Roku

They changed their terms this morning, and there is NO way to disagree. They are holding our TVs and apps hostage if we don't agree: If you're a customer and now want to sue, you're outta luck! All disputes will now be settled via arbitrations, and THEY pick the arbiter. So Roku, what have you done with our info, that I can't opt out of agreeing to these new and horrid terms for MY device that I've had for years? And do you really think this is binding? No, this is illegal in other countries so I doubt it holds up here. Your customers are about to give you a wake up call!

Although Roku player isn't bad and works best for me, the company turned to be absolutely fraudsters! There a lot of fraudulent channels in their player, so you have to be very careful what are subscribing for. If you have an issue with a payment and request a refund, then they'll try everything not to give your money back! Disgusting customer service. If you use the player, then better use only free content and don't pay them for anything, because if you have a problem you'll lose your money!

My checking account was charged $148.39 for something to do with Disney. I have filed complaints on Roku's chat format but have not gotten through to anyone. This has caused my account to be overdrawn. I'm ready to pull the plug on Roku!

Doesn't recognise my login details. Keep resetting, still can't sign in. Tried complaining. Website freezes, keeps saying sign in! But can't.
Seems like a good deal, but useless when you have a problem. Will have to to cancel my subscription. Anyone else thinking of joining, my advise don't.

Purchased product. 1 yr later, I had to accept new terms of service (that are totally favorable to ROKU and give up several constitutional rights) or product (65" TCL ROKU TV) is a brick and can't be used for anything. All features disabled. Sick of arrogant companies like this. I'm going to let my future purchases reflect my displeasure.

The quality of the TV is not the issue. It's the channel selection of Roku live TV is always repeats the same shows over and over again and the black channel called shades of black is always playing leprechaun in the hood. It's mind-boggling to me because there's so many other movies they could be playing, but they just play that one.

I like to watch the Roku channels, but because I don't know that the channel logos are for certain channels, I am not able to find the channel I am looking for, which by the way was advertised by the channel number on the ad on the Roku channel. When I called and spoke to a technician, that I could barely understand, I was told there was never a channel listing by number. That is a lie, because that's the way that I looked, and the Roku website shows the channel guide by number and logo. This has been very frustrating that no one seems to understand.

Roku definitely is slacking on app updates. My Hulu on my phone is up to date with my news show I watch every morming...however on my roku, it's uploads of Hulu are 1 or 2 days delay, depending on the day. Very dissatisfied. I'll not be getting another Roku.

I purchased 2 devices directly from the Roku site and within 2 weeks of receiving them was having problems with them. One of them stopped working altogether. I got no help from their customer support and ended up choosing to return them and get a refund. Problem is, they require you to pay for shipping to return them. So you are out $15 for every device you return, I might as well have burned my money. Don't buy Roku, choose another company for your streaming device purchases.