Rev

Rev is fine when everything goes ok, but they are not good at customer service, refunds, or owning up to their errors. There is no transparency and no recourse, other than to find a better transcription service.

I just got my first video subtitles finished by Rev. You advertise that a real person checks it but I just spent 45 minutes making corrections to a 11 min video. I get better quality subtitles with the basic YouTube system. I am extremely disappointed and will not be sharing this bad of a product with my subscribers

Their actual turnaround times are always at least twice what they tell you. And when they fail to deliver as promised (99% accuracy for good quality audio, delivery within a quoted turnaround time, failure of transcriptionist to follow style guide) they always refuse to refund your money. Most of their customer service agents have been patronizing, one was dishonest, and one told me that if I was going to keep insisting the company provide services as advertised, I needed to stop using them. I had already chosen another company by that point, though. In my photo, note the time I placed the order (11:41 am), the time I took the screenshot (3:03 pm), and the turnaround time (4 to 13 hrs). It takes the average transcriptionist 1 hr to transcribe 20 minutes of audio, not 7.5 to 16.5 hours.

I placed an order for a human to type and was told the turn around would be 6 days which seemed kind of long for what they were charging me... less than a few hours later I received a email stating that the order was going to take longer than the anticipated 6 days?
I said cancel the order and transfer it the "kinda sorta correct " AI format for less cost and quicker computer generated turn around.
Thats when it was apparent that this company is a bs scam site.
They would not switch it and amazingly said that my document was now in progress and they could not switch or cancel anything.
They then gave me a $20 credit and I still have no document 3 days later.
This scam company should give a anticipated hard finished product date... give the consumer the option of that time line working before charging you, since they are less than reasonable.
Will never use this BS site again!

Rev.com does not email me the finished product (burnt in captions on videos) and does not give access to the finished product on their website.

In order to get your finished product, please be prepared to spend an extra 30 minutes jumping through their automated customer service bot before reaching a person and waiting for them to email it to tell you it's your fault (it's not, it's them), and grudgingly send you your completed project manually.

Every time.

You will get every email but the completed project you paid for. And you will never get access to your purchase (if it's burnt in captions) on the website itself. By design.

Guess they like to keep their customer service people busy.

Despite what they tell you, they will use non-English speakers to do the transcript and they are mostly using AI to do it. If you have multiple speakers, your transcript will be a disaster. Trust me on this one.

You make maybe 1-2 dollars an hours. Files are hard and if you don't do them perfectly, meaning you could mishear because you're human, you get downgraded and may lose your job. Stressful. Fear inducing. Crazy. Also, they expect you to listen to files full of foreign language and singing, which we can't transcribe. So you listen to a five minute file of singing, and you tell them it's untranscribable and get paid zero for this. This company is unethical. THEY USE AND ABUSE anyone who is willing to work for peanuts. Half of peanuts.

They deactivated my account without telling me why. They sent this message:

Your Rev account has been deactivated due to quality reasons that are unrelated to your current metrics.

One or more of the following reasons applies:

Multiple instances of negative customer feedback on your submissions that were validated by our internal review.
Multiple scores that were considered not customer-ready.
Multiple projects sent to be redone.
Internal standards review of your account indicated significant quality concerns.
You will be compensated for any completed jobs prior to your account being deactivated. For general questions, please refer to Deactivated Accounts FAQ.

This decision is final. We wish you all the best in your future endeavors.

---This does not make any sense at all. There weren't any complaints about my work. This website is a scam to get free labor so that they can deactivate you right before you reach the status you've been working countless hours to achieve.

Since I started researching ways to make money online last August, I've definitely made the most money through Rev.com. It's not something you can do while watching TV, unlike some other mindless survey sites, but it does make you money. $875.85 so far, to be exact.

Pro Tip: If you are living outside of the U.S., you might need to use a VPN to pretend that you don't. I've been messaged by people who said they had their accounts cancelled for living in the Philippines. I was able to re-sign them up, and I think that might be because I live mainland.

I actually wrote a review about this on my website http://leave.today/rev-com-review/ if anyone is interested in hearing about my tips and tricks. :)