Sailrite

We have been purchasing from Sailrite for several years, spending a considerable amount of money on sewing machines, tools, fabrics, notions, etc. Apparently, Sailrite's ego grew too much and too fast, forgetting that customer service is key to their success.

Today, we placed an order #***** and contacted Sailrite within approximately 10 minutes, expressing our need to either cancel the order and make a new one or add to our existing order to avoid double shipping charges. Sailrite refused to do so. When asked why they could not void our credit card charge and cancel the order as they did so many times previously when we needed to increase an order, they repeatedly said, 'No, we will not do it.' Being a manufacturer ourselves and dealing with customers and credit card charges every day, we are offended and perplexed by Sailrite's conduct and attitude toward existing customers.

Surely, we will never purchase from Sailrite again. Sailrite should remember that it is not the only game in town and that customer loyalty is as important as ever for sustaining and growing a business.

We are getting back to an old hobby/business again, not ready to buy a button machine just yet, your self made button kit did the job for us! Sailrite's been the best pricing & fastest all around on ordering and shipping so far! Thank you!

I've been sewing for sixty years, on top notch machines. I treated myself to a Sailrite for my dream of starting a commercial business. I can't say enough good things about her. Videos and customer service and all the other perks just add to the joy of ownership. Twenty-first century innovation + legacy craftsmanship. One of my sons hopes to some day buy a sailboat, learn to sail, and take on the Northwest passage. I'll loan it to him... but I'd have to come along.

I decided to purchase the Sailrite Fabricator Sewing Machine to enhance my handbag business Janeyandnell.com. I am extremely impressed with how easy it is to operate and the ability to sew through multiple layers of leather without question.

I purchased the 3/8 inch power drill hole cutter to put grommets into 11 curtains. I was pleasantly surprised how easy it cut through the material. I was able to do 10 curtains in the time it took me to do just 1 curtain using the standard hammer punch hole cutter tool.

I ordered a substantial amount of materials and an Ultrafeed LSZ-1 thinking that I would receive the materials in several weeks due to the supply chain issues. To my surprise, everything was delivered within one week of ordering! Great service and timely delivery!

I received my order but was short one item. I received the plastic bag with the item was supposed to be in but nothing in the bag. Sailrite was quick to respond to my request for a replacement and there was no hassle getting the replacement item. All my other orders were received promptly and I am excited to start using their equipment.

The basting tape worked great sticking to the fabric, but when sewing the zipper in place, my needle kept getting gunked up with the glue. I would have to stop multiple times and clean my needle with a solvent.