My understanding is that Proxibid was recently purchased. Never had a problem when I 1st started using the platform. Now, overtime I win an auction I am charged sales tax. Even though I have sent them copies of my resale certificate several times. Most times they reimburse me but this last time they were saying that the auction house was local pick up only (it wasn't). And the charge was for shipping. Auction houses don't collect sales tax except for in house buyers. And they send a separate invoice for shipping when they know the costs. I know of several auction houses leaving for HiBid.com
Proxibid is all in to support auctioneers, but provides little/no help when auctioneers don't ship. Over 1.5 months since I paid >$1,000 for auction wins (3), and received NO shipment or correspondence from auctioneer Key Date Coins, despite me calling and emailing them MANY times. I left multiple voicemails (never go thru to an actual person). Notwithstanding, the auctioneer continues to have multiple auctions a week on Proxibid, so there must be SOMEBODY there doing something (besides ignoring me).
After contacting Proxibid to complain, and providing ample documentation of my frustrations, their response has been essentially to wash their hands and say "we just provide the platform - please continue to work with the auctioneer". How do I do that when they refuse to respond?
I have won bids where my high bid ends up winning but no other bids close to mine, then I pay more than I should have. It seems like on line bidders are at a huge disadvantage,
CS is for the auction houses and not the bidders who can see unfair practices right before there eyes.
Be careful and save your money from this poorly run company.
This is the only auction site where they seem to give sellers free reign to screw customers over in any way they please. Hidden fees tacked on and invoiced outside of the platform, items "passed over" when they don't sell for high enough despite not being listed with reserve, bids ignored, shill bidding done to run up any items with a prebid. The list goes on and on and the customer service is nonexistent. Have already had to issue a chargeback on an auction house that took my money and refused to ship or communicate. Proxibid does nothing and allows them to continue as long as they get a cut. Hoping they end up in a lawsuit involving one of these scam sellers.
Don't waste your time.
From what I have experienced, Proxibid is a scam. Bids are most definitely not awarded to the highest bidder at the time auction is posted to end. Instead, the bid time is extended...more than once...in a transparent attempt to generate a bidding frenzy and drive up the buyer cost. You suck!
Proxibid charges a fee to use their platform and offer no services in return. Will not hesitate to block a buyer for no cause and refuse to help a buyer if an issue on the buyers end arises. They get 3-5% fee per item, no cap. It should be illegal for them to take so much of our money and not be obligated to give service. They will have you send detailed emails to the dispute department and they never respond. When you call back in their response is not our auction/ item, not our problem. We've bought a lot from proxibid in the last 3 years, I'd recommend you buy from Equipment facts, Level, hi-bid or the auctions directly before Proxibid!
Okay I have no real proof but it does seem that too often I lose a bid at the last minute to "onsite buyer" No way to check if it is legitimate. Sure makes one wonder when my highest bid is higher than the estimates and well above the other on line bidders but yet suddenly an on site buyer wins.
Recently I bid on 4 items using Proxibid, all 4 ran up to my maximum bid overnight while identical lots remained unbidden or at minimum. Proxibid did retract my bids after contacting via email but I now realize the same thing was done to me at a prior auction that I didn't catch.
When Auction Houses are to send invoices thru Proxibid. You have several days to pay.
After the first invoices, Proxibid aloud access to my credit card and was charged the times by the same Auction Houses.
Proxibid customer service just said that they cannot do anything. You have to contact the Auction House. This the second time this happened. I had to file a complaint with another State Attorney General office on the first one. Still no $$ or merchandise.
There will not be a Third Time, I canceled my account with Proxibid.
Purchased a few items at a local auction( work auction of uniontown pa)! Everything was fine except 2 items that I was outbid on in the final minutes was on the next auction they ran! Since I've written reviews and they were pulled about workauction, also contacted proxibid and they allow this bidding and encourage it! When your the winning bidder and you are told you was o er bid to see item listed as passed? Bad business on both sides. Now auction is over you never see those bids again but those certain items bud up really didn't sale but back to seller! Bs scam
Overview
Proxibid has a rating of 2.1 stars from 247 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Proxibid most frequently mention auction house, credit card and customer service. Proxibid ranks 164th among Auction sites.
Proxibid's flexible transaction technology offers live auction, timed auction, and buy now/make offer sales formats to provide buyers and sellers the opportunity to buy and sell inventory across the world regardless of venue or category. MarketGuard™ is Proxibid's bank-quality fraud detection, risk mitigation, and dispute resolutions product sellers leverage to ensure buyers are who they say they are before participating online. Proxibid's integrated payment solutions (APN and ProxiPay), offer seller-initiated credit card, wire, and escrow payment options. Finally, Proxibid's Marketplace brings together more than 4k sellers and millions of buyers through over 136k+ auctions representing more than $45B in GMV since Proxibid was founded.
Proxibid is headquartered in Omaha, NE with offices in London and Tokyo.
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