Pokemon Center

I cannot submit an order from them because of my location. I have reached out to them several time and they just tell me they don't know why this is happening but I know other people from the same country that can submit orders. It's not an issue with my payment or my browser

I ordered a $150 item and it arrived damaged from improper packaging. I reached out ot customer support and was refused a replacement, despite the obvious damage and lack of secure packaging. I'd recommend buying from other shops that know how to ship products securely.

I agree with the last post I read. If you order a $150 booster box it will get damaged by Fed Ex and pokemon center will refuse to do anything. They will either say the packaging is not the contents or say it is a final sale item. Either way you get ripped off. Buyer beware. Buy with people that know how to ship a booster box securely. No packaging inside a big box what a joke. Terrible.

Based on all the reviews I was hesitant in buying from them but took a chance and I was pleased with the condition my pokemon cards came in. Mostly everyone said the condition was bad and the website needs to take some stuff off. My package was in great shape. You know what they say, most people that write bad reviews only have bad things to say. I'm sure the people that wrote bad reviews where valid. I'm just saying people that good things tonsay don't write any reviews. People love ordering from prime and for the most part I only had good experience with them. I can recall a couple of times I got stuff delivered from them that was damaged and had poor customer service.

When I "received" the item that I ordered from this company, the seal on the package has been damaged and bent over on itself, leaving a 1-2 cm wide gap along the entire length of the box. Now, the item that I ordered was a thin desk mat and when I opened the box, there was nothing inside besides the packing slip. I don't know whether it was an accident or intentionally tampered with, but in the event it was an accident, the complete lack of any packing materials likely led to the thin mat sliding out. I took this matter to customer support, who completely dismissed all of my evidence and closed the ticket without any negotiation or compensation. Absolutely do not buy from this company due to the complete lack of packing standards and unprofessionalism of their support staff. They stole my money from me.

Just moved and was trying to check out fast to get new releases items before it sold out. Can't take your time checking out due to how fast items get sold out. Billing address was correct and I mistook it for shipping address and placed my order. Noticed right after I placed the order that my shipping address was not correct. I couldn't cancel or change shipping address through pokemon center. I also couldn't do anything through fedex due to shippers restrictions. No way to speak to a person through customer service. There needs to be a way to update shipping address with situations like this.

Submitted a valid order for a promotion. Email confirmation stated promotional card would be included. Order arrives without promotional card. Open up a ticket with customer support and end up waiting a whole month for the missing promotional card. Turns out PokemonCenter.com can just accuse you of having "violated our Terms of Use" and not provide the promised promotional card. This company (the US/TPCi side) has become so shockingly terrible that it is sad. Obviously they do not care about their customers or their own reputation.

I received my items damaged,
But the box they were in, was in perfect shape. And they have no customer service, or phone number to speak with anyone. And the website says my items are ineligible to be returned and to have a claim filed.

Pokemoncenter.com Review by real Dad.
I wished this place could operate like a real business where they were held to a standard and would honor what they should. They control the market by allowing bots and programs to purchase items over real people.

So I joined the party and woot my bot has paid off big time. Since you will not use simple and proven tactics to let real families and people purchase items over scalpers I said let's join the eBay club. KISS it PC employees.

For one, they ship through fed ex...they ship collectables...through fed ex...so deliveries are either missed or smashed.
Two, idk how this always happens but when the launch a promotion, no matter how early you are, how fast your internet is or if u have friends helping you, you will ALWAYS get off checked and booted off the server. If you manage to have an order go through, they often will reimburse you. Suddenly you will see ebay flooded with what shouldve been free promotional cards and products for 100s of dollars.
The worlds biggest multimedia franchise and they have the website software of a start up company running off windows 98. It somehow seems fixed? Idk why it would be, it makes no sense how. But its insanely ridiculous