Primerbranding

Unfortunately, Primer Branding failed to deliver any of the agreed-upon services. Despite numerous follow-up emails, phone calls, and messages, I have not received any response or satisfactory resolution from the company. On 24 May 24,18 Jun 24, and 26 Jun 24, I was assured by Frank Teller and Aaron Francis that I would receive a full refund. However, to date, no refund has been issued. $1,000 is a lot to lose.

I had to push back the launch date of my new business' opening because of this company! I contracted Primer Branding to build a unique website for me, but they built a quick site that was not personalized to my business, was not nice-looking, and was not at all unique. When I asked for a rebuild, which was allowed per my contract, they said they could really only a build a better site on their hosting service, which was going to cost me an additional $900. No further work was done on my site despite me declining to move to their hosting site and asking that they just do their best with my current host since I had already paid for that. I have no website and am out my initial payment to them because I refused to give them an additional $900. I contacted them and asked for a refund and they said they had processed it, but it would take 20-30 days to show up in my account. I thought that sounded fake, and wouldn't you know, it has now been about 40 days and still no refund.

We started working with this company on May 23rd. Frank told us day 1, easy task and should not take long to complete. Continued to give him deadlines and continue to not meet them. You are not a priority for him, once he gets paid. It is a 100% satisfaction money back guarentee. We are workign on getting our money back and will keep this page updated, as to if there is truth to this. As of right now, I would not recommend Frank and PrimerBranding.

I contracted Prime Branding 3 weeks ago for one page site. No more than 10 minutes of work in 2 weeks and no communication. They provided the first initial draft which was an exact copy of a competitor's home page. That's it. I sent a response listing the required revisions 2 weeks ago. 10 minutes of work has been done in 2 weeks. My emails or calls are not being answered either and until a couple hours ago, I have no idea if they even plan to continue or when it'll be done. I've been in limbo and this is horrible so far. When I spoke to Frank today, I was told things would be done or close to it sometime tomorrow. We shall see. I am giving him / this company the benefit of the doubt to see what they hold to their word unlike before. Second chance before my experience with them goes all over the internet. I've reported this to the BBB and will continue passing this info along on other platforms should they not correct their service with me. No business owner should have to worry about whether what they paid for will be complete or not. I'm incredibly disappointed right now. IMPORANT NOTE: I will 'definitely' update this if things turn around so its reflected here for others to see. I hope its the case.