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From the business
At Proflowers, we’re here for the moments that matter—big or small, planned or last-minute. Our fresh, modern arrangements make it easy to send a thoughtful gift that feels personal and looks effortlessly stylish. With a curated selection designed to fit every vibe and occasion, we take the guesswork out of gifting. Whether you’re celebrating, supporting, or just saying hi, we’re here to help you show up—beautifully.
Our flower arrangements are designed for real life—fresh, moody, and effortlessly stylish. Think modern farmers market vibes with an edge: layered textures, unexpected color moments, and just the right amount of whimsy. They’re made to feel personal, not perfect—and always priced to make you smile.
ProFlowers Reviews Summary
ProFlowers has a rating of 2.7 stars from 944 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with ProFlowers most frequently mention customer service, next day and local florist. ProFlowers ranks 10th among Flower Delivery sites.
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Placing the order was quick and painless. The only thing that I would recommend is that all the flowers be living when delivered.
Placing the order was quick and painless. The only thing that I would recommend is that all the flowers be living when delivered.
The flowers I ordered for a friend were delivered from a local reputable florist and the recipient was very pleased with the gift. I will continue to use Proflower over 1-800 flowers. I had many problems with 1-800, dead flower, late delivers, and poor customers service.
Thank you for your review. We appreciate you taking the time to share your feedback.
Sent these to a friend moving into Assisted Living housing. She was very happy with the arrangement and said they stayed fresh for quite a while.
Thank you for sharing your experience with us! We truly value your feedback and look forward to making improvements based on your insights.
Though selection and ordering was convenient, the recipient of the gift said the bouquet was in sad shape. Wilted and not at all fresh.
A supervisor has reached out to you via voicemail and email. At this time, we have issued a refund of 50% off the arrangement. Please let us know if there is anything further we can assist with.
The ordering process was easy but, the flower arrangements were limited. The price was a bit high for the flowers and did not come with a vise. Also, the price listed did not include the delivery fee of another $20 bucks. For a simple arrangement it turned out to be $70 bucks. As I did not here from the recipient of the flowers, I do not know if she got them or not. I also did not get a conformation from ProFlowers.
A supervisor has reached out to you via voicemail and email. At this time, we have issued a refund of 30% off the arrangement. Please let us know if there is anything further we can assist with.
Spent 100.00 and it was embarrassing sending the order. No color coordination, very ugly color mix. I will never order again.
A supervisor has reached out to you via voicemail and email regarding your recent review. At this time, we have issued a 50% refund of the cost of the arrangement as part of our resolution. We sincerely apologize for any inconvenience you may have experienced and appreciate your patience as we worked to address your concerns. Please let us know if there is anything further we can assist you with.
Been using Proflowers for many years with great results. Sometimes the arrangements are a little smaller than expected but the quality has been great
Thank you for taking the time to review your experience with our service.
You waited until the day after a memorial to tell me you could not find a florist to create and deliver flowers. I had put in the order many days prior, so you could have told me then. I could have made other choices. Never using Proflowers again.
A supervisor has contacted you regarding your order. We left a voicemail, so please reach out to us at your earliest convenience for further assistance.
My Mom is recovering from a broken hip and these flowers put her and her caregiver in a sweet place as they bring so much joy to behold! They were fresh carefully wrapped and came in perfect condition! Thank you 🙏🏽
Thank you for your wonderful feedback! We're delighted to know your experience exceeded expectations, and we're here to help prompt attention or any inquiries on future needs to continue delivering fresh, beautiful additions seamlessly.
I had a problem navigating the website which confused addresses when I got the confirmation. When I called your customer service number after 9:30 at night. The representative was fantastic.
The flowers were absolutely gorgeous, and I am very pleased with your service
Thank you for sharing your experience with us! We truly value your feedback and look forward to making improvements based on your insights.
Recently I sent a birthday gift to my precious daughter-in-law. Found it quick on Proflowers site.
And She is still enjoying the beautiful arrangement of orchids! Thank you, Proflowers!
Thanks for taking the time to share your experience with us! We really appreciate it.
Ordering process went great, but that is where it ends! Order was posted as delivered, but was never received at the delivery address. Called and could only speak to an AI generated bot, submitted a delivery dispute and was told that I would be contacted. Still haven't been contacted and the delivery still hasn't been refunded. Unacceptable! If I could give zero stars, I would!
We see that you have spoken to a supervisor regarding your recent review—a full refund has been processed. Please let us know if there is anything we can assist with further.
I'm in Tx, delivery guy in Az sent me a picture of the flowers. My mom wasn't home, so delivery guy told me he left them in the shade out if the elements. Very thoughtful
We appreciate your review and appreciate you taking the time.
The flowers were beautiful, and beautifully arranged (as they should be, given the steep price!)
No complaints.
But...
The reason i first engaged ProFlowers some years ago was that they passed my order on to a local flower shop.
I was angered to see that this time the flowers were sourced from the other side of the country!
I want my purchases as much as possible to benefit MY community, not an unknown shop in Illinois!
I'm afraid that's it for me with ProFlowers - from now on i will make the extra effort to physically go local.
A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 50% off the arrangement. Please let us know if there is anything further we can assist with.
Although the arrangement is beautiful, we didn't locate it until late at night. Fortunately it wasn't too cold and the flowers held up relatively well.
We appreciate you taking the time to post about your experience.
Your service caused a panic because your email said the flowers had been delivered 15 minutes before the florist showed up with them. This caused a panic and a loss of faith in Proflowers. This is the second order in the last year that something has gone wrong.
A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 30% off the arrangement. Please let us know if there is anything further we can assist with.
As always, ordering process was smooth. Lots of nice options. The recipient received the flowers on the day scheduled and right away in the morning. They were very happy with how they turned out,
Thank you for taking the time to review your experience with our service.
Delivery and ordering was fine, but when I asked the receiver to send me a photo of what was delivered, it looked nothing like what I ordered and what was shown online.
A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 50% off the arrangement. Please let us know if there is anything further we can assist with.
I had to make a last-minute change to my delivery instructions and contacted customer support through the website. They were very quick to respond and had my instructions updated. The recipient loved the flowers and everything went very smoothly.
Thank you for sharing your experience with us. We truly value your feedback and appreciate the time you took to express it.
I had flowers delivered to my Mother's assisted living for her 93rd birthday. I couldn't get there in person so I thought she would love these……and she did! She just gushed about them, and said they were beautiful and perfect. 🙂
Thank you so much for sharing your experience with us! We truly appreciate it and love hearing from you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience with us. We truly value your feedback and appreciate the time you took to express it.