A more effective use of your money would be burning it to send smoke signals. Took over a week's communication to get data working in the US, and, despite further communication, it did not work at all anywhere in Canada. Of course, their T&Cs absolve them of all responsibility, so no refunds or apologies.
Bought an unlimited data card for the USA last month. The card was delivered to my home address within 2 days. As soon as I arrived in Pennsylvania I changed the sim-cards and the PrepaidZero card was immediately operational; connection to the internet without having to go through difficult, timeconsuming things. Also during my stay in worked perfect, no problems whatsoever!
This sim card is really a waist of your money. It doesn't work and you will probably be as frustrated as I am. When I am back in Holland, I will try to get my money back or maybe contact the authorities about this scam.
After looking at a lot of sim card website for my trip to spain, i decided to order with prepaid zero.
I am not the best when it comes to technical things, bit it was quite easy to use the sim card.
Would use again.
Prepaidzero phone card. Terrible service! Paid 45 Euro for a USA4gb simcard that didnt work.We had e-mail contact to find out why it didnt work the way its supposed to work. When I came back from my vacation at USA I wanted my money back. But no one is responding to my e-mails now.
Ordered two T-Mobile SIMs which were labeled as usable in US, Canada and Mexico for a trip through Canada. Both SIMs were activated according to the instructions, only one received a phone number.
Neither SIMcard had ANY data whatsoever. Support told us once to 'enable roaming' and simply mailed a PDF with the instructions we already had, to no avail of course. Requested a refund but all communication was ignored.
The phone is never answered. Our tickets were closed without any confirmation or even a reply. Bad, bad service and a waste of money, effectively inditinguishable from a scam.
Dear Jeroen W,
The mentioned sim card subscription had a lot of technical issues until November 2017.
We can confirm that the provider has been replaced in the mean time, so such issues should no longer occur with our current USA sim cards.
If there were any unresolved tickets/issues you may contact us again. Our apologies for the inconvenience.
I recently went to London from US. Bought the prepaidzero UK+Europe 12GB data SIM card and added cash on the card for talk/text. I was told it was compatible with my galaxy s5. When I put the sim card in my phone, my phone just said it didn't recognize the card and wouldn't do anything even through wifi. I bought it mostly for data so I could use GPS but thank goodness my daughter had a phone that worked. I couldn't contact prepaidzero until I returned as my phone wouldn't do anything and was told since I was already back there was nothing they could do. After many emails, I did receive a refund for the cash balance on my card for talk/text. It was a very frustrating experience during my vacation. I wouldn't recommend.
Daughter had school trip to Italy from Australia. I unfortunately did not think about ordering a card sooner. At about 14 days out from leaving we telephoned and also corresponded by email to the wonderful helpful staff at Prepaid Zero. We were told it should take 8 days for the card to arrive.
Unfortunate this was over the Christmas period and by the post marks it had left Europe very promptly but unfortunately in arrived 1 day too late for my daughters departure. I was worried I might never see my 86 euro again for this data and phone prepaid plan. After contacting them, I sent it back with all details. All ended very well.
I was going to USA for a week and bought a SIM card from PrepaidZero in order to keep up with my mail and manage work remotely. I suspected something wasn't right when I got the card and the instructions said I had to enable roaming!? The entire idea was to NOT have to use roaming. As it turns out the card I got was actually Israeli! And when I used it in my Samsung Galaxy S7 I never got better than H+ (no 3g or 4g or lte) which just wasn't working. I ended up paying for a roaming deal with my normal carrier instead and got 4G right away.
Not worth the gamble.
Dear Kris S,
Data roaming needs to be enabled for technical purposes only.
There will be no extra charges when using data roaming with our sim cards.
Also the sim card that you purchased is a sim card up to 3G speed (H+ is a form of high speed 3G)
From our side everything is correct.
Regards,
Prepaidzero support
Have used this prepaidzero sim in Italy, Switzerland, France and Spain.
Network coverage, internet speed were just fine.
I would recommend this product to other people, as it's easy to use and you only need 1 sim card.
Overview
PrepaidZero has a rating of 2.5 stars from 72 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PrepaidZero most frequently mention sim card, phone number and bad service. PrepaidZero ranks 4th among Phone Card sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Support had been in contact with you about this report a few weeks ago.
Regards,
Prepaidzero support