The title of this post says it all. I'm not sure what else I'd need from a supplier but they had my order out to me quickly and were responsive to my questions - within a few minutes of emailing. They also seem to have a great selection of products. I'll definitely use them again!
I had ordered all of the fixtures for a bathroom remodel from Quality Bath years ago, and wanted to replace one of the shower valves with a slightly different model in the same style. Not only did they have the model, but Aron helped me confirm the other components I would need to include in my order to make things work. I completed the order and everything arrived in a few days, correct and complete.
What a wonderful shopping experience! Quality Bath is second to none when it comes to everything you need for your kitchen and bathroom. Akiva has been so incredibly helpful and responsive. He's quick to answer questions, and you can tell that he and the entire company are honest, reputable individuals who do right by their customers. Even if you have a local showroom, I wouldn't hesitate to order from Quality Bath instead. Great prices and even better customer service.
I've purchased luxury plumbing products from Quality Bath countless times over the past seven years.
I've had a dedicates sales person (Josh) for the entire period. When I call, they answer their phones. When I have to make product selections, they provide sound advice. They know their products. There prices are fair. There customer service is second to none.
I can not say enough good things about Quality Bath, the products they represent, their sales team, their customer service team, their prices and their logistics.
Five Stars for Sure!
I have worked with Quality Bath in the past with exceptional pricing and good service. Most recently, Aron, turned around quotes quickly so my customers could make informed decisions. He also followed up to notify us of upcoming price increases. His promptness and attention to detail saved us over $500. They are a good company to do business with.
Highly recommend for their extensive availability of products, fast turn around, and excellent customer service. We used them for a full house renovation. After placing our order Dov reached out to review everything, ensure nothing was missed, and eliminate any unnecessary ordering.
Highly recommend Quality Bath. They have a great selection and prices. Dov, our sales rep was very helpful in ensuring we had everything we needed on time.
I purchased several Robern cabinets and installation materials. The process of choosing was made easy. Most importantly, the follow up to my questions were handled promptly by Dov at quality bath. The service response and helpfulness stand above most other experiences I have had.
It was a pleasure working with Chaya from Quality Bath. I experienced an issue with a Hansgrohe shower head that I purchased from them. Chaya took care of the communication with Hansgrohe getting me a replacement for the shower head along with tracking information. She made it really easy to address the issue. Thank you for your help, Chaya!
We needed several random small plumbing items and a few bigger items. It's normally a headache to keep track of this type of order since each item can be shipped separately due to disparate brands and locations for supply. Quality Bath has a top notch, seamless tracking approach with email notifications for each step. One item shipped directly from a supplier had a defect and it was handled quickly and smoothly. We were provided a lable for fedex and were credited back the next day after dropping off the package at Fedex. A new order was generated right away. Best part was that I had to deal with only one person (via email) for all communication about it from beginning to end. I wish all ordering and handling were as good as Quality Bath's!
It was a breath of fresh air dealing with Aron Kaufman at Quality Bath! He was prompt answering the phone, finding the product I needed, and emailing a quote with an estimated delivery! The estimated time is 1/2 of others we were quoted and his ability to clarify the precise product I needed, size and finish were on spot! Right now I could not ask for a more attentive, quick and accurate person to help me with our renovation! Getting our sconces in timely fashion with be the frosting on the cake! Plus dealing directly with an informed rep made the process seamless for me and I have worked with those less than capable! Everyone should have customer service like Aron! Thank you!
Answer: They contacted the manufacturer and arranged for a custom size. A closer, smaller company (the nearest to me was two hours way by car) simply replied that the company does not offer the size I needed and didn't bother to inquire with the manufacturer. Two other companies I contacted in the same area didn't bother to reply to my inquiry.
QualityBath.com has a rating of 4.4 stars from 434 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with QualityBath.com most frequently mention customer service, best price and plumbing fixtures. QualityBath.com ranks 1st among Bathroom sites.