Road Runner Sports

Was sent the wrong pair of shoes both brand and size. Told to return to sender, so I did. I've called at least five times with no help with return. Don't buy into this guaranteed return policy. It's a myth. They do not support the customer. By the way I've been a 20 year customer that has seen a great company go down the toilet.

I have been a member since 1998 and keep thinking it will improve and be what it once was. Excellent customer service, a website that actually works properly as far as having the VIP membership, etc. I am giving them one more go but after this I will shop around as I don't feel they give the "best" prices anymore that make it worth my while trying to maintain my long time customer loyalty. It's a shame really :(

Wish I had read the prior reviews. I received an email that my order was canceled, however never received my refund of the order. The site also stated free delivery and I was charged a $18 promotional fee is totally absurd, a total scam. Since no funds have been returned I will need to go through my bank as fraudulent. Make sure you check your profile and remove any card previously used, you will most likely be charged monthly $20 for being a VIP member. Everything about them is a total rip off to the consumer, and their product is probably most likely a fake. I highly doubt any positive reviews, and most likely someone with the company falsifying any positive reviews

They rope you into a so-called VIP price savings membership plan... though after adding the membership savings part - their shoes end-up being no cheaper than what other retailers are charging. And then they don't let you cancel until you call and go through a long pitch; cancelling online is NOT possible. And they say promise to remove you from automatic renewal, though a year a later you realized that you weren't removed... at which point you've to call again for the long sales pitch. Worse, if you use just one penny of the membership points towards a purchase, then you're NOT allowed to cancel membership - stuck with it for another year. On another topic, there website search filters are very weak - half of the shoes that pop-up have no relation to your filters. And for the serious runners - note that it's not possible to search by drop.

The representative suggested I buy two pairs of shoes, a 10 1/2 and an 11 and return. The ones that I didn't like well neither of them fit because Altra changed how they make their shoes on and a half was too small. The 11 was too big I sent the shoes back, one month later I called them up because it always takes three weeks and she said it would take three weeks for the refund. I called him one month later like where is the money? I'm told I'm gonna get merchandise credit because it was Pet here on the shoes? I said prove it they said oh sorry it's been too long. We can't prove it. I said send me back my shoes then I'll sell them. They said oh we can't do that. We've already donated them, I would never buy another pair of shoes from these people never have I ever had this kind of an issue from any running shoe company ever I would buy your shoes and some other place

I've been buying shoes here for around a year. I run a lot, so I've already purchased several pairs for myself and husband. I'm currently in Northern Wisconsin and needed a new pair so I ordered a new brand to get shipped to me. I tried them on in the house and within the house immediately HATED them. I have since returned them and was first charged for return shipping (extremely annoying). Now, I'm being charged as the shoes are worn and they have "stains" on them. See picture below for the worn shoes with stains. Fortunately, running shoe stores are easy to come by in our area so I will be cancelling our membership and going elsewhere. A true membership allows you to walk around in your shoes and return them.

Today was my first visit to the Scottsdale store on Mayo Blvd. It takes a lot to impress me but today Ryan my sales associate was fabulous. I ran through several tests to see what shoes worked best for my feet and needs. She was professional, through, patient and kind. Because of Ryan I will return to the store for future purchases. Ryan is an outstanding employee and she represents your company with a 5 star rating!

I bought a shoe (paid $150) two days ago and use it for only one day, the shoe sole tore, I went back to the store they told me they can't take it back or replace because I am not VIP member. This is really not a good policy, and I am not recommending anyone to buy from them.

Apparently slipping their garbage VIP membership is automatically even if you specifically ask NOT to sign for it. What a bunch of crooks. These f@%%^ucks are sick and demented. $60 for a pair of soles? You've got to be kidding.

They have a VIP membership which touts free shipping, so I assumed it also meant free shipping on returns. I searched their return policy and it sounds good, touting a 90-day "test run" and how they will make things right. Nowhere does it mention a return shipping fee, but it also doesn't explicitly mention free return shipping either. I became suspicious and called them and there is indeed a return shipping fee if you use their label, of nearly $10. I give them a 1-star rating for purposely hiding their return shipping. I found the same shoes on amazon for the same price or cheaper, but with FREE return shipping.