I bought a pair of boots from rebels market. Apparently they purchased them as a third-party through a company in Pakistan. The boots arrived, are a very poor quality and do not fit. Unfortunately, they have not provided a way for me to return the boots so I am stuck with them and likely to send a $240 pair of boots to a charity of my choosing. Good luck!
Cheap quality clothes that are total rubbish. I bought a pair of shorts that lasted one summer and then fell apart. The material was so thin that holes kept opening up, the studs etc fell off and you could easily poke holes in the fabric with your fingers. I also bought a pair of boots and the soles melted. I took them to a shoe repairer and he said he'd never seen a pair of boots so cheap and that they weren't worth fixing. When I asked Rebels Market about the shorts they avoided responsibility and basically said their crap quality wasn't their problem. Did I say total rubbish... oh yeah I ddi!
Hi, David,
We apologize for the issues you have experienced, and we understand your frustration. As informed earlier via support@rebelsmarket.com email, before we were an online marketplace that had thousands of sellers around the world who managed their products, and this product was from one of the sellers, and we could not control quality like we do now. Further, in our refund and returns policy, all items are eligible for return or refund within 30 days; however, your order was more than a year old, and therefore we could not refund you. Unfortunately, at this point, we can graciously offer a discount for your next purchase, as we did in the email. Once again, sorry for the inconvenience caused.
Sincerely,
Grace
They sent me the wrong color coat. And I am STILL waiting for resolution for the error. They make it a huge investigation and even after sending photos it had to be investigated. I am still waiting for a return shipping label. Dont buy from the company unless you are absolutely sure you want a product because so far you can't return things until they want it returned.
Hi, Dee,
We apologize for the issues you have experienced and understand your frustration. As informed earlier via support@rebelsmarket.com, we had a slight delay from our reviewing team. Normally, it is a standard procedure where they reprocess or refund without any return. In this case, a refund has already been processed, and it takes 5-10 days to reflect in your account.
Once again sorry for the inconvenience caused.
Sincerely,
Grace
They are big scammers. Be very careful with them. I ordered a leather raincoat and had to wait three weeks. As a result, the order was received not from Milan or Paris, but from Pakistan. Made of donkey skin, very smelly. Tailoring was done by jailer. Looks just terrible. My garbage collector is much better dressed. Its a pity that there are such scammers in California.
Be careful.
Basil.
Hello, Basil,
Thank you for your feedback. We apologize for the issues you have experienced, and we understand your frustration. We are committed to resolving these concerns and will reach out to you shortly via email to ensure we make things right.
Best regards,
Grace
Nothing on the site indicates it's all shipped from china. A month after ordering I asked why it was not showing any tracking other than in transit and they told me it's out of stock and want me to buy something else. Demanding a refund, will get one from credit card due to fraud if I don't hear back soon. Terrible customer service
I order a more than a few items. Some of the items took a little bit to receive. However that being said I was so very happy with the items I ordered. More than half my order exceeded expectations. The materials used were high quality. And every time I wanted to know where my orders were. Customer service was on top of it. My experience was outstanding. I will be ordering more items hopefully in the coming months.
Hi, Angela,
We appreciate you choosing RebelsMarket as your online fashion marketplace. We are glad you enjoyed your purchase and experience with us.
Cheers,
Grace
Rebels market is a scam operation, they charge sellers $40 to join their site, then they don't pay their sellers for the orders received. Sellers beware and buyers think twice before giving your money to these crooks, the seller you are buying from will never receive it.
I found Rebels Market by accident. I was immediately impressed with the large selection of so many shoes, and the fact they are hand made at great prices. It does take a little longer to receive them but they are worth the wait. And I get so many compliments. Will be getting more.
Hi Todd,
Thank you for your compliment. We look forward to your future purchase.
