Pure and Gentle

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How would you rate Pure and Gentle?
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New York
1 review
1 helpful vote
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Amazing
December 6, 2021

I use the oatmeal bar soap for my son who suffers from severe eczema and it has been a miracle! I absolutely love this product. I want to say a special thank you to Ruth who kindly helped me with keeping up on my order.

Date of experience: December 6, 2021
Texas
1 review
0 helpful votes
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Great company and service
September 25, 2021

Great service from a great company! Codie in customer service is really excellent and very helpful. She is a superstar. I would recommend these products to anybody and I don't do many recommendations. Five stars all the way around in my opinion. It is hard to find companies like this that care bout their customers
thanks Codie!

Date of experience: September 24, 2021
California
1 review
3 helpful votes
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Bad service
May 30, 2020

It takes forever to get your order. This company will give false promises to get you to purchase their product but was never true to their words. Never again! I will just finish my supposedly 5 year contract with them to get my supplies that I paid for. It's always a hassle to get my soap deliver all the time. We don't need the unnecessary stress just to get a soap.

Date of experience: May 30, 2020
California
1 review
0 helpful votes
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Codie,
Was incredible helpful in my wanting to get a produce I have use for years. She took time to inquire of
Supply & trouble shoot for me. So patient & understanding. Working in an emergency room it is
Constant washing of hands. The only product i could use for sensitive skin was Pure & Gentle oatmeal
Bars. I have used them for years. Thank you Codie for for help

Date of experience: December 1, 2021
Michigan
1 review
2 helpful votes
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We got a whole product line up from this company as part of our water conditioning systems. It is so runny and thin that I either don't add all the water that I am supposed to or end up adding thickening agents. It's really not any better than dollar store products except it is a little more natural. If it wasn't part of the whole package and I just had to purchase it, after trying it there are way better products.

Date of experience: May 9, 2023
Iowa
1 review
0 helpful votes
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Very helpful staff
June 14, 2023

I had mistakenly thought some of the scents of the products I ordered were changed, so I called and spoke with Codie. She was so patient as she helped me figure it out. I have truly enjoyed these products and the professionalism and kindness of the staff. Thank you Codie!
Sincerely, Lana Whiteley

Date of experience: June 14, 2023
California
1 review
2 helpful votes
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Sucks $#*!
November 21, 2023

Do not buy from this company from day one BS and a bunch of lies They're like car salesman. They'll tell you anything to get you to buy the product. I fell for it, once you buy the product you call to get refills they will come up with every excuse underneath the stars to not give you a replacement! I'm warning everybody this company

Date of experience: November 21, 2023
California
1 review
5 helpful votes
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As a home owner it is important to me that when I make a purchase with a company that I can trust the work that they do. When they mention the exciting things that make me want to purchase the product or service as a perk sometimes I feel as if I am being played because generally they are lying to create interest in a deal. Once this heating and air company promised us a vacation for the installation of a new system in our home. It was tempting. Although, it was a lie. Another time these contractors said that they would put us up in a hotel. Lie! I will see about the trust I feel about Puronics. Its too bad to have all these negative reports. Sometimes you get a honest sale where a company doesn't need to promise us anything and can come into our home and insulate and leave. I like that. Hopefully I'll be willing and able to report something good about Puronics on Monday. We will see.

Date of experience: July 17, 2021
New Jersey
1 review
2 helpful votes
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Since I received my new products in the new packaging the laundry soap isn't the same. I prefer the old ones. The new stuff I have is to watery, after I pump it out water keeps coming out, if I'm not careful it will leak all over my washer and cabinet that I store it in.

Date of experience: August 25, 2023
Washington
1 review
0 helpful votes
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I had a house fire and needed the cost of the initial househol starter kit for Pure and Gentle products. Ruth took the time to not only take care of my questions but helped me to re-order one of my Econcentrate redemption certificates! Thank you Ruth. Have a blessed day! Margot

Date of experience: October 28, 2021

Overview

Pure and Gentle has a rating of 3.4 stars from 19 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pure and Gentle most frequently mention and customer service. Pure and Gentle ranks 28th among Bath & Body sites.

service
9
value
8
shipping
8
returns
3
quality
8