Bath & Body Works

I purchase an order Dec 10,. In the amount of 38.37, Dec.,12 my order was cancelled. I called customer service dec.12 asap, I spoke with them and my refund was suppose to be 34.88. Dec.16 I received a refund of 3.84. They refuse to give me my refund.I never received any merchandise. They are wrong to keep my money and never gave me any merchandise. They stole my money. They are thieves. Do not shop on line because they will steal your money!

I don't know what happened to this company. Placed an order on 12/6 for 15 candles. The package was delivered to the wrong address on 12/15 by Fed-ex, who uploaded a picture of my package on someone else's porch, a house with white siding. My house is orange-brown. I called Bath & Body Works early the next morning and spoke with a customer service rep who told me he was shipping out a replacement package. When I asked for the order number he said it was the same number and I would get a confirmation email. Late that night I had not gotten an email so I contacted the Chat service online and asked the agent, whose name was not provided, if a replacement order had been made and was told it was cancelled because some of the items were out of stock. He said he could only ship 9 of the 15 items because the rest were out of stock. When I pointed out that only 2 items were showing out of stock online he said that even though they were showing in stock they could not be replaced. So he was clearly lying to me. When I questioned him about this, he abruptly ended the chat. I reinitiated a chat and asked for a refund the next "Agent" (probably same one) abruptly said that he or she could not assist with the problem and ended the chat. I repeated the process once more with the same results. I just got off the phone with my bank to dispute the charge. It is unbelievable that it had to come to that. We have shopped here for years, decades even, and we are sad because we love their candles. Needless to say, I will not be shopping here again.

Horrible shipping time and worst customer service. I would never ever order from them online again. You place an order it takes five days maybe more to send the items out. There's no way to contact customer service horrible, horrible, horrible horrible horrible horrible horrible horrible horrible horrible experience

Quality products with a scent for everyone. The body products really do cleanse and the scents last a long time. The body scrubs have excessive walnuts shells though. Everything has great price when on sale, but is a little costly if you don't use the semi-annual sales or loyalty rewards. Arrives about 2 weeks AFTER original delivery date, so shop in the store where you can actually smell and test the scents to make sure it works for you and your body chemistry. Customer service is no help for online sales, but the associates in the stores are always friendly and knowledgeable. Tracking is not always updated, so you never know where your order is until you get the notification that it has been delivered.

This company is very fast sending you the products.I love all the soaps.I find no problem with them.the pumps work fine with the hand washing soaps.I feel bad for the customers that find they don't pump.I will continue buying from them

I have been dating my girlfriend for over 3 years and I decided to present her a beautiful gift. She loves luxury cosmetics and I found this shop to buy her some of them. There are so many cosmetic products available and I bought for her Diamond of the Season "Ultimate Hydration Body Cream" and she loved it very much, of course besides that I bought lots of other cosmetics but this one she appreciated mostly. If someone wants to give a present to their sister, girlfriend or mother, I can recommend this one and you won't regret it!

I placed a pickup order at a store near me for some wallflower refills. I got the confirmation email, then the email that the order was ready for pickup all while I was at work. A few hours passed and I got an email saying my order was cancelled. I called the store to see if I still needed to come pick anything up, and they said they never even received my order. I have all the confirmations so I know it was the correct address and I know my connection was sound when I placed it. They told me to place another order but the item was already out of stock in store and shipping is $7, and it's been >36 hours without getting my 20% off returned so I couldn't have combined that with the sale which I did in the first place, which ended 2 days ago. Meh

For years I have compared other candles to B&B's candles. And I would always choose B&B's candles until now! And I didn't mind spending 100 dollars or more. But now for some reason the scent of the candles have decreased. The chemist or botanist or whoever is not putting the same fragrance as before. I can tell. So they won't do anything about and I WONT ever buy candles from them again!

I have ordered online with the app a few times and every single time I don't get what I order it's very upsetting. Last time they said they were out of the product went to the store they had tons of that product. Please remove your opinion to order online