it a go and my order was shipped the same exact day it was placed! It only took a few days for it to be delivered which is a huge plus. Also, I wanted to mention that I had a good experience with their customer service. I emailed them a question regarding my order and got a response within 10 mins. Definitely plan on ordering from them some more in the near future!

Date of experience: October 6, 2021
California
1 review
5 helpful votes
Follow Briseida L.
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Customer service
July 11, 2020

I sent them over 5 emails about my missing items I spent over like $90 and I only got like 2 of my items... I open a dispute with PayPal. But still stay away from this company... it hurts me so much because I lobe Sanrio so much but like they really don't care about the customers... just be aware if you buy more than 2 items the rest might disappear.

Date of experience: July 11, 2020
Washington
1 review
3 helpful votes
Follow Kianna H.
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Worst Customer Service
December 7, 2020

I bought over $50 worth of items for their promotion because I'm holiday shopping, I thought it would be nice to get the bonus gift to! Just a little container, probably cost them like $5 and when my order arrived, it wasn't there! I emailed them and they said I didn't tick the box, which I never saw a box? And that they can't add it retroactively and it's out of stock anyway, have fun. They are an international company with so many $$$ and they can't be bothered to even offer any amends for this small item? Cheap and crappy. Never buying from there again. They want to scam people into spending more for fake promotions.

Date of experience: December 7, 2020
Texas
1 review
0 helpful votes
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Spent 480 bucks on Black Friday week
Clothes leather purse and accessories.
The quality of items is horrible! Overpriced for cheap material. 80$ joggers that faded and ripped. Leather purse with very thin cheap pleather. No free gift ( that they promised with 100$ or more) and yes my stuff came way after Christmas. Packaging is not as nice as they use to back in the days! Sad!

Date of experience: February 8, 2021
Montana
1 review
2 helpful votes
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Scammers
October 9, 2020

They sent a fake product the first time but I had already ordered a second product and they intercepted it and had it returned to them but still charged my card. I sent an inquiry email they said they would respond within a day still haven't heard. Should have researched better before ordering when there is no phone number the bells should have started ringing. It's hard to believe there are people out there that are blatantly dishonest.

Date of experience: October 9, 2020
Florida
2 reviews
8 helpful votes
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It got even worse!
December 11, 2020
Updated review

So, customer service told me that I could return the second botched delivery in exchange for a refund to the "original form of payment on file", which would be my debit card or paypal. After a couple weeks of waiting, I received 96 cents, as opposed to the $12.30 that I should have gotten. The rest was given to me in the form of another sanrio gift card, I'm assuming (I can't access my sanrio account anymore). This is because the first time they refunded me, they said that they couldn't give me a cash refund and instead gave me a gift card. Looks like this multibillion dollar company can't afford to give me my $12 back! They must really need it!

Date of experience: December 11, 2020

Yikes
November 20, 2020
Previous review

I first ordered from them about a year ago at this point. After waiting a few months, my order still hadn't arrived, so I contacted customer service. I described my issue and gave them my order number. They said that they were experiencing shipping delays because they had recently moved warehouses, so it would probably be a few more weeks before my item shipped out. That sucked, it was meant to be a Christmas present and Christmas had already passed. But whatever, that's beyond their control. I wait another couple months before contacting them again, letting them know that my item had yet to arrive. I provided my order number again. They told me that it would be a few weeks before the item would ship because they were dealing with COVID-related restrictions. Fine. I wait a couple more months before contacting them again. A few days pass before I get a response. They tell me that (according to their records) my order arrived in December, a couple weeks after I ordered it. I ‘lol'ed and asked for a refund. They only give store credit. Fine. I order another item (a cushion) from them, a little less than a year after ordering my original item. My order totaled about $13. About a week later, I receive a package worth about $3. Instead of sending me what I ordered, they sent me tape. The shipping slip inside says that the package contains the cushion I ordered. I wish. I emailed customer service, they didn't respond for a week. I emailed them again, they sent a copy/paste message saying that emailing them again would cause my place in the queue to change. Miss Hello Kitty, I am poor and want to give my mom a Christmas present. Please stop scamming me :(

Date of experience: November 20, 2020
Florida
1 review
1 helpful vote
Follow B M.
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Disappointed
May 11, 2021

The delivery itself came in less than a week and I was pretty surprised. However one of the item boxes I ordered came damaged. I also ordered a longuefly purse and it's obviously used, they couldn't even restuff it or make it appear new. It also has a dirty spot that I can't remove and some of the paint of the product is coming off. It's very obvious someone opened this and returned it. Really disappointed since I spent $60 dollars on a damaged item. At that price I expect it to be in perfect condition.

Date of experience: May 11, 2021

Overview

SANRIO has a rating of 1.5 stars from 77 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with SANRIO most frequently mention customer service, phone number and black friday. SANRIO ranks 912th among Games sites.

service
16
value
13
shipping
13
returns
10
quality
13