Sincerely,
Grace
THIS IS A NOT US COMPANY. That doesn't make it bad, but just know that your purchase price includes international duty, which makes shipping cost from Pakistan to the US in excess of $130. I wanted to exchange the shoes I purchased because of fit but that would have cost me an additional $130 plus $15 restocking fee. The unit price of the was $90.
The shoes are not the highest quality. I bought the spectator loafers and found the white insert on one shoe was off-centered.
The design is something I had been looking for but $230 was too much for I received. With taxes and shipping the costs of returning this purchase was not feasible.
Hi, Tim,
We apologize for the issues you have experienced, and we understand your frustration. As informed earlier via support@rebelsmarket.com email. We are a US online marketplace that hosts thousands of sellers around the world who manage their products, and this product was from one of the manufacturers in Pakistan. Further, It is clear in our refund and returns policy that hand-made or customized items are not eligible for return unless they arrived damaged. Despite this, the seller graciously accepted your return request. We are willing to go above and beyond and assist with this return. We respectfully suggest returning the item to the provided address via USPS since they offer cheaper rates as advised earlier and deliver without any problem. Rest assured, we will refund as soon as the item has been delivered to the seller.
Once again, apologies for the inconvenience caused.
Best Regards,
Grace
Awesomely wide selection of clothing and accessories, but there is a bit of a catch. Some of the products will take an extended period of time to arrive. Now if your not in a hurry and just looking to fill you closet out then it's ok, but if you have a timeline you want to stick to, say it's a gift just be aware some items come from over seas and you're gonna be waiting. For what it's worth, all the product I have purchased been worth the wait!
I was very pleased to have run across this website. I was looking for a shoe company that would give me exactly what I needed and RebelsMarket fulfilled my need more than I could have imagined. I would recommend them to anyone. Excellent company.
Hi, James,
We appreciate you choosing RebelsMarket as your online fashion marketplace.
Cheers,
Grace
Guys this company is a cheater company, and Belle is the front cheater man for this company, i am planning to put reviews on all thir sites to save your money, i order shoes with them and paid 229$, they send me a piece of (s), such a cheap shoe, does not even worth more than 40$, and when i ask for return then this Belle guy asked me to send that shoe back to overseas country which cost me more than 100 $, first i paid shipping to buy the cheap shoe and then Belle was asking me to pay the return shipping as well, after that he stopped replying me this is a group of cheaters, please do not order here if you want to save your money. This is my order number H*******171 in case if you want to return my money. Thanks
Con artists on the platform and they allow it. They dont understand how severe it is when they allow people on the site to sell or con people into buying things that are different from what they think they are purchasing. They didnt send my item until I opened a dispute then they send the wrong item and the item they send is broke. And they blame the broken item on the shipping company. This site and seller are a joke and a disgrace. Close the site down.
Eddie,
We are truly sorry that the seller shipped the wrong item. I would like to take the time to explain RebelsMarket a little bit.
RebelsMarket is an online marketplace where hundreds of different sellers from all over the world sell, ship, and maintain their own products.
Each of these sellers will have their own shipping policies and return policies (which can be found on the product page in the product details).
Sellers do maintain all of their own listings and we will always hold them accountable in situations where the wrong item, damaged, items, or defective items are shipped.
We are currently working with you on this situation through our support email and have provided you with a pre-paid return shipping label, we expect the returned item to be received back by the seller on Monday, once it is received by the seller, a full refund of the original purchase price and original shipping costs will be refunded back to your original method of payment. We have also taken corrective action with the seller to ensure that they are listing products with the appropriate images to prevent this in the future.
Please know that if there is ever a problem, we will do what we can to ensure that the problem is corrected and you either receive the right item or a full refund.
I will continue to keep you updated on your refund status and will watch the returned item so that I can provide you with an update as soon as it reaches the seller's warehouse.
Sincerely,
Belle
The gothic jacket was actually sent from Pakistan, so close to 100% that your parcel will go thru custom: fair enough!
