Ruby Lane

The management of ruby lane is terrible, experiences as a buyer was a horrible ordeal. A former buyer mentioned how Rubylane has little idea in identifying fakes. While many I know will never buy again. Most of the best dealers are not here or have left. Wish I could give it no star. As they deserve none. Their customer service is unhelpful. The company is going downhill fast.

I purchased an item from a seller stating all in working order. When I received the item only one thing worked and it was very dirty. I spent my own money returning. In transit one piece was broken. That piece didn't work when I received it. The seller should have refunded me immediately, but it has been a fight the entire way, with nothing refunded. The Ruby Lane customer service is absolutely no help. I will never buy from again. I have never had anything like this happen on any other selling website. Other sellers refunded and made right immediately with an apology.

Been trying to open account Ruby Lane has used every excuse possible to not let me. I am a minority and believe they are prejudiced certain groups of people.
Bad Company I am an older female in New York and a minority. I am researching possible legal action as I am being treated rudely and discriminated against!

I have been a shop owner on Rubylane for the past year. Prior to that I had tried other platforms like etsy and ebay, which were very disappointing. I take great pride in my authentic well vetted jewelry that I sell on Rubylane. I offer free shipping with insurance in the USA and provide excellent customer care.
I am appalled at seeing so many negative reviews here. While I have recently starting hosting my own website in order to expand, I continue to keep my shop on Rubylane for my loyal customers. As a shop owner, I know it is MY responsibility to make sure my customers are happy and want to continue doing business with me. Rubylane's platform has nothing to do with doing the right thing for my customers. Thank you.
Abby Rose Fine Vintage Jewelry

To leave this review is sad, my shop has over 1000 sales and over 400 5 star reviews and while trying to expand and open on rubylane, it won't let me, it says my item is not authentic...which one and how so and why shoot themselves in the foot as now they have given me a good reason to dislike them and not shop there. They are welcome to apologise and change their attitude if they choose.

When I purchase something online I always get a notification when the item has shipped and a tracking number, both which I didn't get once I placed my order through RubyLane. I was clueless as to when and if I would receive what I ordered. Luckily I just received it in the mail, but the lack of correspondence between customer and buyer makes me not want to order from this online store again. Maybe others have had a better experience.

This company is engaging in really sketchy practices. They're requiring sellers to collect sales tax, even if the seller is overseas, and so nut subject to sales tax. If an item is returned the seller is forced to refund the sales tax from their own account, but the tax paid to RL goes into their pocket. Huh?

And DON'T trust Trust Pilot reviews! Sellers who have left or been kicked off for complaining about illegal practices have their TP reviews deleted. Keep in mind TP is a paid service, paid for by the business, so they then ask to have all their negative reviews removed. Don't trust either company.

Ruby Lane has terrible customer service. I don't think they could find worse, even if they advertised for it in their employment advertisements. Also, be careful because a TON of their items are NOT what they are advertised as being. There are a TON of counterfeit items. I have been collecting vintage and antique jewelry for almost 3 decades, and it is sad to see a company who purports to be knowledgeable about these pieces and trustworthy to offer authentic pieces go down this road. I do not have a sellers account with RL due to this. I started accounts elsewhere like Etsy, Vestaire, EBay, and even my own website. Be careful if you shop RL, unless you have found a trustworthy seller, because RL will not help you if something goes awry! Blessings, and Happy New Year to all!