They sent me a 3XL jacket that actually was FOUR (4) inches short of their advertised size chart on both cheet and waist! They sent another one in a rush with the midget size armpit for a 50" chest. Worst thing worst, I had to pay TWICE custom and custom clearance fees which turned out to cost 70$ (the price of the jacket).
Rebels market didn't even bother to ask to resend the wrong sized jacket as it'd cost them more in shipping than the cost to manufacture.
Because it was the manufacturer's fault, I requested a refund of the second custom fees but they haven't even replied, and yet it's the middle of the week.
The jacket is ok built but nothing worth the 100$ they initially charge
Everyone has noticed, by now, the many new "ridiculously cheap, yet awesome in the picture" online sites. Pay attention. They are all overseas production. The sizes always run small. This is a scam. Don't give other countries our money for shoddy products anymore. Buy quality and you will get your money's worth. Ugly and quickly broken things are a waste of money and resources. Shop smart!
I've ordered from these guys several times. They have the, Omg where did you get that stuff. Also, I'm 5'1" so it's nice to actually purchase clothing that fits petite people. Love how they will pair something a little edgy lace. Will order again.
I got all of my orders early, and they were all in great shape. I received a coupon as well, this site is trustworthy and it's easy to get in touch with your sellers to discuss the purchase. My first order, I ordered the wrong size! A simple email fixed the problem within a couple short hours! I highly recommend RebelsMarket, and I'll never stop shopping here! I've finally found the style Iv've been looking for my whole life! <3
I got an email response like the day after I left my review... the person who handles them had been away. They handled my refund once I provided tracking. Could not have been more accommodating. I might try the smaller size of the same product because it was good quality, but I still cant get into the website so I'll probably have to create a new account.
Kelly,
If you're having trouble logging into your account, please contact me back at support@rebelsmarket.com and we can get our Tech Team to look into the problem.
I want to make sure you're taken care of.
Sincerely,
Belle
In case somebody with the company actually is paying attention, this is about order #RMP65266240351. I received my order and it's good quality (which it should be for the price), but it's WHOA big so I need to exchange it. I emailed support@rebelsmarket.com on 7/25 and received an auto response that they'd answer me within 24 hours. I haven't heard anything. Meanwhile, apparently I forgot my password, and their password reset system is glitchy so when you enter your new password it doesn't take it, the boxes just go back blank when you hit "change password" and you get no confirmation, so I can't login to the site either and try to initiate an exchange that way either. My guess is that they ignore you and lock you out of the site until you're outside the return window. Meanwhile I'm out $80+ and stuck with an item I can't use.
Purchased shoes for my honey. They are incredibly unique, very well made, true to size and have received many compliments already. To top it all off, he says that they are incredibly comfortable. Will have no issue in purchasing from Rebels Market again.
I always look where the products come from before I order. It showed Rebel to be located in Palo Alto, CA. I felt safe to order. It took almost 2 mos., it was too small, and it came from China. It doesn't have any refund instructions so I feel as tho I've lost my money. Very deceptive. Really disappointing.
Overview
The company has garnered a mixed reputation, with customers praising its unique product offerings and high-quality items that often exceed expectations. Many appreciate the wide selection and the appeal of handmade goods, which have garnered positive feedback for their design and comfort. However, significant concerns arise regarding customer service, particularly related to shipping delays, complicated return processes, and high costs associated with returns. Some customers express frustration over misleading information about product origins and poor communication, leading to a sense of distrust. Overall, while there are satisfied customers, issues with reliability and support pose challenges to the company's reputation.
This summary is generated by AI, based on text from customer reviews
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Grey,
Thank you for your feedback. We're sorry to hear that you were unable to return your item.
We understand how frustrating that can be. Our return policy is in place to ensure a smooth process for all customers, and unfortunately, the return window had already passed in this case. That said, we truly value your satisfaction and would love the opportunity to make things right where possible.
Please feel free to reach out to us directly at support@rebelsmarket, and we'll do our best to help however we can.
Thank you again for your support and understanding.
Sincerely,
Grace